Choice Hotels Opiniones 

I don't mind starting this review with my full name. I am Preston Cooper. My son and I stayed at the Comfort Inn and Suites, 411 Road to Six Flags, Arlington, TX, from Sept 29 to Oct 1, 2023. One of the nights we were there, we returned from dinner, and we smelled smoke in the room. I immediately called the front desk. They said other rooms on our floor had also reported smelling smoke. They said they assumed someone had smoked in the hall and the fumes wafted into the rooms. They said I had “nothing to worry about,” as far as being charged a smoke cleanup fee. When I checked out Oct 1, I requested a copy of my bill, which I always do. It was all correct. When I got my Choice Privileges credit card statement at the END of October, I noticed they had added a charge for $250. for smoke cleanup. I immediately tried to call the motel, and was put in hold three times, and each time I was hung up on. I then called Choice Privileges Customer Service, as well as C P Mastercard (the card i paid for our stay with) to report what had happened. Both offices told me they would file a complaint for me, and they felt certain the property would remove the $250. charge. I had to call back several times, kept getting put off, and at some point in December, someone told me from Choice Privileges OR the C P Mastercard that the charge was being dropped (and I wish I had written down that person's name). So I thought that was the end of it. However, on April 1 (!!) I got a letter that the $250 charge had been reinstated. I later found out that each time I had called C P offices and C P Mastercard back in the fall, they had filed a complaint with the motel, and each time it was the property that denied it. I also found out that when they didn’t communicate with me that the $250 had been charged in the beginning, that was actually breaking the credit card agreement.
i have complained through several entities, including emailing that Comfort Inn and Suites. The property has never acknowledged me or responded to me. For years i have been a Choice Priviliges member (presently Gold level), as well as a C P Mastercard holder. I am shocked at the disregard this motel has shown me. This was a totally wrong and bogus charge.

Choice Hotel‘s advertising (and in the US it‘s prime time) is misleading and inaccurate. They promise a free night after two stays. We stayed 4 nights at different hotels on a 2000 mile roadtrip and are still not eligible. The hotels themselves were, to say the least, disappointing. Promised amenities like swimming pools were not available and a hot breakfast was, in Rawlins, a slice (one) of toast.I feel the Rawlins Hotel was actually a front. The woman who checked us in spoke little English and was more interested in ‚selling‘ Apple goods to two men in the lobby. Having taken my credit card. I was charged twice, but the receipt on the Choice website said we were a no show. I am still trying to get my money back and as for my free night………..!

I stayed at a 'choice' hotel (Quality Inn Union City GA) for one night and when I got there they required a 100$ deposit so I paid it and was told it would be returned when checking out. At checkout again I was told it would be returned. A couple of days later it was still showing on my credit card so I called and was told it would take a few days for it to be returned. So this wasn't a hold, it was an actual charge; which out of all the hotels I have ever stayed at (which is a LOT) this was never done but I wasn't too concerned because I was told it would be returned. Unfortunately, I forgot to keep an eye on this and it was never returned as promised multiple times. I only realized this when I was doing my taxes. So I called and now they are saying there is a note about smoking and that's why it wasn't returned. I don't smoke and absolutely no one smoked in the room. After checking reviews for the hotel there are many people saying the hotel kept their 100$ deposit. I contacted Choice hotels and they refused to help at all because the hotels are 'franchised'. Do yourself a favor and stay at a reputable hotel company because there are lots of them and also be sure to check reviews before booking to save yourself from becoming a victim of unscrupulous dishonest hotel companies that do not provide any customer service or protection to customers. Funny enough when I called choice hotels I was transferred to Blue Green vacations for a special deal after the call. Well look at the reviews for Blue Green corp at consumeraffairs which is a timeshare company. 91% 1 star (out of 912 reviews) and the burst of 5 star reviews are comical because it's so obvious they appear completely fabricated. Many of these reviews mentioned being sent there by Choice hotels. So it appears that Choice hotels is not only dishonest (or allows their hotels to be) but they associate with or own other apparently dishonest companies as well. Do yourself a favor and stay far away. If you do stay and are charged a deposit, make sure you keep checking that it is returned because clearly they have no problem keeping your deposit even after they say it will be returned and Choice hotels will offer absolutely no help. Even if you realize they didn't return your deposit shortly after your stay you can probably expect a fight to try and get it back. I told them this reflects on the entire company and brands and they were not concerned about that either so if I can save some people from being taken advantage of by posting reviews then it's worth it. Maybe after enough word of mouth this company will start to care about the bad reviews, reputation, and losing customers.
I suppose, like me, they hope you will forget to check and if you do figure it out later there will be some fabricated 'reason' to keep your deposit.

