Damaged parts and no way to contact anybody...
Deep down, I still wish this company would actually make this right and thats why I think I waited so long...
I purchased a bed frame from DecorFlows on January 10th 2018. They charged my credit card for the amount of $1367.99. The product was delivered 2 MONTHS later on April 7th, with no communication on exactly when it would arrive. The best part? When it did arrive, it was DAMAGED.
One of the legs was cut incorrectly and did not fit within the bed frame, making the bed frame useless. I immediately emailed the company with photos of the incorrect leg on April 7th. I believe that mistakes happen and given the chance, people will make it right. I WAS WRONG.
After calling, leaving messages, and checking back they finally emailed back one month later on July 3rd, with "Thank you for the notification. We reached to our supplier several weeks and our records show that a part had been shipped out. We're following up with our supplier and we'll update you shortly."
After not hearing back, I followed up AGAIN and received on August 3rd the same generic response. I called NO RESPONSE. I've emailed again, NO RESPONSE. THIS PLACE IS A SCAM.
My regret is trying to resolve it directly with the vendor versus just contesting the charge on my credit card right away. Now, my window to do so has closed, and I've paid $1367.99 for a bed frame that does not stand.
WE'RE ARE SLEEPING ON THE FLOOR.
I would of been happy with a replacement leg, or a discount to have a carpenter fix the issue, but I feel ignored and ripped off.