Choice Cottages Opiniones 

240
•
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Stunning property that lacked for nothing- perfect for a family getaway or mates catching up for a few days. Superb location in the middle of the village a stones throw from the pubs and restaurants w... Ver más

Valorada con 5 estrellas sobre 5

We had a marvellous time at Quarryside; a late booking after we were unhappy with our previously booked place. Quarryside proved to be delightful - clean, sweet-smelling, spacious and everything... Ver más

Valorada con 5 estrellas sobre 5

A delightful Cottage, equipped to a high standard. Spotlessly clean upon arrival, charming garden with seating and BBQ. An ideal location, both for Croyde Village and the beach in the other direct... Ver más

Valorada con 4 estrellas sobre 5

Cottage was within easy walking distance of beach and village, with many places to eat and drink.facilities in cottage were good, although one shower was out of use. We managed with the remaining 2 an... Ver más

Información sobre la empresa

  1. Cabaña

Información proporcionada por diversas fuentes externas

Quality Self Catering Holiday Cottages | Holiday Home Letting Agent | Devon - Croyde - Woolacombe - Braunton - Saunton - Coastal and Country


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(240)

27 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

The house is in an excellent location

The house is in an excellent location with just a ten minute walk to Croyde Bay and its beautiful sandy beaches and dunes. However Ridgeway is sadly in need of an interior revamp. The ground floor utility room with shower needs a good clean, especially above the shower where there are mould growths or dirt lines from the ceiling down. The only ventilation is the ceiling mounted extractor fan which is too small for purpose. The room smells very damp and we resorted to leaving the doors open to assist ventilation, which unfortunately led straight into the dining area. Hand and bath towels were provided and two of each had a mouldy smell about them and had to be washed before use.
The kitchen extractor fan filters needed cleaning as the unit was ineffectual and needed a good dusting over the canopy. The settee opposite the flat screen in the lounge has lost its springiness and was uncomfortable after a short time. All the opening windows need lubrication to work smoothly.
Lastly I found a hairline crack in the bathroom wash basin and reported it to the property manager on Wednesday the ninth August but she wasn't answering so I had to leave a message which was never replied to.
I feel the property is overly expensive for its current condition.

15 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very effecient company

Very good communications before, during and after the stay. No hassle and excellent property and service

12 de agosto de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Stable Yard Barn: a jewel in Devon

Stable Yard Barn is a beautiful and cosy cottage, very nicely located, the hosts could not have been more kind or helpful. An absolutely wonderful holiday experience!

11 de agosto de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Relaxing comfortable break with a stunning view

We had the most wonderful relaxing time in this cosy lodge that adequately catered for 4 adults. Quiet, beautiful surroundings and a very comfortable bed. Lots of green space and an outdoor seating area made this a perfect getaway. We will be coming back.

29 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 1 estrellas sobre 5

Awful company to go through

Awful company to go through. Would never recommend

7 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

In response once again.........

Mr Spendlove was refunded 50% which the owner of the cottage very kindly offered.

CHOICE acts on behalf of the owner. The contract is facilitated between the guest and the owner and CHOICE has no jurisdiction over the the funds exchanged between guest and owner. CHOICE is the agent and does not have the authority to enforce refunds other than according to the legal compensations as entitled by the guest and determined and authorised by the owner.

This is above and beyond what the Terms and Conditions provided.
See correspondence with Mr Spendlove according to the email records.

Dear Mr Spendlove

We are very sorry to hear of your difficult circumstances. As instructed, we will try and resell the period on your behalf and have released availability straight away. Please can you contact your insurance provider for a refund.

Herewith an excerpt from our terms and conditions in respect of cancellations.

10 Cancellation Plan / Insurance

10.1 You will need to arrange a Cancellation Plan / Travel Insurance in order that all persons are covered under a Master Plan/ Policy in respect of death of a party member listed in the booking, serious illness or accident and summons for jury duty. Please note: Most Cancellation Insurance Policies will not cover you against deciding you do not want the holiday, or cannot afford it, or divorce, or move house, or cancellation due to a pre-existing illness from which you knew you were suffering when making the booking.

10.2 In the event of a cancellation for reasons not covered under Our Terms and Conditions and where you have not taken out a Cancellation Plan / Travel Insurance, we will make reasonable efforts to re-let the property (as we do with all cancellations) and if we succeed you will receive a refund. The refund will be the sum recovered by us through re-letting, less the Booking Deposit which will be assumed to be one third of the full letting tariff of the given days booked, plus other nominal fees such as credit card transaction fees and a £50 administration fee. (Note: If the holiday home is re-let for a discounted amount, your refund will be for the discounted rate at which the property was re-let minus the aforementioned costs.)

