Thank you for taking the time to leave a review.
We’re pleased you found our pricing competitive, but we’re sorry to hear about your experience ordering from Spain. As a UK-based retailer, orders shipped outside the UK may be subject to additional charges such as customs duties, import taxes, and currency conversion fees. These charges are set by local authorities and payment providers and are not controlled by us.
We do make this information available on our delivery page, at checkout, and within our terms and conditions so customers can make an informed decision before purchasing. Unfortunately, customs charges vary by country and product type, so we’re unable to calculate or collect these costs in advance.
We appreciate your feedback and understand that international charges can make an order less economical depending on location. Thank you again for sharing your experience.