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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really prompt, informative and clear communications with AJ (Sales and Design Engineer), with excellent presentation of quotation and all relevant product details. The accounts team were great to dea... Ver más

Valorada con 5 estrellas sobre 5

Cold control recently installed air conditioning in my home. Very good, responsive service- installers were great to deal with. Job completed to a good standard, leaving the room as they found it. I’d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Cold control recently installed a new air conditioning system to three bedrooms in our house. We are delighted with the quality of the work and how well the system works. The installation took 2... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very poor service. It took an unreasonably long time to get a response, and after making the payment, it took over a week for a technician to arrive. If you’re running a business, do not rely on them... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de sistemas de aire acondicionado
  2. Contratista de aire acondicionado
  3. Servicio de reparación de aire acondicionado
  4. Refrigeración comercial
  5. Proveedor de refrigeradores comerciales

Escrito por la empresa

Accredited installers for the world’s leading manufacturers of the latest air conditioning systems and air source heat pumps, Cold Control will tailor the most efficient and cost effective solution for your home or business. In addition, Cold Control offers a full range of refrigeration solutions including, service and display cabinets, ice machines, and chest freezers


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

28 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(28)

10 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent from start to finish ...

Really prompt, informative and clear communications with AJ (Sales and Design Engineer), with excellent presentation of quotation and all relevant product details. The accounts team were great to deal with and on the day of installation, Charlie and Harvey could not have done a better job! They were a delight to work with, careful and respectful of our home, and meticulous with all aspects of the job. Incredibly pleased with our new, floor mounted A/C and already enjoying its benefits! Would highly recommend Cold Control.

24 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cold control recently installed air…

Cold control recently installed air conditioning in my home. Very good, responsive service- installers were great to deal with. Job completed to a good standard, leaving the room as they found it. I’d definitely recommend them for similar work.

8 de abril de 2026
Opinión espontánea
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Respuesta de Coldcontrol

Thanks so much for your kind review. We’re really glad you’re happy with the installation and that the team made the process smooth and straightforward. It’s great to hear the work met your expectations and that everything was left just as it should be. We appreciate the recommendation and are here if you ever need anything in the future.

Valorada con 5 estrellas sobre 5

New air conditioning installation

Cold control recently installed a new air conditioning system to three bedrooms in our house.

We are delighted with the quality of the work and how well the system works. The installation took 2 days and the engineers worked really hard to complete the work and tidy up leaving no mess at all.

The whole team we worked with at Cold Control were a pleasure to deal with from the initial consultation, installation team and the post installation support.

31 de marzo de 2026
Opinión espontánea
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Respuesta de Coldcontrol

We’re really pleased to hear how happy you are with the new system and that it’s working well.

It’s great to know the installation team made a positive impression and left everything clean and tidy. We’ll be sure to pass your feedback on to everyone involved.

If you ever need any further support or have questions down the line, we’re always here to help.

Valorada con 5 estrellas sobre 5

Air Con Unit Installation

Brilliant service from the Cold Control team, very quick process from the proposal of what equipment would be required through to installation and commissioning.
Neat and tidy workmanship, very happy customer.

25 de febrero de 2026
Opinión espontánea
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Respuesta de Coldcontrol

Thanks so much for the 5 stars! We’re really pleased to hear you were happy with the whole process from start to finish. The team takes a lot of pride in keeping installations neat and straightforward, so it’s great that came across. If you ever need anything in the future, we’re always here to help.

Valorada con 5 estrellas sobre 5

I had one of their units installed at…

I had one of their units installed at my property. They were incredibly helpful and responsive from the time I first contacted them regarding a quote. The install went very smoothly and they did a better job than I expected given where the unit had to be installed. I would definitely use them again.

15 de enero de 2026
Opinión espontánea
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Respuesta de Coldcontrol

Thanks so much for taking the time to leave this review. We’re really glad to hear you had a smooth experience from the initial quote through to installation. It’s great to know the team exceeded your expectations, especially given the challenges of the install location. We truly appreciate your recommendation and would be happy to work with you again in the future.

