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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Arranged a minibus and a small v class for a day trip to Oxford from this company. The vehicles were modern and comfortable, ideal for our small groups. The driver was friendly and accommodating, sugg... Ver más

Valorada con 5 estrellas sobre 5

Fantastic service for our airport drop off & pick up, flight delayed & company made sure our transport home wasn’t effected. Very helpful & will be using this firm for future occasions.

Valorada con 5 estrellas sobre 5

Absolutely fantastic service from the booking stage to the hire itself. The chaffeaur was fabulous to take me and my family Christmas shopping in a such a beautiful vehicle. Thanks guys from the... Ver más

Valorada con 1 estrellas sobre 5

Absolutely socking company. Arranged a stag night using these as transport however, after a late arrival from the coach to pick us up and absolutely no communication from them as to when they might be... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de autobuses y autocares
  2. Agencia de turismo en autobús
  3. Servicio de taxi con minibus
  4. Operador de excursiones
  5. Servicio de transporte

Escrito por la empresa

Coach Scanner is your one-stop-shop for coach and minibus hire services across the UK and Europe. We offer a wide range of coaches, minibuses, and party bus hire services for various occasions and events, including corporate events, school trips, and special occasions. Our network of trusted and verified operators ensures that you get the best possible deal for your journey, without compromising on safety or quality. With our user-friendly platform, you can easily compare prices and quotes online or speak to our friendly customer service team on ‭0207 871 3477‬.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Affordable and easy to use

Coachscanner managed to get me and seven others from Southampton to Edinburgh cheaper than we were quoted elsewhere. Will definitely be using them again as their website made the process so simple!

30 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

great, reliable service, highly recommend

We had a great experience in dealing with coachscanner! The gentleman we dealt with Dan was very professional and helpful, we felt well looked after throughout our journey. Timely and effective service, highly recommend!

30 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Quick, simple and easy

Amazing website. Made booking my journey quick easy and simple.

30 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Great customer service

Coachscanner were reliable, informative and helpful through the whole booking process. It is difficult to find a company who are so attentive for the customers needs. I would look to book them for future trips.

28 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 4 estrellas sobre 5

Brilliant Website!

A brilliant website allowing me to get an instant quote, I haven't seen that anywhere else. Alongside that a reasonable price as well.

I used them to get to Brighton with my bowling team, the coach was about fifteen minutes late but I believe that is the fault of the driver, not coach scanner, he apologised on their behalf. Otherwise, a smooth journey down and a good experience with Coach Scanner. I will be using them again soon.

19 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Round trip to Bristol

I used coach scanner in October to go to-and-fro Bristol from London.
The site has a really helpful feature of letting you see an instant quote price for the trip. I thought the price was very reasonable so booked away.

The coach came on time and got us to Bristol at a very reasonable time. All in all a brilliant service and I would highly recommend it!

19 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Great Service!

Booked a group trip through Coachscanner, excellent service! Good communication, would definitely recommend to anyone looking for a quick and reliable service.

18 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Very fast and reliable service

Very fast and reliable service. Staff were really friendly and helpful when it came to booking, will definitely be using again!

18 de noviembre de 2019
Opinión espontánea
Logotipo de Coach Scanner

Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service! Booked a coach for a party of 40 to travel up from London to Manchester. Coach was clean and as described. The guys at coachscanner were responsive and ensured every step of my trip was smooth sailing. Would definitely recommend

18 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Great price great coach

CoachScanner found me the best price and provided me with a high quality vehicle, 22 seater Mercedes, with a driver who was bang on time. Will be using again in the future!

11 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Great service

Booked through coach scanner for a trip I organised for the scouts. The coach was really tidy and comfortable plus the driver was friendly. Josh was very helpful when having to book the bus. Highly recommend.

9 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 4 estrellas sobre 5

Excellent service

Excellent service with really friendly and professional personnel

9 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Felt they went above and beyond

Felt they went above and beyond. Josh was able find me a great deal. Would recommend.

9 de noviembre de 2019
Opinión espontánea
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Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 5 estrellas sobre 5

Great service

Great service , great people

9 de noviembre de 2019
Opinión espontánea
Logotipo de Coach Scanner

Respuesta de Coach Scanner

Glad you had a great experience with CoachScanner and look forward to you using us again.