This hotel is false. It’s all a lie everything they say that they give you for free rather be a free night or a free gift card. It’s all bogus. It’s not true. Trust me find another hotel to stay in.

I stayed at a Sleep Inn & Suites near Westchase. For the price, it was fantastic. I noticed the booth couches in the lobby were worn, so at first I was concerned that things would be run down, but those seats were the last of the issues. The room was nice, and the staff was very friendly and helpful. The breakfast was appropriate for the price as well, and I was delighted by the Texas-shaped waffle maker.

Numerous properties under choice have retaliated when leaving a review choice refused to take action to stop predators working at property from harassing me or threatening me to leave after receiving review please have someone from choice call me to resolve ALL past complaints in my favor 2 different properties I have been compromised without help

I left and I am no longer a choice privileges member after 25 years and I should have left sooner. Mostly substandard motels and choice takes their side in all disputes. Do not give this company the time of day go elsewhere anywhere

The reviews cannot be real. I have been a member of Choice Hotels many years. Please make sure the rating is 4 stars or close as possible or the hotels at least in the DMV area will not be nice. I even found several needles in the bathroom in Baltimore. In staying at the Quality Inn 801E Parham. Booked two nights but was scared to stay 2nd. Saw glass in the parking lot in a.m. that looked like someones car window was broken. If you are looking for a decent room in this chain you probally need to pay very close to $200 a nite no matter what the reviews say. Leave yourself time to switch rooms, location etc. I have been disappointed many times, and more lately. I used to think it was just the Econolodges. Affordable should not be scary.

The staff not friendly at all, I made a little mistake with my booking on Expedia, as soon as she (the help desk girl) saw our reservation with EXpedia she did not want to help us at all, I was trying to ask her what should I do to correct the situation or at least guide us how to do it, she was just ignoring us and kept saying we have to fix it ourselves, I was trying to tell her I know it is my mistake but at least help me or explain what I have to do or just a little compassionate, she was kind of racist cuz of our French language and accent. Not very helpful and it was obvious she did not want to help at all.

My stay at the Comfort Inn in Louisville, KY was the BEST ever...anywhere. The staff were amazing!!! I was not in the best of moods when I arrived but that all changes within 30 minutes after arriving. I was tired and took that out on some of the BEST people I had ever encountered at any hotel. They offer a fantastic room with very comfortable beds with clean and well stocked rooms. It was very quiet in the room also. The General Manager, Michelle, made the stay unforgettable. She was very, very hospitable and did an excellent job of providing the BEST atmosphere for all that stayed here. This hotel will be one I return to in the future.

The manager Taylor at comfort inn at Vancouver mall was a super sweet and helpful lady. Karina was also A very helpful front desk lady. Helped me with a smile every time. Everything in my room was clean and organized. Very pleasant stay.

The Sleep Inn & Suites in Evergreen, Alabama needs some TLC, and fast. It needs a thorough cleaning and more personable front desk help. We would have left, but had driven all day and basically showered and slept. Start by cleaning that elevator, folks!!! GROSS!!

Worst hotel company I have ever had the displeasure of staying at, absolutely filthy rooms, worst customer service ever, staff are very ignorant and rude, the entire hotel smells terrible, the walls and carpets are covered in filth, bedsheets weren't washed, the windows were broken, someone's van was stolen from the from the supposedly secure car park and the staff didn't care because it's likely they were.involved, other review sites show more than 20 vans have been stolen from their car park in the last 5 years which is very suspect, quite obvious the staff were involved.

This company gave me false informations , held crucial information from me, tried to charge me hidden fees when the representative didn't inform me. They try to get you to stay at a time share after booking and that was such a disaster for us, the whole experience for finding a hotel to stay at and then they wanted to charge a fee of ocer 200$ American dollars. I WOULD AVOID THEM AT ALL COST! Even their own reps say they are a scam after speaking to a receptionist at one of the hotels I stayed at.
I wanted a recording of my conversations one manager said he will send it to my emaik and than when i called back to see why i havent recieved them anotber one stated they don't give out recordings.

