The Container Store Opiniones 

there’s a reason why the container store is failing and why most other retail outlets are as well.
It’s the staff. I just left the store here on Northwest Highway and apparently nobody could be bothered to help me with my shelving questions back in the elfa department. Considering the higher price points at the stores one would imagine you would get more attentive service, but nah. It’s the same dead-eyed apathetic 20 somethings and a smattering of lifers .. sad

I didn't learn until after I bought two large items that they don't do any sort of online returns. They don't even give you a return number, so even if you did pay to ship everything back, there's nothing on the books.

The Container Store is NOT set up to accept returns for online orders! There is no way to request a return, they do not approve a return, and they do NOT supply a return shipping label!!
So if you don't live near a Container Store and need to return an item you purchased online, you are SOL. You will need to find a way to ship it at your own expense, and since there is no method to approve a return, you will be sending it blindly with no guarantee they will refund you a single dime! In this day and age of electronic shopping, this is absolutely inexcusable.. !

Recently, on April 15, 2025, I worked my full shift for this nice company. I thought they were fair. it turns out once i got my paycheck on that following Friday. they did not pay me my full fair share. My check was short 50 bucks. another thing is they only scheduled Me 1 Day out of the week. it's not cool and it is tough

Horrible horrible horrible. I had a number of closets designed by the container store. they came out to measure and measured incorrectly. They quoted a price and then changed the pricing about 20 times. They never followed up, I think we talked with at least 5 different people who told completely different stories. When install came they completely botched the entire thing. They said they would patch and paint the walls and didn’t, they didn’t follow the actual design. Then they tried to charge us again for reinstalling what they installed incorrectly. Penmarc, the subs they use to install are literal crooks. Awful disaster.

Terrible service from start to finish at Los Angeles Century City store. I went to pick up some Elfa shelves and asked for help carrying them to my car. They directed me to a pickup spot but gave no further instructions. After relying on unclear email instructions to find a "blue phone" that didn't exist, I sent my family into the store. They spent over 30 minutes trying to locate my order, despite me confirming it 20 minutes prior, and even paused to help other customers, making us wait longer.

After nearly an hour, I had to go back in myself to speak to the manager, who promised a follow-up that never happened. The staff dropped off my shelves and left without taking my contact info. Disorganized, unhelpful, and a complete waste of time.

Be very careful!!!
I spent thousands on shelving last year (2023). I am trying to buy additional hooks and components, and TCS is telling me they don't have any. They said try Amazon or Ebay. The disappointing thing is I am sure when they sold me this system they knew they were going to stop supporting the line. Not a trustworthy company.

8/25/2024 and still no response from the Container Store. I think you can assume this review is accurate.

I recently had the pleasure of working with the incredible design team at The Container Store in Chelsea for a custom Elfa brand build, and I am beyond impressed with the service and dedication I received.

First and foremost, I want to recognize Kathryn, Rachel, Joel, Ben, and especially Dan, who was the mastermind behind my project. Dan started and finished the design with me, showcasing incredible patience, politeness, and thoughtfulness throughout the process. His out-of-the-box thinking and smart solutions truly made the project come to life.

The entire team played a vital role, especially when Dan fell ill. Everyone stepped in seamlessly to ensure that the project stayed on track. Their teamwork and dedication ensured that we received the materials on time and completed the setup within the tight timeframe I had. Their ability to accommodate my needs and deliver exceptional service in such a short span is truly commendable.

I am extremely grateful for their hard work and professionalism. Not only will I be returning to The Container Store for all my personal needs, but I will also be recommending their services to my various clients and using them for my production jobs and projects.

Thank you, Dan, Kathryn, Rachel, Joel, and Ben, for making this experience so positive and stress-free. You have a loyal customer in me, and I look forward to working with you all again soon! Coco.O

Worst customer service I have ever dealt with. I ordered a laundry cart with liners and about 6 hours later emailed them asking for the order to be canceled as it was not collapsible. I was told they could not cancel it because FedEx had already been informed of the pickup. I asked how I could return it and was given an address in Texas. I then found out that to send this 19x19x30 inch box from New York would cost over $140, more than the order cost. I called to complain pointing out that it could not have cost $140 for them to ship it to me. I asked for a Supervisor and they refused to come to the phone. I was told to return it to the store but I have serious difficulty walking and cannot carry this huge box into a store. They have no return label policy at all. I wish I had never heard of them. I advise everyone to never shop with them.

placed an order on 21 March for pick up (available item) then told there was an issue and they will be back in touch. to date I have not heard from them. I wrote to the container store asking for a refund and this is the response received from a solutions specialist which is a non answer: , Debra D | Customer Solution Lead | The Container Store:

Hello,

Please contact the store to have the order cancelled, we are unable to cancel pickup order in this office.

I liked the store but then they closed my credit account even though I paid everything on time. Will not shop here again.

Never used the companies products but the ads they use cover up content on webpages that are so annoying I went out of my way to leave this review to assume that the annoyance and disregard is a part of the company's culture. Bad look.