Valorada con 1 estrellas sobre 5

Read reviews carefully before booking

We hired this coach in September to travel as a large group. On the return journey, we were advised the coach would be delayed an hour due to a flat tyre. After this time had passed, I was told it should be completed within the next hour and we will be collected. This continued to happen until early afternoon. After speaking with the company and the driver directly this wasn't getting resolved. The Driver then told me the tyre had not yet been looked at, although the coach company said it is ready to go. After waiting several hours, a smaller coach was sent to us to be taken to the broken down coach on the chance that by time we got there it would "hopefully" have been fixed. This was a huge inconvenience,and there was no point of contact for this. I raised a complaint several times prior to this review however I still haven't received any further correspondence. The coach was very unclean with a smashed glass all over the back seats. Please bear this in mind when reviewing this company as this made the trip very negative due to the service received.

5 de noviembre de 2019
Opinión espontánea
Logotipo de Coach Scanner

Respuesta de Coach Scanner

Hi,

We sincerely apologise for your experience on this occasion and for the full extent of any inconvenience caused. This is not the quality of service that CoachScanner endeavours to deliver for customers and we would like to reach out to make amends.

We would also like to inform you that your experience was taken into account by our key business stakeholders and our company has since undergone significant transformation in the way of directorship and operational management staffing to ensure that the quality of service delivered by CoachScanner always results in a thoroughly positive experience for our customers.

As referred above, if you could kindly message john@coachscanner.com we would greatly appreciate the opportunity to engage to find an agreeable resolution for your experience.

Warm regards,
John

Valorada con 4 estrellas sobre 5

CoachScanner provided us with a…Great service for our dear friend’s funeral

CoachScanner provided us with a reliable coach company who was on time and took us to our several destinations. Thank you Dan for being patient with us whilst we planned our trip. Thank you Cavendish for your reliable and friendly service. After reading some not so good reviews about coachscanner, I kept calling to ask different questions and you patiently answered them all. I will definitely use these companies again

27 de octubre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT HIRE THIS COACH COMPANY. IT'S A FRAUD!

I wrote them different mails, I only got an answer at the beginning in order to pay for my deposit and a few days before our trip in order to ask for the balance. Between those two emails, they never replied to any of mine requiring for more detailed information or when telling them that our outbound flight time had been changed, for instance. I was taking a party of 40 people and wanted to make sure that everything was ok, so I felt absolutely let down and had to hire another coach. Although being completely their fault and not ours due to their lack of professionalism, we never got our deposit back. Do not trust them and not even any positive comment that you might find on the web. They probably wrote it themselves.

25 de junio de 2019
Opinión espontánea
Logotipo de Coach Scanner

Respuesta de Coach Scanner

Hi,

We sincerely apologise for your experience on this occasion and for the full extent of any inconvenience caused. This is not the quality of service that CoachScanner endeavours to deliver for customers and we would like to reach out to make amends.

We would also like to inform you that your experience was taken into account by our key business stakeholders and our company has since undergone significant transformation in the way of directorship and operational management staffing to ensure that the quality of service delivered by CoachScanner always results in a thoroughly positive experience for our customers.

As referred above, if you could kindly message john@coachscanner.com we would greatly appreciate the opportunity to engage to find an agreeable resolution for your experience.

Warm regards,
John

Valorada con 5 estrellas sobre 5

Thanks for a great service

Thanks for a great service. We couldn't of asked for anymore, We got picked up at Manchester Airport going to Liverpool city centre, Driver was waiting for us on arrival and bang on time to pick us up to drop us back to Manchester. Not one bit of hassle and would definitely book again.

Thanks

13 de febrero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT use this company: Coachscanner

Do not use this company - they provide a substandard service and it is impossible to get any compensation from them. We booked two coaches for a day trip to the beach for a group of vulnerable women and children (the only summer holiday they get) and the coaches had no air con and the toilets were broken on one of the hottest days of the year. The second coach also broke down on a dual carriageway on the way back and we had to call the police to come and help evacuate the women and kids. Hiring the coaches was a very substantial cost out of a small charity budget - six months later and no sign of any compensation. substantail

13 de diciembre de 2018
Opinión espontánea
Logotipo de Coach Scanner

Respuesta de Coach Scanner

Hi,

We sincerely apologise for your experience on this occasion and for the full extent of any inconvenience caused. This is not the quality of service that CoachScanner endeavours to deliver for customers and we would like to reach out to make amends.

We would also like to inform you that your experience was taken into account by our key business stakeholders and our company has since undergone significant transformation in the way of directorship and operational management staffing to ensure that the quality of service delivered by CoachScanner always results in a thoroughly positive experience for our customers.

As referred above, if you could kindly message john@coachscanner.com we would greatly appreciate the opportunity to engage to find an agreeable resolution for your experience.

Warm regards,
John

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