Customer service was superb! Dealt with Giselle from start to finish due to a minor issue. Everything was resolved so promptly & communication was great.
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Consulta las opiniones de los clientes
I experienced completely inept customer service after ordering online in the UK. My order was stopped at customs for unpaid import fees. Cutler and Gross told me they would handle it, but then went ra... Ver más
You can always tell a brand that cares about its customers (we have 3 C&G glasses) when they turn a poor customer experience into a great experience. They re-polished both my glasses that had white ru... Ver más
La empresa ha respondido
I am a big fan of Cutler & Gross not because of the extensive style and design but the people working there especially at the Knightsbridge store. The staffs were amazingly attentive, courteou... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Cutler and Gross is a British luxury eyewear brand founded by Graham Cutler and Tony Gross in 1969.
Información de contacto
Knightsbridge 16, SW1X, London, Reino Unido
- www.cutlerandgross.com
4,5
Excelente
65 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 75% de las opiniones negativas
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Non-existence customer service
The arm on my very expensive frames broke off so I dropped in to their Knightsbridge store to drop them off for repairs. I was told I couldn't enter unless I had an appointment. I had spent an hour on public transport getting there! I've tried several times to 'phone them for an appointment but it goes straight to voicemail. I have emailed them - no response. Avoid this store. Absolutely no customer service.
29 de marzo de 2022
Opinión espontánea
Respuesta de Cutler and Gross
Hello Helen,
We are very sorry your experience at our Knightsbridge store did not meet expectations. Our stores were by appointment only to limit the number of customers in the store due to the small space. However, I can confirm our stores are no longer by appointment only unless you need an eye examination.
If you are in need for any repairs or assistance booking in an appointment with any of our stores, please email askmeonlinehelp@cutlerandgross.com
We hope you have a lovely day,
Cutler and Gross Customer Care
Ordered and paid 3 weeks later they…
Ordered and paid 3 weeks later they said ohhh we couldn’t get in touch we have cancelled your order absolute lies will never use again
26 de abril de 2021
Opinión espontánea
Respuesta de Cutler and Gross
Hello Martyn,
We are so sorry to hear that your experience at Cutler & Gross hasn’t lived up to expectation. Occasionally, our emails can be sent into your spam/junk e-mail.
However, if you require any assistance in the future, please e-mail us on askmeonlinehelp@cutlerandgross.com
We hope you have a lovely day,
Cutler and Gross Customer Care
Poor experience
I spent almost £300 on a pair of frames which I then returned. Over 10 days later I had to chase them up for confirmation of receipt. The customer service was unable to account for it even though Royal Mail confirmed it had been signed for over a week prior.an email confirming it had been received was all I was expecting. I never received it.PayPal eventually notified me that a refund had been processed. The company never got in contact. For a “luxury” brand, this is disappointing.I also had to pay for return postage. I was surprised by this as high end brands often cover this. I will not be purchasing anything from them ever again.
14 de enero de 2021
Opinión espontánea
Respuesta de Cutler and Gross
Hello Gabbon,
Thank you for your feedback. We’re sorry to hear your experience at Cutler and Gross was less than perfect. Unfortunately, we currently don’t offer paid return labels. However, if you are in need of assistance in the future, please e-mail us on askmeonlinehelp@cutlerandgross.com
Do let us know if we can be of further assistance,
Cutler and Gross Customer Care
Their customer service is non-existent
Their customer service is non-existent. I was in contact with their staff for months (close to a year) over a poorly made pair of sunglasses. They refused to offer repairs for the lenses.
EDIT : They offered to tighten the sunglasses but requested for payment to fix the lenses.
Unethical, lacking in quality and for that price point there are several other companies worth purchasing from.
1 de octubre de 2019
Opinión espontánea
Respuesta de Cutler and Gross
Hello Samantha,
We are so sorry to hear you have been disappointed with our service and we really appreciate you taking the time to give us this feedback. If you require further assistance with your frame and lenses, please e-mail us on askmeonlinehelp@cutlerandgross.com
We hope you have a lovely day,
Cutler and Gross Customer Care
Poor quality and horrible customer service from Cutler and Gross.
Purchased a pair of Cutler and Gross sunglasses that was poorly made. I requested for repairs and they initially offered to have it repaired free of charge and then stopped responding. I have email records of this.
They then refused repairs and told me to contact the online retailer fully aware online retailers can't repair faulty sunglasses.
Extremely poor customer service. The company is poorly run as even their CEO didn't get back to me despite numerous emails.
If you're looking for high quality sunglasses or eyewear, look elsewhere. This company is unethical and won't stand behind their products. I've spoke to several of their customer service reps and I wouldn't recommend purchasing any of the products.
8 de julio de 2019
Opinión espontánea
Respuesta de Cutler and Gross
Hello Samantha,
We are so sorry to hear you have been disappointed with our service and that your purchase hasn’t lived up to the high standards of quality we expect.
If you require any future assistance, please e-mail us on askmeonlinehelp@cutlerandgross.com and our customer service team will assist with any frame repairs/queries.
We hope you have a lovely day,
Cutler and Gross Customer Care
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