The Cotswold Company - Harpenden Opiniones 

118
TrustScore: 5 sobre 5

4,8

High Street 16, AL5 2TD Harpenden, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our furniture order was handled by friendly staff. Delivery date was within 10 days which is not something other companies can do so very impressed.

Valorada con 5 estrellas sobre 5

We called the store to check they had the swatches and Marc answered and confirmed they had. So we drove over there and Marc was extremely helpful and couldn’t do enough for us. We then ordered the tw... Ver más

Valorada con 4 estrellas sobre 5

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de muebles
  3. Tienda de mobiliario para salones

Escrito por la empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito por la empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Información de contacto

  • High Street 16, AL5 2TD, Harpenden, England, Reino Unido

  • 01727 798471

4,8

Excelente

TrustScore: 5 sobre 5

118 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(118)

5312 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional staff

Exceptional staff. Patience and knowledge. I was interested in a rug and the wonderful assistant showed me a photo of the rug in her home.
Will definitely visit this store again.

19 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a wonderful experience with…


I had a wonderful experience with Harsha at The Cotswold Company. She was friendly, patient, and incredibly helpful throughout my visit. Harsha took the time to answer all my questions, offered great advice, and made the whole purchase and transaction smooth and enjoyable. It’s rare to come across such genuine and attentive customer service these days—thank you Harsha!xx

6 de noviembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good morning Stephanie,

We're happy you enjoyed such a positive experience. It's great to hear that our team member was so helpful and made your purchase smooth. We appreciate you taking the time to share your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Superb customer service

Nancy at Cotswold Harpenden has been exceptional not only once but consistently on 3 occasions. Each involving 3 super king size beds and mattresses. The information how they could be reconstructed to negotiate a difficult medieval staircases was key to my purchases. Super service, thank you Nancy

4 de noviembre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good afternoon G.Tillotson,

We're happy to hear that the information provided was key to your purchases. Thank you for recognising the exceptional service received across your experiences.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Great service from the team whilst…

Great service from the team whilst browsing for ideas. Good style knowledge from Harsha who helped to choose some soft furnishings after describing the room style & colours. Great to have on the doorstep.

26 de octubre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good afternoon Customer,

We're happy to hear that you had such a positive experience while browsing for ideas. It's great to know that our team's service and style knowledge were helpful in choosing your soft furnishings. We appreciate your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Excellent service from the Harpenden…

Excellent service from the Harpenden store extremely helpful and very personable also great delivery guys in Bernard & Mendez who were very professional

23 de octubre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good morning Philip Meggitt,

We appreciate you sharing your experience with our Harpenden store. We're happy to hear that you found our team helpful and personable, and that the delivery was professional.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Nancy was very kind and helpful

Nancy was very kind and helpful. I’m grateful to her for spending time with me and ordering my new sofas.

20 de octubre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good afternoon Christine,

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your kind words, and we are grateful for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Outstanding service.

Lovely shop, beautifully laid out displays.
But most of all excellent customer service, all the staff are friendly and knowledgeable. Especially Ruby who dealt with our order and then we received a follow up email from the manager Nancy.
What a lovely addition to Harpenden High Street.

4 de octubre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good afternoon Michelle Reynolds,

We're happy you enjoyed our shop and displays. It's great to hear that our team's service impressed you and that the follow-up was helpful. We appreciate you highlighting our contribution to the High Street. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Wonderful service from both Charlotte…

Wonderful service from both Charlotte and Nancy. Informative, helpful, warm and friendly. A great experience, thank you both!

10 de octubre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good afternoon Customer,

We're happy to hear that you had such a positive and informative experience. We truly appreciate your kind words and thank you for your great feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

10/10 experience!

The staff are absolutely excellent at this store! They were all so helpful and kind. Nancy was especially helpful and made our decoration project so much more amazing! Already looking forward to our next trip!

4 de octubre de 2025
Opinión espontánea
Logotipo de The Cotswold Company - Harpenden

Respuesta de The Cotswold Company - Harpenden

Good afternoon Joe,

We're so happy the team was helpful and kind! It's great to hear that their assistance enhanced your decoration project. We appreciate your kind words and look forward to your next visit!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valorada con 5 estrellas sobre 5

Lovely homely shop with attentive & knowledgeable staff

From the moment we walked into the shop in Harpenden this past weekend, there was a lovely sense of calm and tranquility. Although we didn’t buy anything, I had to write a review on how attentive staff members were and how helpful. The lady we spoke to was very knowledgeable and didn’t make us feel pressured to buy, as I have experienced in other shops. Once we start renovating our kitchen I will be sure to come back, as there was a stunning larder which would look perfect!

4 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Ordering on the website was a challenge…

Ordering on the website was a challenge due to tech issues. Went into store to order. Very surreal experience, I spent a lot on three cupboards but didn’t get a good customer experience, had to beg for free delivery (that’s after agreeing to pay for assembly service). The units are quality and the delivery team worked for hours to ensure they were assembled correctly. Really happy with the investment and the results

8 de septiembre de 2025

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