Valorada con 5 estrellas sobre 5

Great service and professional

Coldcontrol were very quick to come out and assess the problem. Once they established what needed to be done, they provided a quote and kept in contact to discuss timings and availability, working on our schedule, not theirs. The two engineers, Charlie and Roger were fantastic, really friendly, informative and polite the two days they were here, a real credit to the company.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Coldcontrol

Thanks so much for taking the time to share this. It’s great to hear that the team were able to get out to you quickly and keep everything clear and easy while planning the work.

We appreciate you choosing Cold Control and are glad the experience felt smooth and well-coordinated. If you ever need anything in the future, we’re here to help.

Valorada con 1 estrellas sobre 5

Very poor service

Very poor service. It took an unreasonably long time to get a response, and after making the payment, it took over a week for a technician to arrive. If you’re running a business, do not rely on them — they are completely unreliable. I tried contacting them but received no response at all.

10 de octubre de 2025
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for your review, Jenice. We’re sorry your experience didn’t meet expectations.

We’ve already been in contact by email with a full explanation of the timeline for non-contract callouts, the work carried out on the first visit, and why the repair couldn’t be completed on the day. The fault required a manufacturer-specific part that had to be ordered in. Although our engineer was on site for longer than the standard two hours, we’ve applied a goodwill credit so that only the standard call-out and diagnostic fee is charged.

We understand how difficult equipment downtime can be, especially when you rely on your ice machine daily. For critical equipment like this, we recommend a Preventative Maintenance Plan. It offers next-day response for contract customers, reduced reactive rates, scheduled maintenance to reduce the risk of failure during busy periods, and early fault detection so remedial work can be planned in advance. Where repair costs aren’t viable, we can also provide a quote for a like-for-like replacement.

We value your feedback-it helps us improve. If you’re open to it, we’d like to speak directly to resolve this to your satisfaction and minimise any further future downtime. Please reply here or contact us at 01962 773 113 / mjg@coldcontrol.co.uk and we’ll prioritise next steps to get you back up and running quickly.

Valorada con 5 estrellas sobre 5

Reliable in delivering the plan of…

Reliable in delivering the plan of action which they communicate very well since the beginning. I would happily recommend them.

8 de agosto de 2025
Opinión espontánea
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Respuesta de Coldcontrol

Thanks so much for your feedback. We’re glad to hear the plan was clear from the start and that you found our communication reliable. We really appreciate your recommendation and the trust you’ve placed in Cold Control.

Valorada con 5 estrellas sobre 5

Reasonably priced

Reasonably priced, very helpful and professional.
Ordered the aircon unit and installed within 3 weeks.
Great job and after having the cold air now using it for heating.

5 de agosto de 2025
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for sharing your experience. We’re glad to hear you found the process straightforward and that you’re already enjoying both the cooling and heating features of your new system. It’s great to know the installation met your expectations, and we appreciate your feedback on our pricing and service.

Valorada con 1 estrellas sobre 5

Do not use this company.

Aggressive, tail gaiting, dangerous and rude driver. You don’t want to use this company which has this kind of person work for them!

31 de julio de 2025
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for bringing this to our attention. Please be assured that we do not condone this type of behaviour, and we will be looking into the matter.

Valorada con 5 estrellas sobre 5

From the start to the finish, EXCELLENT!

From the start to the finish, the experience with Cold Control has been very friendly, professional and "can do".
We have been renovating our house completely over the past 6+ months and some companies have been a pleasure, others a nightmare.

Cold Control deliver exactly what they say they will do and the job completed very professionally with a very neat appearance, will happily continue to use the company to service our units.

20 de marzo de 2025
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for taking the time to share such detailed feedback. We’re delighted to hear that your experience with our team was positive throughout and that the installation met your expectations. Renovations can be challenging, so it’s great to know we could make this part of the process easier for you. We truly appreciate your trust and look forward to supporting you with the ongoing servicing of your units.

Valorada con 5 estrellas sobre 5

Heat pump installation

Heat pump installation to an outbuilding. The product is great and is working well. Installation crew was efficient, polite and tidy. Very pleased so far.