Wish I had read the most recent reviews. The Company used to be reputable, but they are thinking short term. When ordered, I asked for help on phone regarding their Elfa products. They gave me wrong information! I called again, they again gave me the wrong information AGAIN assured me that the Elfa wall rack was the correct one. It wasn't!!! Now I have to pay to return ... which isn't terrible, but they won't supply a return label. There are no Container Stores near me to return said item. Plus, I am elderly so it is more than difficult to put item in the car and it is cumbersome to handle. Almost all stores provide return labels so items can be picked up ... even if you pay a fee. They will assist me. As mentioned in other reviews, Customer Service along with their quasi supervisors are not at all helpful. Have always liked the Elfa products but next time will order them direct from Elfa.com (silly me). Won't make this mistake again. And, in future, will order products they sell directly from the manufacturer. DISAPPOINTED is a mild complaint.

What’s with the cheap labels that you can’t peel off? I soaked a trash can label for two days and couldn’t get the adhesive off. Shame on you Container Store for your high prices and cheap labels that can’t be removed by the buyer. It’s pennies more for a label that peels off!

I tried to buy $4000 worth of Elfa closet stuff from the Container Store on May 29. The website said it would arrive by June 2. Perfect! Renters are moving into the house on June 15. This gives me time to hang the new closet hardware. June 1, it hasn't even shipped and I I never got an email order confirmation. So, I tried to cancel the order. No dice. I ordered everything from California Closets on June 2. It arrived 6/5. Still no order confirmation and no shipment from Container Store. And, they still won't cancel the order.

UPDATE 6/10: I ordered BEAUTIFUL California Closets Everyday units on 6/2.. California Closets sent an order confirmation via email within an HOUR. 3 days later, I had an entire closetful of gorgeousness for less than 5% more than the Container Store stuff.

The Container Store customer service reps said the order could be rerouted back to the warehouse once I got tracking numbers. So, the same day I received the tracking numbers, I asked for the stuff to be rerouted. All of the tracking numbers were updated with the Container Store's delivery address. Days later, I started getting delivery attempt notices. YESTERDAY, they charged my card and they're trying to deliver the closet again.

I'm never doing business with Container Store again.

TL;DR: Live up to your commitments to your customer, or allow order cancelations. If you do neither, expect bad reviews. When you say you're accepting a return, don't turn around and send it right back to the customer.

I usually don't have problem shopping here until today March 10, 2023 in morning at the container store in Little Rock. The cashier was argumentative and combative and eventually I had to tell her she was pissing me off and so many words to go away. Please train your employees better. I have been a shopper here for couple years now. Even if I return another person's order and had their order sent to me in email, it shouldn't be a problem and is within a return policy. Her other coworker was a blessing and got items I wanted promptly. Thus, the given star rating instead of one. I typically don't give bad reviews but this should be addressed.

In the end, I've been shopper here
when accounts were still pop account and not insider program. For this unfortunate experience, I'll likely shop less in store and just get my items shipped to the house.

Most of the times if I do shop in store, the service was wonderful. You guys do great work in retail industry. I hope something gets addressed by this cashier. You can contact me and I'll gladly give specific details such as name and etc.

My closet was made of elfa/rubber maid products. The materials they've used are ok quality some of them I do have to fix with a soft mallet since it got bent (shoe shelves) or exposed wiring in baskets. One or couple items I'll do an exchange if it isn't fixable or I got tired of fixing their products.

Both my accounts got hacked and my user name was changed so I couldn’t get in to change the password. Customer service refused to research to find and close the accounts. Now I am vulnerable to identity theft because they apparently don’t care enough to find a close an account with fraudulent activity.

Was so hopeful, thoroughly disappointed. I spent close to $500+ in my first month with container store. Regret it due to how poorly run they are.

First red flag was that one of the shelves I ordered came with a missing foot. Contacted customer support. They told me to order replacement off of Amazon. Horrendous.

Second red flag was that I had a return. I live in NY so the store looks close, but in actuality not feasible at all for me to go visit in less than 2 hours. No pre-paid return labels? In the Amazon decade? Genuinely pathetic. They expect me to pay - of course containers are the most awkwardly shaped and expensive to ship.

Stay away from this nightmare of a company.

I've had a very poor experience trying to buy custom closest from The Container Store and would strongly recommend that people explore other options. Experience has been filled with poor communication, limited responsiveness, poor quality on install and TCS not doing what they said they would do.
- My journey started with an in-person design session in the store on May 20th. I was ordering 7 closets from a combination of Elfa, Avera and Preston
- I received early Avera and Elfa drawings on May 23
- I called the store 6 times before someone got back to me to revise the drawings and complete a purchase (June 19th... 4 weeks later)
- I didn't receive drawings for the Preston closet until June 19th and it took until July 1st to get those completed such that I could buy the closet
- My two Elfa closets were installed on June 22nd. Several of the pieces did not fit and pieces were missing from the order. The installer left 4 big drawers that I had to take back to the store if I wanted a refund
- My two Avera closets were installed on June 30th. The installers used tape that was not safe for the walls and damaged my ceiling
- My Preston closets were supposed to be installed on August 22nd and 23rd (more than 3 months after first purchase attempt) and there were significant parts missing. The installers left my home with 10% of the closet installed and pieces all over the closets
- That evening I tested to make sure that everything was properly secured and two large (2' x 4' feet) pieces came crashing to the floor. These pieces were unsecured in a home with a 12 month old baby and presented a significant safety hazard
- I called the customer service and manager of the store. They promised they would investigate options and return my phone call. They have not and did not do what they said they would
- I still do not know when the parts for Preston will be available and when my installation will be complete. I have already paid for these 3 closets

Save yourself the trouble and buy someplace else.