ciaorentcar.com Opiniones 33

When the broker EnjoyTravel.com presented me with a list of car rental companies offering vehicles at reasonable prices, my attention naturally went to the company showing the best rate. At first, I was happy with what appeared to be a very good deal.

However, my boyfriend insisted that we check the reviews for Ciao Rent Car before proceeding. I thought there was no need, clearly that a broker such as EnjoyTravel.com would only work with reliable and trustworthy rental providers.

Thankfully, my boyfriend as always does decided to verify the company independently on her phone while i was booking the car, and we were both shocked by the large number of serious negative reviews and complaints associated with Ciao Rent Car. At that point, it became clear that proceeding with the booking could easily have led to significant problems and stress during our trip.

I am genuinely grateful to have such a careful and intelligent partner who prevented us from walking into what appeared to be a highly problematic situation.

The main issue, however, is not only the rental company itself, but also the responsibility of EnjoyTravel.com as the broker. A comparison platform should help protect customers by selecting and promoting reliable partners, rather than directing users toward companies with widely reported negative reputations and serious consumer concerns. Although no actual financial damage or holiday ruine occurred in our case because we stopped the booking in time, both my boyfriend and I believe it is important to report experiences like this publicly. Consumers rely on comparison platforms to help them make safe and informed choices, and brokers such as EnjoyTravel.com should take greater care in choosing which hotels, rental companies, resort, flight and so on they promote to customers rather than exposing them to potentially problematic providers.

Avoid this company, worst experience.

La mia esperienza con Ciao Rent Car è stata molto negativa. Mi è stato contestato un presunto danno che non era visibile né al ritiro né alla riconsegna del veicolo. Per individuare quelli che definiscono “micrograffi” sono state necessarie numerose fotografie ravvicinate, e anche così il danno risulta difficilmente percepibile.
Dispongo di foto ad alta risoluzione scattate prima e dopo il noleggio che documentano chiaramente le condizioni dell’auto e per questo contesterò l’addebito. Inoltre, leggendo altre recensioni, ho notato che diversi clienti riportano esperienze simili con contestazioni ritenute poco chiare.
Da quanto indicato anche dalle associazioni dei consumatori, danni minimi ( l'AGCM e gli standard di settore (come quelli ANIASA o BVRLA MINIMO 20MM) o quasi impercettibili dovrebbero rispettare criteri oggettivi di visibilità e dimensione prima di poter essere addebitati al cliente. Consiglio quindi a tutti di documentare accuratamente il veicolo con foto e video dettagliati e, in caso di addebiti contestati, di contattare subito la banca o l’emittente della carta di credito richiedendo un rapporto ufficiale e completo del presunto danno. Tale documentazione può poi essere sottoposta ad associazioni dei consumatori come Altroconsumo o agli enti competenti, affinché un soggetto terzo e indipendente possa verificare la reale fondatezza di quanto dichiarato dalla società di noleggio. Bloccati i pagamenti via carta di credito

This is a widespread and well-documented scam pattern of this company, or "fake damage" scheme. The search results confirm this is systematic: This company find microscopic scratches, blame the renter, and charge the credit card deposit.
Given that multiple victims have reported the exact same pattern (finding small markings post-return, charging deposits without proof)
Immediate Steps
Collect all reviews from Google and Trustpilot showing the same pattern (screenshot them with dates).
Keep your rental contract, damage report at pickup, photos/videos you took, and the post-return charge notification.
- Credit Card Chargeback (Most Effective First Move)
Dispute the charge immediately with your bank/credit card issuer.
Explain this is a fraudulent charge for pre-existing or fabricated damage, supported by online reviews showing a systematic scam pattern.

I have reported this company to
Italian Competition Authority (AGCM)
The Autorità Garante della Concorrenza e del Mercato actively investigates car rental companies for unfair contract terms. Last year, they fined six rental companies for abusive clauses.
Visit agcm.it for the online complaint form (segnalazione or reclamo).
If you have time you need to get there for Police Report (as I believe this could be a criminal fraud )
File a formal report (denuncia) in person at:
Any Polizia di Stato station police station

They forced extra insurance, Snow chains. Explained that i haven’t paid the car rental,but only basic insurance via a broker.
Even there was extra charge for late return, even i returned car 2 hours earlier than in the contract.

