Yes we did 👍🏽 purchase a sofa... thanks to Bal at the Birmingham branch ... highly recommended with his sales experience & lovely hospitality like we were on hoilday lol ... excellent product knowle... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The salesman Amjad was really amazing, listened to what I wanted & explained the item purchased & others sofas I was considering & in the end chose what I wanted with Amjads help. Also the manager L... Ver más
La empresa ha respondido
Unfortunately we forgot the name of the gentleman who helped us today. However he was very helpful with looking for the right sofa with our preference of colour, fabric feel and style of sofa. We walk... Ver más
La empresa ha respondido
Sandra at the Highgate, Birmingham branch was very thorough and courteous. She was patient while we made our decisions and explained the purchase procedure clearly. She did not pressurise us at any st... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
John Kempe Way, B12 0HU, Birmingham, Reino Unido
- 0333 999 9782
4,9
Excelente
5 mil opiniones
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Staff is very helpful.
3 de julio de 2026
Respuesta de DFS Furniture - Birmingham
Hello Shabina,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff dealling especially iram she is…
Staff dealling especially iram she is such a nice worker of dfs.
2 de julio de 2026
Respuesta de DFS Furniture - Birmingham
Hello Sumia,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The reception was lovely
The reception was lovely, the lady that attended to us was superb.
2 de julio de 2026
Respuesta de DFS Furniture - Birmingham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Summer with a sunny smile
Summer greeted us with a lovely smile when we arrived . She was knowledgeable about the products, the various fabrics and how to look after them. Summer made herself discreetly available without pressurising us into making any decisions and patiently answering any questions and queries.
Her demeanour is sunny, very pleasant and warm, which reflects her name! A first class service Summer.
A credit to your branch and DFS.
30 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello Pat,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Birmingham
Hello Paul,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The costumer service was amazing- the…
The costumer service was amazing- the girl that helped us was very patient and polite as well helpful, making the whole process nice and easy.
30 de junio de 2026
Respuesta de DFS Furniture - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Birmingham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I had an outstanding customer service…
I had an outstanding customer service experience thanks to the lovely lady who assisted me. She was warm, professional, patient, and genuinely caring throughout our interaction. She took the time to listen to my needs, answered all my questions clearly, and went above and beyond to make sure I was completely satisfied.
It’s rare to come across someone who is so dedicated to providing excellent service with such a positive attitude. She made the whole experience smooth, pleasant, and stress-free. Her kindness and professionalism truly stood out, and she is a real credit to the company.
Thank you for such exceptional service. I really appreciate the care and effort you put into helping me, and I hope your excellent work is recognised.
29 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Respuesta de DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service
Excellent service we felt we had time to decide and was given lots of advice and options. Lovely lady who was new who was brilliant helping us decide
27 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello Sharon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Delivery men fast and efficient done…
Delivery men fast and efficient done the job so quick we’ll happy would not hesitate to use again.
20 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Good Morning,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind Regards,
Jordan
DFS Central Customer Support
Jimmy did an amazing job looking my…
Jimmy did an amazing job looking my after us and ensuring we understood exactly what we were buying and that it was right for us. From greeting us into the store to the purchase it was a great service.
27 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jimmy.
Kind Regards,
Jordan
DFS Customer Support
Quick, helpful and great variety.
We attended the Birmingham branch. Sandra was extremely helpful and patient, especially as we had our 5 year old with us. We were only disappointed we couldn't come back to complete the purchase through Sandra. Summah and Anwar were great. We got to the store at 7.30pm and they were patient and helpful in completing the purchase for us. It was quick and easy and we're looking forward to having our 3rd DFS sofas in our home. The range and styles are varied and suited to a wide range of customers.
24 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sandra, Summah and Anwar met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Jimmy was great
Jimmy was great, super helpful and his advice was spot on. Made the experience so much easier and simple. Good conversation and very knowledgable.
25 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service in store
Great service in store, awaiting sofa delivery so will update after.
21 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Saira is amazing and was very helpful…
Saira is amazing and was very helpful would definitely recommend her she got me a fab deal!
24 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello Laura,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
I was very happy with my shopping with…
I was very happy with my shopping with you. Everything was perfect.
24 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly, knowledgeable and helpful
Friendly, knowledgeable and helpful staff without the sales pressure.
21 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The whole experience was easy from…
The whole experience was easy from start to finish. It did help that we knew what we wanted when we walked in, but it didn;t stop up from having one last reassuring look around, actively encouraged by our sales guide. After this the order process went smoothly, and whilst quoting an outline delivery period, said they would look to improve. Great experience all round.
21 de junio de 2026
Respuesta de DFS Furniture - Birmingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Respuesta de DFS Furniture - Birmingham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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