Coyoti ski and snowboard Opiniones 

273
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service - I was a bit worried that the answerphone mentioned November opening hours - had Coyoti gone under in the pandemic ? No ! A reassuring phone call let me know my parcel was... Ver más

Valorada con 5 estrellas sobre 5

Can't recommend Simon and his team at Coyoti highly enough. My wife and I booked in for ski boot fitting and custom footbeds and were really impressed by the knowledgeable and professional service we... Ver más

Valorada con 5 estrellas sobre 5

Just purchased a Tahe Breeze Paddle. I'd search a number of outlets and Coyoti was the most attractively priced. However, free p&p only extended to mainland UK so this offset my saving and I had... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Very good customer service and prices. When I paid for my item to be delivered next day and it arrived a few days later; I queried this and was immediately given a delivery refund. Item was exactly wh... Ver más

Información sobre la empresa

  1. Tienda de deportes de invierno
  2. también en la categoría
  3. Tienda de esquís
  4. Tienda de ropa de invierno
  5. Tienda de snowboard
  6. Tienda de vestimenta deportiva

Información proporcionada por diversas fuentes externas

We have established a reputation for outstanding customer service, a premium ski and snowboard boot fitting service and an excellent in store ski and snowboarding tuning and repairs work shop. Our aim has always been to provide our customers with the very best products, product knowledge and customer service, we have an extensive range of ski and snowboarding equipment something for all budgets, packed with exceptional features to maximise your ability. You can be assured we cover every base when it comes to your ski and snowboard needs.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(273)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Tahe Breeze Paddle

Just purchased a Tahe Breeze Paddle.
I'd search a number of outlets and Coyoti was the most attractively priced.
However, free p&p only extended to mainland UK so this offset my saving and I had additional postage costs from Northern Ireland delivery. That said, it was still cheaper than elsewhere.
I placed the order at night. It was dispatched the following morning and I received it within 48hrs.
All in all, a very slick operation. Something, I'm finding to be a rarity when buying SUP equipment online.

7 de agosto de 2022
Logotipo de Coyoti ski and snowboard

Respuesta de Coyoti ski and snowboard

Thank you Malcolm for your very kind words, they are very much appreciated. Regards The Coyoti Team

Valorada con 5 estrellas sobre 5

Great experience

Great customer service! I ordered a backpack that I needed by the end of the week. I contacted them to confirm if I was going to receive it on time and they reply very quickly. My backpack was with me the following day.
I’ll definitely be buying again.
Thank you!

27 de junio de 2022
Logotipo de Coyoti ski and snowboard

Respuesta de Coyoti ski and snowboard

Thank you very much we are glad your item arrived quickly and to your liking.

Valorada con 2 estrellas sobre 5

Unfortunately the item I ordered was…

Unfortunately the item I ordered was never delivered.
I waited for 2 weeks to receive nothing.
The staff did try their best (Kirsty) to chase the missing item.
Unfortunately they were let down by the usual Hermes, they might have changed their name but they haven't changed their poor service.
A refund was given and received quickly.
Thank you Kirsty but don't use Hermes

26 de junio de 2022
Logotipo de Coyoti ski and snowboard

Respuesta de Coyoti ski and snowboard

We are very sorry you’ve had a problem with your recent purchase from Coyoti, as you point out in your comments our team tried our best to solve your issue your item going missing, and as soon as it was obvious to us that Evir had lost your item we issued a full refund.

We do believe your review would be better served on Evir’s page and is more a reflection on them than us?

Valorada con 5 estrellas sobre 5

Friendly and knowledgeable

Staff are friendly and knowledgeable. Skis were serviced professionally and in a timely fashion and we would not hesitate to use Coyoti again. They are our go to ski shop!

23 de abril de 2022
Valorada con 2 estrellas sobre 5

Had two pairs of skis serviced

Had two pairs of skis serviced; both had residual superficial groves remaining. Not had this previously in 30 years of having skis serviced at a variety of locations (including at Coyoti).

21 de abril de 2022
Logotipo de Coyoti ski and snowboard

Respuesta de Coyoti ski and snowboard

We are sorry you feel our service was not satisfactory.

We discussed this issue when you collected your ski, to fix the "superficial groves"

We could either have repaired them: this would have involved cutting into the skis making the groves larger and deeper so that the ptex we use to repair bases would be substantial enough to bond to your skis. If only a small amount is used it will not stay in place and is never a strong as the original material used.

Alternatively, we could have removed a significant amount of the skis base, taking the hole base down to the lowest point of the groves, that way the groves would have disappeared.

Our technicians felt both options would have taken a considerable amount of “live” out of the skis for something purely cosmetic "superficial" and felt this was not something they would wont done to their own skis so wouldn’t do to our customers.

Valorada con 3 estrellas sobre 5

Pros and cons

All staff lovely, helpful and informative when buying boots, and quick turn around with remounting my bindings in time for my trip. Pretty pricey all round however (both boots and binding refitting) and din setting believed to be incorrectly set which contributed to a major fracture when falling in day 1 of my trip as my skis did not come off as necessary.

12 de abril de 2022
Logotipo de Coyoti ski and snowboard

Respuesta de Coyoti ski and snowboard

Dear Mia, we are very sorry to hear about your accident.

It was discussed that due to the age of your skis, 20 years plus it was our oppinion you would be better off hiring.

According to our records you class your self as an Intermediate skier, who prefers a variety of speeds, skis on varied terrain, including more difficult trails therefore the decision to us them was always in your hands.

About the price, this was expalined before any work was carred out and that due to their age they had to be looked at by a senior technician hens they couldn't be done while you waitted.

Valorada con 5 estrellas sobre 5

Belter Service

Excellent Service, Excellent stock (had an item that could not find anywhere else in the UK), and ridiculously fast delivery. Excellent all round. Love shopping independent, they genuinely care about your order and customer care. Belters!

23 de marzo de 2022

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