This is worst rental experience of my life. It took almost an hour to get the car and a I paid for a cleaning fee upfront. The worst was on return of the car were they claimed I had a scratch. It was almost impossible to see but also impossible to discuss with them. Their business model is to scam off customers. Be aware!

AVOID AT ALL COSTS - SYSTEMATIC FRAUD SCHEME
FRAUDULENT DAMAGE CHARGES - COORDINATED SCAM
Booking: D012597479-AJQM (via Discover Cars)
Date: January 2-8, 2026
Location: Bergamo Airport
Vehicle: Škoda Kamiq
THE SCAM:

At pick-up (daytime): I recorded a 360° video showing ALL pre-existing damage including scratches. Staff assured me the video would protect me.
At return (evening, garage, artificial light + flashlight): Different staff claimed I caused a scratch CLEARLY VISIBLE in my pick-up video. When shown the video, they refused to acknowledge it claiming "different lighting."
They exploited my flight urgency to pressure me into signing quickly.

THIS IS A COORDINATED FRAUD SCHEME:

Pick-up staff assure you videos protect you (so you don't insist damage be noted)
Damage deliberately not marked officially
Returns scheduled in different lighting (evening, garage, flashlight vs daytime)
Staff refuse video evidence using absurd "lighting" excuse
Exploit flight pressure for quick signatures

I HAVE VIDEO PROOF the scratch existed at pick-up. They charge me anyway.

الخدمة التي تلقيناها من هاذ المكتب Ciao Rent Car في الحقيقة كانت جميلة و التعامل كان راقي، كانت تجربة موفقة جدا، مشكورين.

Ho noleggiato la macchina in stazione Centrale di Milano, ragazzi molto gentili e disponibili e le macchine sempre pulite e nuove. Ci tornerò senz'altro!

Very good service. Rent at Bergamo airport.

Scam alert!
Confirmed booking D013038219 denied at the desk by Ciao Rent Car. No car provided, no refund, and customer support is ghosting me. I have already filed complaints with ECC and initiated a bank chargeback.

Обращаюсь ко всем этим людям которые в первую очередь пишут здесь враньё которые скорей всего за 10 евро готовы продать собственную душу дьяволу.Я клиент этой компании уже 5 лет и никогда не было проблем.
Проблемы возникают у тех кто не хочет мыть авто,кто не ценит чужой автомобиль,кто ищет авто за 1 евро и бегает в поисках дешёвой оренды через брокера/посредника так как на прямую не хочет орендовать потому что дороже цена,кто не читает свой ваучер оренды.Люди очнитесь вы здесь сопли пускаете за 10-15 евро,за деньги которые с вас списывают когда вы получаете штрафы.Вы приезжаете в Италию в одну из самых дорогих туристических стран мира и хотите самолёт за 10 евро но за перевес багажа доплачиваете 50-100евро,хотите B&B за 20-25 евро но жалуетесь что с вас берут 2-5 евро в день за туристический сбор,хотите авто за 3-5 евро в сутки и чтобы она была всегда новая и после детейлинга но жалуетесь за цепы за 4 евро в день и за мойку за 15 евро.Аытобус из Бергамо в Милан стоит на минутку 12 евро в одну сторону,одна поездка на прокатном самокате в Милане стоит 1,5€ .Сидите лучше дома у себя чем будете плакать и падать в обморок за 10-50€ это Италия здесь за всё нужно платить а вы хотите даром но Феррари.
Не позорьтесь !!!Видел как вы унижаетесь делая фото авто чтобы не заплатить лишних 15-25 евро за страховку а потом в случае повреждения убегаете как мыши с коробля.
Позор вам!
Хотите сервис топ платите как за топ!
Или сидите дома или зарабатывайте больше.
Большинство с вас даже не знают как на этих новых авто включить коробку передач или как ехать а вы здесь сопли пускаете!
Позор!!!!

A fuir
Je déconseille vivement cette agence, l'état du véhicule était lamentable, sale, griffé, cabossé et l'employé du check-in de mauvaise foi. Elle a fait un max de photos et nous a conseillé d'en faire également car, elle nous a clairement menacé qu'au check-out ça serait ses photos contre les nôtres. Le pare-brise était tellement sale que la visibilité était réduite avec le soleil, hors elle a exigé qu'on lui remette le véhicule propre!!! De plus, il y avait une tâche de ciment sur la porte avant droite qui réduisait également la visibilité. C'est indécent de louer des véhicules dans cet état !!!