I’d prefer to give no stars but that’s not an option.
On Monday I booked a room in Nova Scotia at the Inn on the lake for end of June to 4th of July. I thought I was booking on the Inn on the lake website but it actually took me to the choice hotel website. Needless to say I booked my room. When I got my email it said my total charge would be $1333.10 for my total stay. This booking was cheaper if u booked and paid now. So I booked it. Being a senior I just assumed this was the Inn on the lake website. (Needles to say I was wrong) The actual website was for Choice hotels. When I checked my banking the total bill for my stay wasn’t $1333.10 but in fact I was charged $11.05 more for a total of $1344.15. I contacted the Inn on the lake hotel direct line. They were very apologetic and said they’d get back to me. When they did get back to me they said that Choice hotels should have actually charged me 3% booking fee but had in fact charged me at 2% booking fee.
So when the Inn on the lake called me back they said there was nothing they could do.
I wasn’t happy with this answer so I called Choice hotels directly. They stated that when the email is sent to the person booking the hotel the email stated that this fees and taxes are just an estimate.
I think this is very bad business. I told the lady at costumer service that they should not be sending any email out until the correct amount for fees and taxes is exact. I paid my bill and I’m being told that I’ve got to suck up the difference of $11.05!!! This really isn’t sitting right with me. So of the fees and taxes were for example $300 more then an I supposed just “suck up that extra fee”??? I don’t think this is very good customer service.
I told the lady at the Choice hotel customer service to cancel my membership and that I’d be taking anyone and everyone that she should never ever book through this company. They are a very dishonest company who charge what they want and the customer is supposed suck up the fee no matter what the extra fees and taxes are.
I’m so angry and will NEVER EVER book with Choice hotels again.
I even went so far as to tell the customer service lady at Choice hotels to cancel my membership. And that I’d like an email stating that it was done. And I’m still waiting for this said email to arrive. Still nothing after a couple of hours waiting.
This is just a warning to everyone who books with this terrible company.
They really don’t care about customer service. Their bottom line is the all mighty dollar. And I promise I’ll never go back to this company.

I have been a customer for many years but never applied for their Choice Privileges Master Card (Wells Fargo). There was a advertisement incentive to apply for the card to get $100 back while I was doing the current reservation.
That did not happen. I finally got the email confirmation 3 days later after I called them. The card would not arrive via mail before my weekend stay so I won't get credit for the stay because I won't have the CC to use it during check in.
The suggested advertisement seemed to make you think you was going to get the $100 credit on the current reservation you are making.
I reserved the room with another CC and called them to try to get the CC information so I can use it when I check in but they couldn't provide that on the phone call.

their promotions are scams. The current one "stay 2 nights and get a 3rd for free". They refuse to credit points for 72 hours after the second stay -- when most people are back home. The limited promotion ensures no one will collect. We fell for this scam and want to warn others.

Everything was wrong with this hotel. Management can’t give a darn. I attempted to stay in Lafayette Indiana, for a memorial service scheduled for the next morning, just this past week. The first room was a king size bed for my daughter and myself. Which should’ve been (2) queen size. The room smelled like my X husband, filled with nasty cigarette smoke, filthy, trash in corners, carpet completely worn out. Mole everywhere from the pool, sauna area. Which could’ve been very nice if it had been taken care of.
We then checked a second room with (2) queen beds. We were tried and frozen from our long drive. We put on the heating unit and smelled the heat; the next thing I knew the room was freezing.

That’s what broke the camel back. I put clothes on top of my PJ’s and my coat and checked out with a full refund.
Some of the things that were wrong could have been repaired very easily. With a few handy folks. A couple heating
Man.

I wouldn’t recommend anyone stay there to be frustrated like we were.

The employee tia at customer service in Greensboro NC she was very nice and kind and every time I go she helped me with the check in and checking out and answer all my questions. She’s great and friendly employee.

Not only are their hotels quite dismal, but the people who are employed by them are just downright nasty. I have stayed at this particular hotel several times since it is near a relative's home. I was asked to leave feedback and when I gave my honest opinion, I was told it wasn't up to their standards! Lol, well neither are their hotels. Be discerning folks and choose another brand. There are many hotels out there who will be glad to accommodate you, and TREAT you with RESPECT. I will pay more in the future to get respectful treatment.