Detailed Image Opiniones 10

First time customer WOW! If you’re not using this company you’re nuts!! The customer service is the best! I had the opportunity to work with Reese and she went beyond my best expectations! Thank you , Phil

At first I was hesitant to place an order because of the other reviews, but I took the risk since they offer a reasonable price. And it was delivered without any problem. So glad I took the risk, save a lot of money.

The worst part about this company is they use FedEx to ship - and I'm pretty sure they kicked the package from NY to my door at CA.

Ordered some car wash products and first package arrived with some empty bottles. Sent in a request on a Saturday night and Reece from DI responded Sunday morning and had a replacement out the same day.

Unfortunately package arrived like the first one with a leak and product stained box. I'm thankful though they made the effort to replace it.

Tried to talk to their customer support about a order that was supposed to come 2 weeks ago, made me wait a total of 3 weeks and then refused to send me the given item or compensate me for my time, just sent a refund and refused to respond.

Placed an order and they canceled it what a joke

My order was accurate and shipped the following day after I placed the order. They even went above and beyond to use tape to tape down the lids of the detergents that I ordered in order to prevent them from spilling. My items arrived neatly packed and NOT damaged!!

Don't buy.

You can't return no matter what.

There is really no such thing as returns SERIOUSLY.....not joking.....don't do it.

I received the Rupes Rotary Ultra Fine White Foam Pad - 5.25" from DetailedImage.com on 9/22/2023.

Shipping time and communication were fine but the product wasn't. The pad had a big crease running down the center on one side and the polishing side had multiple big dents in the foam. The packaging was in a detailed image clear baggie and not the mfg packaging. I don't recall bulk packaging being called out in the product description.

There is no way this was a mistake as the flaws were so apparent.

I have pics.

In my case if i'am going to purchase anything,it's going to be with people like in Detailed Image who care about the customer and their return business,they make sure all customer concerns are addressed promptly.

Every transaction I've had with DetailedImage has been fantastic! They always ship quickly, the items always arrive as promised and I always get a fair deal, I cannot recommend them highly enough.