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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Service from this company was excellent and response to all my emails was spot-on. Perturbing thing is it the delivery company did not follow the instructions that were given to them actually placed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Coal Drop exceeded my expectations. They changed my delivery time when my circumstances altered. The delivery was brought by a local driver before I started work. I am very grateful he reversed dow... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

quick delivery this fuel seems to burn better than other fuels we have used stoke up in the morning and lasts all day stoke up night time last through the night very good heat out put from multi fuel... Ver más

Valorada con 5 estrellas sobre 5

Prompt delivery on the day specified, the tonne of Excel being very well wrapped and dry despite the rain. (Previously, the same product from other suppliers has arrived wet through). And best of all,... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. Proveedor de carbón
  3. Proveedor de leña
  4. Empresa de combustibles sólidos

Escrito por la empresa

Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

quick delivery this fuel seems to burn…

quick delivery this fuel seems to burn better than other fuels we have used stoke up in the morning and lasts all day stoke up night time last through the night very good heat out put from multi fuel stove burning oxbow excel TOM was very helpfull thank you for prompt service.

18 de abril de 2026
Valorada con 5 estrellas sobre 5

Very helpful and easy to talk to.

Good price, good delivery, Very helpful and easy to talk to.

9 de abril de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you Phil for your awesome review. We are thrilled you received great overall service and in particular the verbal communication from us. We are very grateful for your custom and hope to serve you again in the future. 👍

Valorada con 5 estrellas sobre 5

Great company, will use again

Great product, good communication on delivery

8 de abril de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thanks for the wonderful review! We truly appreciate your lovely feedback and will always aim to deliver a 10/10 service each and every time. We look forward to serving you again in the future. 👍

Valorada con 5 estrellas sobre 5

Delivery on time

Delivery on time, good communication from coal drop, definitely buy from them again 👍

8 de abril de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thanks for the great review Steve. We truly appreciate your kind words and great feedback. We always strive to deliver a top-notch service. We look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

Great communication and delivery when…

Great communication and delivery when told.

23 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your 5‑star review. We’re delighted that communication and delivery both went exactly as promised. We really appreciate your support and look forward to serving you again when you need more smokeless coal.

Valorada con 5 estrellas sobre 5

Good communication and delivered on…

Good communication and delivered on time.
Excellent

26 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thanks for your review. We’re glad to hear communication was clear and your delivery arrived on time. Excellent feedback like this is always appreciated.

Valorada con 5 estrellas sobre 5

Everything was easy from start to…

Everything was easy from start to finish and staff were excellant and kept us informed at all times.

24 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your kind feedback. We’re pleased everything felt easy from start to finish and that our team kept you informed throughout. Your comments mean a great deal to us. We hope to serve you again sometime soon 👍

Valorada con 5 estrellas sobre 5

Excellent service.

16 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you very much for your 5‑star review. We’re delighted you found our service excellent and appreciate you taking the time to let us know.

Valorada con 5 estrellas sobre 5

excellent…

Service from this company was excellent and response to all my emails was spot-on.
Perturbing thing is it the delivery company did not follow the instructions that were given to them actually placed the call in the wrong location. This was a problem. I did not come home till 9 o’clock at night and had to move it by hand to an appropriate location

16 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your detailed and thoughtful feedback. We’re really pleased you were happy with our service and email communication. We’re very sorry to hear about the delivery placement issue—this is certainly not the experience we want for our customers. We logged the mishap with the delivery depot to avoid any further errors on their part. Thank you for your patience, and we hope to serve you again in the future.

Valorada con 5 estrellas sobre 5

Good price and good communication

Good price and good communications on delivery.
Would definitely use again.

23 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your fantastic review. We’re pleased you found our pricing competitive and our delivery communication clear. We’d be delighted to supply you again.

Valorada con 5 estrellas sobre 5
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your kind words. We’re delighted to hear that our staff were helpful and pleasant—it’s something we take great pride in. We hope to serve you again in the future 👍

Valorada con 5 estrellas sobre 5

Great delivery on specified day

Great delivery on specified day, good price and a very helpful driver

23 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Many thanks for your review. It’s great to hear you were happy with the price, delivery timing, and the help provided by the driver. We’ll be sure to pass your comments on.

Valorada con 5 estrellas sobre 5

Simply the best

A simple phone call. Everything arranged ( with a real person) prompt delivery on day arranged

18 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you—this is exactly the service we aim to provide. We’re glad you appreciated speaking to a real person, having everything arranged simply, and receiving prompt delivery on the agreed day. We llok forward to serving you again 👍

Valorada con 5 estrellas sobre 5

Very happy with delivery

Very happy with delivery, very polite and put where I needed it

18 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your feedback. We’re very pleased to hear the delivery went smoothly, that our driver was polite, and everything was placed exactly where you needed it.

Valorada con 5 estrellas sobre 5

Organised, knowledgeable and helpful staff

I ordered over the phone and the chap that I spoke to was so pleasant and helpful. He made ordering extremely easy and stress free.
The delivery was also efficient and painless. The driver was helpful and obliging. I am so pleased.

25 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you so much for such a detailed and kind review. We’re delighted that ordering over the phone was easy and stress‑free, and that both our office team and driver looked after you so well. Your satisfaction really does make all the difference to us.

Valorada con 5 estrellas sobre 5

Wicked

Polite, helpful, respectful. What a company. Full marks.

17 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

What wonderful feedback—thank you! We’re extremely proud of our team, and it’s great to hear that their politeness, helpfulness, and respect stood out. Full marks like this mean a lot to us.

Valorada con 5 estrellas sobre 5

As described

9 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thank you for your 5‑star review. We’re glad everything arrived exactly as described and met your expectations. We appreciate your support and look forward to serving you again in the future! 😁

Valorada con 5 estrellas sobre 5

Great price and good delivery

Great price and good delivery

12 de marzo de 2026
Logotipo de Coal Drop: Nationwide Fuel Suppliers

Respuesta de Coal Drop: Nationwide Fuel Suppliers

Thanks for taking the time to leave a review. We’re really pleased you were happy with both the price and the delivery service. We appreciate your custom and look forward to helping you again.

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