Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... Ver más
Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recomm... Ver más
La empresa ha respondido
Great service order no. 6870333 Driver Ryan Aslon Friendly, efficient and tidy. Shopping experience from beginning to end was very good.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito por la empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Información de contacto
Station Parade 49, HG1 1TT, Harrogate, England, Reino Unido
- 01423 226467
4,8
Excelente
80 opiniones
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Excellent service and quality !!
Excellent service and quality !!
Really pleased with the furniture and the customer service..
6 de marzo de 2026
Excellent staff
Excellent staff, knowledgeable and attentive. Much improved showroom layout.
7 de marzo de 2026
Opinión espontánea
Really helpful staff very patient
Really helpful staff very patient! Explained everything in great detail very positive experience!
6 de marzo de 2026
Opinión espontánea
Manager was very knowledgeable about…
Manager was very knowledgeable about the item an very attentive service.
2 de marzo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Staff in store absolutely fantastic- a…
Staff in store absolutely fantastic- a very pleasant experience. Delivered on time by polite and professional gentlemen. We are however, missing a pair of dining chairs and a small table that was added to the original order, has not been assembled. The delivery guys said they hadn’t been paid to assemble the small table. The delivery company were unable to tell me when my order would be completed.
21 de febrero de 2026
Opinión espontánea
Respuesta de The Cotswold Company - Harrogate
Good morning Tim,
I’m glad to hear that you had a pleasant experience in our showroom and that the delivery team were polite and professional.
I can see that our Logistics team have already been in touch to investigate the missing dining chairs and the small table, and they are working to resolve this as quickly as possible.
Regarding the assembly, I am very sorry that it was not mentioned to you at the point of purchase that one of the items from your order is unable to be assembled. While this information is stated on our website, it should absolutely have been highlighted to you in the store. This has been raised with the Showroom Manager so we can prevent this from happening for future customers.
Thank you again for your patience, and we will ensure your order is completed as soon as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Pleasant staff & the delivery men were…
Pleasant staff & the delivery men were very helpful
1 de diciembre de 2025
lovely store with helpful staff
The store is really bright and welcoming. We were really impressed by the quality and range of items. Once we found what we wanted, Abi was really helpful - she demonstrated the extending table, made sure we were aware of all colour options, showed us matching items in the same range, and talked us through the order process really clearly. We can’t wait for it to be delivered!
15 de febrero de 2026
Opinión espontánea
Respuesta de The Cotswold Company - Harrogate
Good afternoon K H,
We're happy you found our store welcoming and were impressed with our items. It's great to hear that our team member was helpful in demonstrating the table and explaining the order process. We appreciate your feedback and hope you enjoy your purchase!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff were friendly and helpful
Staff were friendly and helpful. Even though we shop on the website a lot, it was nice to have personal service.
10 de febrero de 2026
Opinión espontánea
Friendly knowledable staff
Friendly knowledable staff, good selection of home accessories and furniture
8 de febrero de 2026
Opinión espontánea
The staff was engaging and very…
The staff was engaging and very helpful.
They made the experience enjoyable and fun, while ensuring that we were fully aware of all the options to choose from.
22 de enero de 2026
Opinión espontánea
Great service
Staff were very helpful with our query. Very friendly and polite
25 de enero de 2026
Opinión espontánea
Great product knowledge and service
Great product knowledge with friendly, helpful and patient customer service. Impressed as always.
18 de enero de 2026
Opinión espontánea
Sales were good
Sales were good, polite, informative and honest.
14 de enero de 2026
Opinión espontánea
Helpful and excellent customer service
Liam responded promptly to my enquiry and took great care to ensure the delivery to our location was possible. Wouldn’t hesitate to order directly from store in future.
3 de diciembre de 2025
Opinión espontánea
Respuesta de The Cotswold Company - Harrogate
Good afternoon Mrs C,
We're happy to hear that the enquiry and delivery process met your expectations. We appreciate your positive feedback and look forward to assisting you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good service
10 de diciembre de 2025
Opinión espontánea
Wasn’t happy with the delivery
Wasn’t happy with the delivery. Was expecting the furniture to be unpacked and taken away. With a bad back found this very difficult.
4 de diciembre de 2025
Respuesta de The Cotswold Company - Harrogate
Good afternoon E Scott,
Thank you for sharing your experience.
I’m sorry to hear the delivery didn’t meet your expectations. A one-person delivery was raised at the point of purchase, and regrettably, this service doesn’t offer room-of-choice delivery or unpacking.
I apologise that this wasn’t explained to you at the time of ordering. I appreciate your feedback, and I’m sorry again for the difficulty caused. Thank you for bringing this to our attention, and this has been raised internally.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We visited the showroom and after…
We visited the showroom and after letting us have a good look around Liam your salesman came to offer advice.
He showed us the type of wood and designs we could have in that range and prices.
Nearly 100 percent sure we went home to check measurements. Then rang with our order.
We were kept updated with delivery details. The delivery men were very helpful and unpacked, assembled and left everything set up and in place.
They took away all the packaging.
We have purchased Cotswold bedroom furniture a few years ago and now have a lovely dining room too.
100 percent recommend
28 de noviembre de 2025
Respuesta de The Cotswold Company - Harrogate
Good afternoon Carol Underwood,
We're happy to hear that you enjoyed your showroom visit and the assistance provided. It's great to know the delivery and setup were helpful. Thank you for recommending us and for your continued patronage!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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