The letters are absolutely stunning. We have been using this company for 9 years now. The customer service is outstanding. They even made me a custom letter one year when we were storing gifts her... Ver más
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Consulta las opiniones de los clientes
I've used Classic Santa for a few years now. The letters are gorgeous, and with many different options to chose it makes them authentic and fun. My twins love receiving her letter each year on Christ... Ver más
I have been using Classic Santa for quite some number of years now. The site is super easy to use and is very versatile to change portions of the text to be something that your child can relate... Ver más
Beautiful letter that looks like a genuine santa letter.I get one every year for my son with autism & it's one of his highlights before the big day comes.I do wish that they had an additional paragrap... Ver más
4,9
Excelente
83 opiniones
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DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!!
AVOID!
2 Christmasses ruined by this company!
Loyal customer since 2015
Yet 2022 ordered in plenty of time and due to the strikes it didn’t arrive, they told me it was my responsibility to sort it with the couriers which is not accurate. Finally after they took some responsibility they re sent it but it got held up at the depot and then wasn’t going to arrive till the 28th after Christmas! No good at that point! They didn’t care whatsoever.
Anyway gave them the benefit of the doubt last year and they actually delivered.
Fast forward to this year and they took my money and sent me an order confirmation yet emailed me saying they won’t supply me letters any more.
Moneys now left my account
They have ceased communication
I left a comment on Facebook and now contents are hidden
Looks like I’m not the only one who’s experienced issues the last few years
That £30 was the last £30 to my name until pay day and by the time it’s refunded (if they even do refund it!), I doubt I’ll have time to reorder somewhere else in time for Christmas so my kids will be disappointed again.
Awful customer service
4 de diciembre de 2024
Opinión espontánea
No letters received, no tracking info, no email response
Always use Classic Santa every year, and get lovely letters for the kids. However, this year I ordered in good time but no letters have arrived and no answer to my email asking for tracking information. Will be seeking a refund after Christmas. Won’t use again.
22 de diciembre de 2023
Opinión espontánea
Christmas ruined......AGAIN
Cards for 2 children ordered on 5th December 2022, still not received on 23rd December and now a post strike until Christmas. This is the 2nd year running Classic Santa has ruined my childrens Christmas.
DO NOT USE THIS SERVICE!!!!
5 de diciembre de 2022
Opinión espontánea
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