10.3 However, if we are unsuccessful in re-letting, you will be liable for the full cost of the letting. In any event, the balance of any monies due must be paid to us ten weeks before the start of the holiday in the usual way, unless you have already been informed that your claim has been accepted by Insurers or the property is re-let. If not, the balance will pursued through legal channels.

10.4 Cancellation should be notified by telephone as soon as possible and confirmed in writing or by email within seven days of the event leading to a cancellation. All cancellations will need to be done through your elected policy provider and Choice Cottages will charge a £50 administration fee plus VAT, which you will need to submit to your Insurance as part of your claim.

Valorada con 5 estrellas sobre 5

Lovely quaint cottage

A lovely, quaint, little cottage with everything provided to make it a perfect stay, with homely touches of real flowers and home made scones with clotted cream. Booking and communication was straight forward, making it easy to check in. The host lives next door and is on hand for anything you need. Would definitely recommend.

24 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Lovely remote cottage

Lovely remote cottage, cottage was clean and had everything we needed.
If your looking for peace and tranquility this is the cottage for you.

24 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Whitehaven home from home + great TV

The websites photos and description of Whitehaven was accurate and in reality even better. The cottage was clean with fresh bedding and towels and nice touches like the soap bars and the welcome pack. Clear friendly messages from the owners was a nice touch and they included a free Putsborough beach pass which we used daily and was worth £12/day.
New TV had every channel and streaming service you could wish for. The kitchen has every utensil you could need. The oven excellent. We also used the washing machine and tumble dryer and the outside hose so useful to wash down wetsuits and body boards. A truly excellent holiday property. Recommend.

21 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Great commications through out

Great commications through out, accomadation outstanding, and would be back to stay again at the Ranch

15 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Lovely little apartment on the hillside…

Lovely little apartment on the hillside overlooking the beach. 5min walk to the shops and beach. Apartment very tidy and had all amenities.

14 de julio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

One of the best places we have ever…

One of the best places we have ever stayed! Spotlessly clean, beautiful furniture and perfect location. We will most certainly be back!

24 de junio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

We stayed at Baywatch for a week 24th…

We stayed at Baywatch for a week 24th June 2023
What a lovely house. Well equipped with everything you can think of for a relaxing stay. It was only a 10 minute walk to the beach. We loved the hot tub

It was our first time using Choice Cottages as we usually stay at Ruda but after some bad experiences and having found this house we will no longer return.

We will be back to Baywatch. The customer service was first class even posting items back to us we forgot to pack to come home.
Thank you

24 de junio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID

AVOID AVOID AVOID

Refused to offer a full refund due to situation changing. Mother was diagnosed with cancer and unable to go on holiday, and doctors advised not to travel. Company gave partial refund which is not enough considering the overall cost of the holiday.

Law states that if the holiday was booked well in advance which this was and your situation changes, and have been advised not to travel by a healthcare professional then a full refund should be given. This has not happened!

19 de junio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

re - AVOID AVOID AVOID - Mr Spendlove

Mr Spendlove was refunded 50% which the owner of the cottage very kindly offered.

CHOICE acts on behalf of the owner. The contract is facilitated between the guest and the owner and CHOICE has no jurisdiction over the the funds exchanged between guest and owner. CHOICE is the agent and does not have the authority to enforce refunds other than according to the legal compensations as entitled by the guest and determined and authorised by the owner.

This is above and beyond what the Terms and Conditions provided.
See correspondence with Mr Spendlove according to the email records.

Dear Mr Spendlove

We are very sorry to hear of your difficult circumstances. As instructed, we will try and resell the period on your behalf and have released availability straight away. Please can you contact your insurance provider for a refund.

Herewith an excerpt from our terms and conditions in respect of cancellations.

10 Cancellation Plan / Insurance

10.1 You will need to arrange a Cancellation Plan / Travel Insurance in order that all persons are covered under a Master Plan/ Policy in respect of death of a party member listed in the booking, serious illness or accident and summons for jury duty. Please note: Most Cancellation Insurance Policies will not cover you against deciding you do not want the holiday, or cannot afford it, or divorce, or move house, or cancellation due to a pre-existing illness from which you knew you were suffering when making the booking.