AVOID EVEN IF THEY WERE TO PAY YOU!!!

The staff's behavior was appalling and beyond imagination. I was subjected to verbal abuse and physical threats.

The treatment I received from these individuals is unacceptable in a civilized society. Only people completely lacking in basic culture and integrity would resort to threats, insults, and deliberate fraud. This behavior demonstrates a total lack of professional standards and basic human decency. These individuals rely solely on aggression and intimidation rather than reason or law. Their actions are profoundly antisocial and have no place in a professional environment.

AVOID EVEN IF THEY WERE TO PAY YOU!!!

1 étoile car je ne peux pas mettre 0 étoile.
Des arnaqueurs, des voleurs et aucune réponse à mon dernier mail suite a une amende que nous avons reçu et que l'agence de location a prélevé sur notre compte et nous recevons maintenant la même amende mais de la police de Milan pour la même infraction. L'agence de location ne l'a jamais reversé. Donc on l'a paye 2 fois avec une majoration en plus.
A fuire

Unsafe and unprofessional rental company. The car provided was in unacceptable condition, with front tires worn almost to the limit. The fuel level was falsely stated as “full” while it was clearly not.

The handover was rushed and careless. When I refused to accept the unsafe vehicle and asked for a replacement, staff attempted to charge an unjustified winter tire fee.

The interior was dirty, staff behavior was rude and aggressive, and customer safety was clearly not a priority. This company appears focused on upselling rather than providing roadworthy vehicles. Avoid.

If I could give less than 1 star I would. We hired 2 cars July 2025 for our extended family. On return they charged for damage that wasn’t there and 120euro for extraordinary cleaning. They refused to justify the charges or even discuss. I only paid because we would have missed our flight which I suspect they knew and used as leverage (rental site is away from Bergamo airport). After we had left more damage was added - strange that both cars had exactly the same damage! On return I took this up with my credit card company and got a full refund. I’ll never be back and I’ve hired dozens of cars over the years and never had any problems until now.

Bad faith business. I rent cars dozens of times a year. Their advertised price does not include MANDATORY fees that will be added upon pick up. Car chains are mandatory (half of the year) AND not included in the price. The surprise cost added to my bill upon pick was THREE TIMES MORE PER DAY compared to advertised. My booking voucher explicitly said "Pay at pick up:
0.00 EUR" and yet I paid three times more than my prepayment. They know exactly what they are doing.
Can't wait for the drop for surprise fees (they hinted at a mandatory clean up fee).
This will be escalated, reported, and claimed back (rented at one of Milan's locations).

AVOID AND DON'T BELIEVE POSITIVE REVIEWS. I was charged €130 for two small marks, less than 2 mm each, on the right rear door. Plus €60 for a technical stop, the time it takes to repair the car. Then €20 for cleaning the car, even though they told me it would be €15. In total, €256 extra, including VAT. The guy was very rude, insulted me, and then started recording me. We had a heated argument, but I was respectful throughout. He claimed I called him a pig, which isn't true. Don't be tempted by low prices like I was. I rented the car through Do You Italy

Min værste fjende fortjener et bedre sted at leje bil.

Jeg var meget skeptisk over at leje bil her i Napoli, da det var det billigste selskab – men afhentning og aflevering gik faktisk uden problemer, og der blev ikke påpeget nogen skader.

2–4 måneder senere er der dog blevet hævet penge på mit Mastercard 4–5 gange, uden forklaring.

Jeg har forsøgt at kontakte dem både via mail (ingen svar) og telefonisk. Telefonisk får jeg blot at vide, at det “ikke har noget med dem at gøre”, og at det angiveligt skulle være bøder.
Det giver ingen mening, at bøder skulle komme drypvis og så lang tid efter – og uden dokumentation.

Jeg er halv italiener og har rejst meget i Italien, og det her føles desværre som useriøs praksis.

Jeg har nu:
• Spærret mit Mastercard
• Oprettet indsigelse via banken

Mit råd: vælg et andet selskab – også selvom det koster lidt mere.