Very unorganised check-in
Overal holiday experience in Malta was good, however with the hotel we have encountered a few issues:
Check-in to the hotel was a disaster as we have been given room which already been occupied, than given another room that was not what we payed for instead. We have been offered another room next day, which we accepted but had to pack things up in a morning and leave the luggages in luggage compartment for half a day to be able to get to the other room at 3pm.
Entertainment in the evening was good,
But was surprised that hotel had no pool table, just 1 table tennis at the pool side which we never got chance to use.
Kids club - wanted to use it in the hottest day so kids are not outside in 40 degrees, but been told it is closed specifficaly on that day, even though we did not needed anyones help looking after children, we were not let in to the play room. Also, the play room was in the separate pool building and in the dungeon that had a very dusty and wet smell.
Staff was behaving well, everyone with manners and room was cleaned well daily by room boy SADO. Only downside with room cleaning was that it was cleaned in a day instead of a morning so every time after lunch we could not get into our room as it was being cleaned, however, once the room boy saw us waiting, he made sure he does his job quickly so we can go in.
Pool area was crammed daily, understandable as we stayed mid summer, however we did expected pool to be bigger than it actually was.
Spa side of the hotel was really expensive so not been able to use it, however there was a steam room and sauna where indoors pool is and was free to use. However, we have had challenge to find that indoors pool as there were no directions given where and how to find it other than its on 0 level and no clear signs showing directions on the walls.
Food was great options to choose from in some days, not so good in another days, but food itself was good.
Bare in mind, All-Inclusive package does not include all inclusive ice cream, which was a shock to us. Prepare to pay €4 for one ice cream during the day at the pool
Overall experience of the hotell 3 stars.
17 de julio de 2025
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