Citalia Holidays Opiniones 

974
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always lovely to speak with Lucia Helpful friendly and she is very aware of my needs and requests she is very knowledgable of what she sells and can be relied upon to see every thing is perfect to o... Ver más

Valorada con 5 estrellas sobre 5

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... Ver más

Valorada con 5 estrellas sobre 5

Very impressed by the response when I gave a list of what my husband & I wanted for a late booked holiday. The agent, Leanne, managed to find one hotel that fulfilled those parameters and checked up... Ver más

Valorada con 5 estrellas sobre 5

Expert bookings system tailored by Louise to suit our requirements. Simple and easy to enable us to have our holiday without the stress of organising our bookings ourselves.

Información sobre la empresa

  1. Operador de excursiones
  2. Bed & Breakfast
  3. Hotel boutique
  4. Proveedor de viajes culturales
  5. Hotel
  6. Agencia de turismo

Escrito por la empresa

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

974 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(974)

224 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lake Maggiore

Linda was very professional, friendly and helpful when booking our trip. Excellent communication skills and easy to talk with. Clear and concise with the whole booking process. Thank you.

8 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Representatives have a wealth of knowledge around providing a wonderful experience from planning holiday to having a fantastic experience.

8 de enero de 2026
Valorada con 5 estrellas sobre 5

Artan is absolutely brilliant

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This last booking was our fourth in less than 2 years and we will be back. The service we have received on the actual holidays have been perfect, airport pickups and transfers went like clockwork.
Andy & Jan Grant

8 de enero de 2026
Valorada con 5 estrellas sobre 5

Five star service

Louise was extremely helpful. We had looked online and couldn’t see suitable flights but she sorted them for us. We booked with friends on two separate bookings and nothing was too much trouble.

8 de enero de 2026
Valorada con 5 estrellas sobre 5

Very prompt helpful staff

Very prompt helpful staff . Highly organised . Tasha provided alternative dates for hotel accommodation at a lower rate .All details sent promptly to our email

6 de enero de 2026
Valorada con 5 estrellas sobre 5

Ease of booking……

Helpful, well informed, experienced travel planner…. Antonia listened to our questions and quickly pulled together our requested accommodation and travel requirements. The service and ease of booking is very good with Citalia as always

5 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

There was a slight delay on the 1st tel…

There was a slight delay on the 1st tel call but once that resolved it was an excellent service. Anastasia was v helpful and willing to explore different options. V impressed and happy so far!

6 de enero de 2026
Logotipo de Citalia Holidays

Respuesta de Citalia Holidays

We are so pleased you enjoyed the booking experience!
Citalia wish you a fantastic holiday, let us know if you need any support before you fly.
Best Wishes
Amber
Customer Experience

Valorada con 5 estrellas sobre 5

Very helpful and accommodating

Very helpful operator who listened to the details of the multi-centre package requested and then made suggestions where appropriate. Looked up details whilst we were speaking. Sent details very promptly.

2 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient, prompt and professional

Louise made a very quick response to my initial enquiry and kept in contact until booking was confirmed with the hotel. Very friendly but professional approach and gave good information about renewing passport. Payment of deposit easy to complete on phone.

31 de diciembre de 2025
Valorada con 4 estrellas sobre 5

Holiday in Sorrento

The person who did my booking was very helpful and pleasant, but there was a problem with the booking system which meant it took longer than expected.

22 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Knowledge & Expertise

Abbie made the entire experience easy. I didn't quite know how to encompass all the areas I knew I wanted to visit within a single holiday. Her expertise and direction helped bring my plan to fruition.

16 de diciembre de 2025
Valorada con 5 estrellas sobre 5

An outstanding experience from Citalia

Our personal travel planner for our holiday, Artan, was fantastic! He proposed multiple options for our honeymoon, all of which offered us a different take on our original idea for a multi-centre holiday. After looking over the options, we selected one and he has made the whole experience really effortless. He has gone through all the finer details with us and made us feel like we were at the centre of the planning process. He also provided us with excellent local knowledge about the other things we could do in the areas we will be visiting which really helped us to capture a sense of how special our honeymoon will be.

13 de diciembre de 2025

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