The Cotswold Company - Godalming Opiniones 43

TrustScore: 4.5 sobre 5

4,7

Bridge Street, GU7 1HZ Godalming, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tyrell and Morgan delivered and assembled our table and chairs efficiently. They were pleasant to deal with. Excellent reps for Cotswold. They were great!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently visited the Bath store where I spoke with a number of staff, they were all very welcoming and happy to help. The customer service overall was excellent, I would absolutely recommend the st... Ver más

Valorada con 4 estrellas sobre 5

We have visited the shop first as we were after country / cottage style furniture for our hallway. Then I have ordered online. Four stars because our first order had to be cancelled due to delivery i... Ver más

Valorada con 5 estrellas sobre 5

The friendly and helpful staff in all my recent transactions made shopping at The Cotswold Company a pleasure. Notably Jackie, who gave me a considerable amount of her time and expert advice when matc... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de muebles
  3. Tienda de mobiliario para salones

Escrito por la empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito por la empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Información de contacto

  • Bridge Street, GU7 1HZ, Godalming, England, Reino Unido

  • 01483 934450

4,7

Excelente

TrustScore: 4.5 sobre 5

43 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great delivery team

Tyrell and Morgan delivered and assembled our table and chairs efficiently. They were pleasant to deal with. Excellent reps for Cotswold. They were great!

19 de mayo de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Tim Young,

We're so pleased to hear our delivery team efficiently assembled your furniture. It's wonderful that they were pleasant to deal with. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Rebecca was brilliant

Rebecca could help us more, from start to finish she was brilliant.

16 de mayo de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Nick Butler,

We are so glad to hear about your excellent experience. Thank you for sharing your kind words with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Speaking to a real person who could…

Speaking to a real person who could discuss the products trisha and Lisa were fab.

12 de mayo de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Lee,

We're so happy you had a great experience discussing our products with our team! Thank you for your feedback, and we look forward to seeing you again soon.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

The lady that served me was very…

The lady that served me was very informative and did not rush me in my choice of furniture. Both the lady and all staff in the shop were very nice and in-fact it was such a very nice and pleasant experience and I would most definitely recommend the the beautiful Godalming shop to friends and family.

22 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bath store

I recently visited the Bath store where I spoke with a number of staff, they were all very welcoming and happy to help. The customer service overall was excellent, I would absolutely recommend the store to friends- the staff made me feel right at home!
I would especially like to mention Lily who offered me some really good advice. I was struggling to decide which sofa and armchairs to choose for my front room, she was patient, professional and very knowledgeable.

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent delivery and support from…

Excellent delivery and support from Charlie and Derek, many thanks, very grateful

27 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Sarah,

We appreciate you taking the time to leave us such positive feedback. We're so glad you were happy with the delivery and support.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

James in store was exceptionally helpful

James in store was exceptionally helpful

6 de abril de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Chris Thompson,

We are so happy to hear that you had such a positive experience! Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Both Kyle M and Matt S of the Cotswold Company

Both Kyle M and Matt S put together a wardrobe in about 20 mins including getting the parts upstairs to the final location. Helpful, professional and courteous these 2 Cotswold Company employees were a great credit to their Company. We would have them back anytime!

30 de marzo de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Tim,

We're so happy the wardrobe assembly was quick, and the team was helpful and professional. It's great to know they were a credit to us, and you'd welcome them back. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 4 estrellas sobre 5

Great product, be careful with the delivery dates

We have visited the shop first as we were after country / cottage style furniture for our hallway. Then I have ordered online. Four stars because our first order had to be cancelled due to delivery issues on one item mean everything else will be delayed. With that in mind, we put a second order and all went well on that one. Nicely packed, very good quality furniture. Happy with the products and will purchase again.

9 de enero de 2026
Valorada con 5 estrellas sobre 5

Visited the Godalming store today

Visited the Godalming store today. Was so impressed by how friendly and helpful all the staff are. Everyone had big smiles and were enthusiastic to help, a lovely vibe. Came out with some gorgeous soft furnishings and am super grateful for the interiors ideas…looks fabulous. Lovely stock generally. Made me want to shop in store more.

14 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous service and beautiful furniture

From ordering in the Godalming Store to my delivery on Monday this week, the process has been so easy.
We were furnishing an entire house, so I paid for the assembly service and to have packaging removed.
Gary and Mark arrived promptly and were cheerful and professional from start to finish. They worked methodically and carefully, inspecting the furniture as they put it together. This meant that a damaged bed head was photographed and reported immediately by Gary and a replacement ordered on the spot.
All the packaging was removed and Gary and Mark were respectful of the property, leaving everything tidy.
The only thing that was missing was a lamp shade which was on the wrong van,but again they reported it immediately. That evening, the driver who had the missing lamp shade diverted via my house with the missing item so the order was complete.
The furniture is beautiful and really makes the house a home.
This is the best service that I have had from a company. Thank you to everyone at Cotswold Company.

2 de marzo de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good morning Mrs Sue Dilworth,

We're happy to hear that the process, from ordering to delivery, was easy. It's great to know the assembly service and the team's professionalism exceeded your expectations. We appreciate you highlighting their careful work and quick resolution regarding the bed head and lamp shade. Thank you for your wonderful feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Bed and matress delivery and assembley

Tyrell and Brett delivered and assembled my new bed and matress - I was sent a message saying they would be arriving early which was useful. They were very nice, were quick to assemble everything and took away all the rubbish, so were great to deal with, thank you!

23 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good morning Pumfrett,

We appreciate you sharing your feedback. We're happy to hear that the delivery and assembly of your new bed and mattress went smoothly. It's great to know that our team was punctual, efficient, and helpful. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Lovely furniture

Lovely furniture, good quality. Love the showroom in Godalming - staff were very helpful. Happy with delivery drivers Earle and Morgan who delivered, unpacked and positioned the furniture as requested. Happy overall with my purchase!

17 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon LS,

We're happy you find the furniture lovely and of good quality. It's great that the showroom staff were helpful and the delivery team delivered and positioned the furniture as requested. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Great products, great service

Great product. Went in store to view before purchasing and had great in-store service who helped make the decision and answered questions about the product line. The delivery was easy as I was well communicated to before and on the day. Gary and Bryant were polite, pleasant and quick with the delivery/install. Would recommend

17 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Louise,

We're happy you found our in-store service helpful and informative. It's great to hear the delivery was well-coordinated and efficient. We appreciate your recommendation and positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Excellent customer service

Quality and customer focus are always excellent in store and on phone lines. Godalming branch has really helpful attentive staff and a brilliant manager. Matt D and Ant delivered my rug today on time and with a great attitude a and gift of fudge from the company. Lovely focus on customer service from this company.

12 de febrero de 2026
Opinión espontánea
Logotipo de The Cotswold Company - Godalming

Respuesta de The Cotswold Company - Godalming

Good afternoon Lorraine Skinner,

We're happy to hear that you find our quality and customer focus excellent. It's great to know the Godalming staff and manager are helpful. We appreciate your positive feedback regarding the delivery team's attitude and the gift.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Very helpful staff in store

Very helpful staff in store, couldn’t have been more patient with us while we decided on the purchase. My girlfriend is also pregnant, so they brought the items to us while she took a seat to rest. Amazing

24 de enero de 2026
Opinión espontánea

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