Denby Campervans Ltd Opiniones 

88
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have a second hand Bilbo conversion VW campervan which we now take to Denby Campervans for any part replacements, repairs or modifications we need. The team are always friendly, helpful and knowled... Ver más

Valorada con 5 estrellas sobre 5

Superb company to deal with. We have owned our beautiful van for 3 years now, having ordered him through and had him fitted out by Denby. The whole purchasing experience was smooth and the aft... Ver más

Valorada con 5 estrellas sobre 5

Absolutely brilliant. A lovely team who worked with us to give us what we wanted. Kept us fully updated with photos and updates. Van was completed and ready quickly and the advice and demonstration o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic company to deal with both customer and technical support are excellent. Special mention to Tim and Lloyd - lovely people, nothing too much trouble and Jade and Leanne for their friendly, pro... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de vehículos de motor
  2. Agencia de alquiler de vehículos recreativos

Escrito por la empresa

Denby Campervans have been specialising in luxury Volkswagen Transporter Conversions for 15 years, and working in the Industry for 35 years. As a Newly Employee Owned Company we pride ourselves in our team of dedicated, professional staff who are as invested as you in completing your Bespoke Dream Campervan to the highest possible standard. We always have a huge range of Ready to Drive Away and Ready to Bespoke Build Vehicles on Site as one of the largest UK producers of quality Campervans. We are also always able to source the perfect base vehicle, if you are looking for something a bit different. With our unique and innovative designs, Our Campervans are so versatile, they get used as everyday vehicles, for family holidays and even as live in vans. We’re here to make your dreams a reality. #Destination Freedom


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(88)

15 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Huge list of problems with Denby.

Amended review since I was threatened with losing my warranty. This review is an accurate description of my experience which cannot be argued against. There is no point having reviews if you only want good ones. People can see many good reviews as well as not so good, and can come to their own conclusions.
Substantial list of problems with Denby from day 1.
Ruined my excitement at getting a van after years of graft and saving. Totally fed up.
Poor quality workmanship meant van returning twice for 2 weeks each time. Most issues rectified BUT the vehicle should never have been handed over with this list of faults. No quality control on show. Here’s what I found;
-Pop top (new) fitted with holes in it. New one fitted.
-Reversing camera broken during conversion. Fixed.
-Leisure battery set up wrong. Fixed.
-Satnav not working. New sd card provided.
-Door and window seals badly fitted. Not fixed.
-instruction booklets not fit for purpose for newby.
-Water level indicator a mystery.
-Fridge levels erratic.
-Creaking from pop top frame. Fixed by myself. To be fair, I never mentioned this to Denby.
-Ripped flooring glued down with excess around the repair. Minor issue, I know.
-Awning not fitted correctly. Fixed by myself.
-Mechanical issues with base vehicle. Not Denby’s fault and they had work done by 3 garages (?) to correct issues.
Office staff are there to help but seem to be let down by fitters. Made me feel like I’m actually the problem after taking my £48k.

16 de mayo de 2025
Opinión espontánea
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Respuesta de Denby Campervans Ltd

We are genuinely sorry to hear that you feel this way.

At Denby, we take great pride in our workmanship, customer service, and the trust our clients place in us. However, we feel it’s necessary to respond, as your comments are not only disappointing but also present a misleading and unfair representation of events.
Throughout your ownership experience, our team has gone above and beyond to address every concern raised.
Thorough inspection and rectification of any issues highlighted.
Replacement of parts, even when outside typical warranty allowances as not faulty.
Detailed explanations and walkthroughs to ensure full understanding of the van’s systems.
We acknowledge that no manufacturing or conversion process is entirely without fault, but to suggest that we have lied or intentionally delivered substandard work is simply not true. We find those accusations deeply concerning.
We are still willing to work towards a resolution, but that must be based on factual communication and mutual respect.

If you would like to discuss this further in a constructive way, please contact us directly.


Sincerely,
Denby Campervans

Valorada con 5 estrellas sobre 5

U Shape Design

We have recently gone through the process of purchasing a van and having it converted with Denby, our request wasn’t straightforward as we wanted a different layout to the rock and roll design. Leanne was so helpful from helping us find our van and carrying out the design we wanted, she never said no to anything we asked. Can’t recommend Denby and the team enough, so friendly and helpful.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you so much.

Thank you so much to Lloyd, Jim and all the team at Denby Campervans for the wonderful, kind, efficient and friendly service. Ruth Littlewood

15 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had an excellent service from Denby

We had an excellent service from Denby. We were kept up to date with our campervan purchase every step of the way, with Leanne being ever so helpful with all our requests and questions. The quality and standard of the finished article is superb, and the handover was detailed and done in a non confusing way. Definitely use this company again in the future, and highly recommend them to others

4 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rectified a curtain problem for me.

I had some caravan curtains made with tie backs unfortunately they came with the press studs facing the wrong way I asked if they could rectify this problem for me and they did very pleased thank you Denby Campervans.

24 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This our first purchase of a camper…

This our first purchase of a camper van, and we were so pleased with the effort and attention which we received for Jim and the staff, Lloyd showed us around when we went to collect it and we feel very confident using this, the whole experience was a pleasure from start to finish we were not rushed but left to make up our own mind and choose what we wanted nothing was too much trouble for anybody Highly recommend this company you will be surprised by the effort and attention to detail

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Having purchased our fantastic…

Having purchased our fantastic campervan from Denby some 5 weeks ago, and en-route to a weekend away, we decided to purchase a pop top mattress and returned to see Johnathan and the team.
I came away with the Vango poptop 5cm self inflating matress.
It fits perfectly into our VW campervan and is so easy to self inflate, (no pump required) as you just open one valve to let the natural air in, and then open the main valve to deflate and store perfectly in the pop top roof when down.
I was amazed at how comfortable it was compared to the many I've had over the years and cannot recommend enough.
Thanks yet again to you Johnathan and the whole Denby family team...........absolutely top draw service as always.