10.2 In the event of a cancellation for reasons not covered under Our Terms and Conditions and where you have not taken out a Cancellation Plan / Travel Insurance, we will make reasonable efforts to re-let the property (as we do with all cancellations) and if we succeed you will receive a refund. The refund will be the sum recovered by us through re-letting, less the Booking Deposit which will be assumed to be one third of the full letting tariff of the given days booked, plus other nominal fees such as credit card transaction fees and a £50 administration fee. (Note: If the holiday home is re-let for a discounted amount, your refund will be for the discounted rate at which the property was re-let minus the aforementioned costs.)

10.3 However, if we are unsuccessful in re-letting, you will be liable for the full cost of the letting. In any event, the balance of any monies due must be paid to us ten weeks before the start of the holiday in the usual way, unless you have already been informed that your claim has been accepted by Insurers or the property is re-let. If not, the balance will pursued through legal channels.

10.4 Cancellation should be notified by telephone as soon as possible and confirmed in writing or by email within seven days of the event leading to a cancellation. All cancellations will need to be done through your elected policy provider and Choice Cottages will charge a £50 administration fee plus VAT, which you will need to submit to your Insurance as part of your claim.


Valorada con 5 estrellas sobre 5

Spectacular view and location superb

Spectacular view and location superb. Hot tub a lovely way to chill out after a hard day paddle boarding.
Great hosts and perfect stepping off point for North Devon

10 de junio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Clean, comfy and doggy frirndly

The cottage was just what we needed. Doggy friendly, clean and close to many lovely places to visit. Our hosts were delightful.

12 de junio de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Lovely Cottage in ideal location

Cottage was very clean and well equipped. It was ideally located and nice to have a garden to sit in. It was just what we needed for a relaxing few days.

26 de mayo de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 5 estrellas sobre 5

Just Lovely

We had a wonderful relaxing stay with everything we needed. The accommodation was lovely and spacious with a nice garden area, great views and parking. Would definitely return. Thankyou

15 de mayo de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

Valorada con 4 estrellas sobre 5

Lovely cottage

Victoria cottage - Lovely cottage, perfect location in the heart of Croyde and 10 min walk to the beach. Private parking space right next to the house. Two bathrooms with showers - no bath as is advertised on some sites.

We had a bit of an ant infestation in the kitchen (not an issue, these things happen in summer!) but when we reported it, we were asked to deal with it ourselves - we had to use salt on the floor and soap all over the surfaces to try to deter them. It would have been useful if the manager had dealt with the nest properly, as it will continue to be a problem.

12 de mayo de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 4 star review, much appreciated.

Valorada con 5 estrellas sobre 5

The perfect place for a family break

We found Orchard Cottage on Easter Saturday, booked and arrived on Easter Sunday! What a find, this quiet cottage is tucked away behind some shops on the main road into Braunton. Don't be alarmed when you arrive and see the narrow driveway next to the Chinese takeaway! I was apprehensive but then I saw the cottage and I was so pleased! The driveway is quite a squeeze so I recommend you check before attempting it. We managed it in my husband's Mazda 6 to give you an idea of car size. He's a good driver but I helped to spot him in!

The cottage itself is very nicely decorated, bright,cheerful and very clean. We had a lovely welcome basket of goodies on arrival which was a lovely touch. The cottage has a quiet, fairly private garden which must be fabulous on warm summer evenings (sadly we were a bit early in the year for this!)
Our beds were comfy, the kitchen was very functional, lovely rainfall shower, and a cosy room for the kids with 2 single beds. There was a cot and highchair in the cottage for those with younger children. Also a washing machine, dishwasher, ironing board, clothes airer, fridge freezer etc. Also some basics in the cupboards. The WiFi worked perfectly which was important as both myself and my husband had to do some work whilst there. The cottage has a lovely log burner which we didn't use as we were nice a snug. The kids loved the stash of board games.
I absolutely loved the patio doors opening out onto the garden and the peaceful feel of the cottage. It felt like a little haven in the lovely town of Braunton with all the shops, & restaurants we needed in walking distance. Saunton Sands is an easy 10 min drive and it's about 20 mins to our favourite, Croyde. I would definitely stay here again. Thank you for a perfect break in our beloved north Devon.

9 de abril de 2023
Opinión espontánea
Logotipo de Choice Cottages

Respuesta de Choice Cottages

Thank you for your 5 star review, much appreciated.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más