18 de octubre de 2024
Opinión espontánea
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Respuesta de Coldcontrol

Thank you so much for sharing your experience! We're thrilled to hear that our installation team made the process smooth and efficient. It's great to know that the system is working well for your outbuilding. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us, and we look forward to continuing to support you!

Valorada con 5 estrellas sobre 5

Excellent Service !

I enquired about an air conditioning unit for my lounge and dining room - a young man attended within 2 - 3 days, I received a quotation which was reasonable, requested them to proceed and 5 days later (including a weekend) I was sitting enjoying a new atmosphere that they have created ! the 2 young men who attended my apartment, were pleasant, amenable, polite and obviously competent !
I was very impressed !

30 de julio de 2024
Opinión espontánea
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Respuesta de Coldcontrol

Thank you so much for taking the time to leave such a positive review about your air conditioning installation. We're thrilled to hear that you were pleased with the service. Your feedback is incredibly valuable to us, and we've made sure to pass it along to the team that worked on your property. They take great pride in their work, and will greatly appreciate your recognition of their efforts.

Valorada con 1 estrellas sobre 5

Engineers are great but other parts of…

Engineers are great but other parts of the business very disappointing. I have 2 Freezers that needed repairing, first one they ordered incorrect parts 3 times, took months to sort out. Second freezer at the moment a month and counting, first compressor they sent was wrong now the 2nd compressor, the Engineer has installed and its faulty it’s literally shaking the tiles in my kitchen when the freezer is switched on. Now I have to wait for a third compressor to be sent onsite. They’ve wasted 2 freezer’s worth of supplies, and they just ignore me whenever I ask for compensation for wasted time and supplies. Let’s see what they do now.

2 de noviembre de 2023
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for taking the time to leave a review. We sincerely appreciate your feedback and are committed to ensuring that our customers have a positive experience with our services.

We have reviewed your feedback, and it's our priority to address any concerns you may have. However, we are currently unable to identify your specific case based on the information provided in the review. To assist you more effectively, could you please provide additional details or contact us directly with more information about your experience? This will enable us to investigate the matter thoroughly and take appropriate steps to address any issues.

You can reach us at: admin@coldcontrol.co.uk or respond to this message with the necessary details. We value your business, and our team is dedicated to resolving any issues you may have encountered.

Valorada con 5 estrellas sobre 5

Good service, competitive price

the quote was very competitive for 2 rooms with daikin units which are whisper quiet. Work too just over 3 days as there was a small issue which was resolved quickly the following day and the engineers were super friendly and knowledgeable.

18 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic products and service

From initial quotation to installation everything was first class and could not fault the quality of the products or the installation in any way. We have used the units for both air conditioning and heating and they are amazing and very effective. All staff were professional in every way. We have no hesitation in recommending Coldcontrol, You will not be disappointed. There is currently no vat on the supply of the units or the installation so this was an added bonus.

1 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended. Knowledgeable and professional service.

We had A/C installed in one of the bedrooms which consisted of an external and internal unit. From initial survey and quote to the installation, it was seamless, quick and easy. Would definitely use ColdControl again.

23 de junio de 2023
Opinión espontánea
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Respuesta de Coldcontrol

Thank for taking the time to leave your review Colin - sharing your experience helps us grow!

Valorada con 5 estrellas sobre 5

Excellent communication and…

Excellent communication and workmanship. Even with a few delays the way it was handled by the team was excellent.

13 de junio de 2023
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for a great review Ben.

Valorada con 5 estrellas sobre 5

Wish had found them 2 years ago!!!!!

Asked Daikin for their local installer to us. Got a very quick reply from Coldcontrol, no problems very quick visit from estimater, excellent communication and good advice. Installed two units within 10 days, very quick very clean work and instant details. So impressed decided to put a unit in lodge that s used as a holiday let. Had a one day empty 5 days after requested estimate. All installed on that day with no problems and again very clean work, no,rubbish, and excellent communication.

9 de junio de 2023
Opinión espontánea
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Respuesta de Coldcontrol

Thank you for your fantastic review Graham. If you need assistance again in the future please get in touch.

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