17 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

THE place for campervans

Personal and passionate about camper vans. A lot of care and love went into the creation of our vans - you can tell when you visit how proud they are of their work. As for maintenance and support - there is a reason that I choose to do a 2 and a half hour round trip to get my van tweaked - wouldn’t take it anywhere else. Exceptionally friendly, polite and knowledgeable staff. Very highly recommended.

12 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have just picked up our Campervan…

We have just picked up our Campervan from Denby and we could not be more pleased from start to finish finding Dendy choosing our van and the interior the service has been excellant thank you Robyn , Leanne, and everyone we are so happy and now spending a few weeks in Cornwall living the dream

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

Rang Denby spoke to Lloyd explained we had a problem with the rock and roll bed on a campervan we had bought privately. We took it to Denby and Lloyd fixed it with no charge. Thanks very much. Gary

11 de junio de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Gary, thank you for your review :) Denby

Valorada con 5 estrellas sobre 5

Denby Campervans excellent service

Bought a T6.1 from Denby Campervans fully converted for us in 2021. Whilst doing a months touring in Scotland this May an issue with the leisure battery charging rang Denby whilst in invernesses, Ryan booked us in to fit in with our return journey. This morning Craig had the van for 2 hours where a thorough inspection took place of the dial panels, leisure battery fuse boxes and control panel. Replacing the control panel with a up to date system all free of charge. This enabled us to carry on touring with little to no distress. We are very grateful to all the Staff concerned. Office Staff were also first class. Thank you

28 de mayo de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Alexander, thank you for yoour review, we are always here to help, all the best, Denby :)

Valorada con 5 estrellas sobre 5

Thank you!

Thank you to Lloyd and the wonderful team for fixing the problems with our van- at no charge too! They couldn’t have been more helpful; we definitely recommend them if you are thinking of buying a VW . 🚐

11 de mayo de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Julie, thank you for your wonderful review! Denby :)

Valorada con 5 estrellas sobre 5

Amazing company to deal with

It’s been absolute pleasure to deal with these guys. Great company and great people also great prices.

3 de mayo de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Vahid, thank you so much, Denby

Valorada con 5 estrellas sobre 5

First rate experience!

The team at Denby have always delivered for us. They supplied our van almost three year's ago now and as 'campervan virgins' held our hands through the whole buying and specifying experience brilliantly, really listening to what we wanted and needed for our particular requirements. They're always available on the phone to give advice (even when we called them in a panic a couple of times in the early days from various camp sites around France on our first trip!) Plus, on the few occasions we've been back with minor problems or to get small things tweaked or changed, they have always been first rate. I'd have no hesitation in reccommending them, and indeed have already done so to lots of people!

28 de abril de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Tim, thnak you so much! We are always a phone call away! Best, Denby

Valorada con 5 estrellas sobre 5

Bought our 72 plate vw transporter with…

Bought our 72 plate vw transporter with the Balmoral Deluxe conversion with the added extras as agreed fitted a week ago .we are really pleased with it and also the friendly and helpful service that we received. Already been to Cheltenham and around the peak district with more planned .Special thanks to Jim and Lloyd for all their help making our experience at Denby 5 stars .
Alan and Sue

12 de abril de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Alan and Sue, thank you so much for this review, enjoy your trips :)

Valorada con 5 estrellas sobre 5

Excellent service

We have been extremely pleased with the Denby campervan we bought 4 years ago. We have had a couple of minor operational queries over the years, all of which were rapidly and successfully answered by the friendly technical team. Recently, the fridge stopped working intermittently. The problem (a loose connection) was correctly diagnosed by email - I have just taken the van to Leek where they fixed it for no charge. Wonderful service.

18 de abril de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Rod, Thank you for your fab review we are always here to help!

Valorada con 5 estrellas sobre 5

Brilliant people

Bought a vw camper from these guys before Christmas and was very happy with the price information and service they provided . Went back yesterday to have a rain guard for my awning fitted expecting to pay at least £150 . They fitted it for free!! Absolutely brilliant , helpful and friendly people . Thank you so much, can’t ask for better service than that . 👍😀

27 de marzo de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Mark, that is no problem at all. Thank you for your kind review. Denby :)

Valorada con 5 estrellas sobre 5

We have a VW camper from Denby 7 yrs…

We have a VW camper from Denby 7 yrs ago, it got caught in a high wind and twisted the rear scissor bracket on the pop top roof, we contacted Denbyto see if they could repair it and they couldn't do enough for us we had brilliant service. Great People deal with, if your after a converted VW Camper we can highly recommend them.

7 de marzo de 2024
Opinión espontánea
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Respuesta de Denby Campervans Ltd

Hi Lesley, thank you so much for your review. we are always here to help :)

Valorada con 5 estrellas sobre 5

Collected my new campervan from Denby…

Collected my new campervan from Denby Campervans yesterday. From the outset the staff have been willing to share their vast knowledge of their product, they’ve been informative and provided a totally professional customer service experience, absolutely great to deal with, how refreshing👍Special thanks to Lloyd, the reason we purchased from you and Leanne who kept me regularly updated with progress. Thank you Team Denby👏👏

28 de febrero de 2024
Opinión espontánea
Logotipo de Denby Campervans Ltd

Respuesta de Denby Campervans Ltd

We are so grateful for your lovely review! Thank you for choosing us, we are always here to help!! Don't forget to update us with pictures! Best, Denby

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