DFS Furniture - Brent Cross Opiniones 

3609
TrustScore: 5 sobre 5

4,8

Tilling Road, Brent Cross Shopping Park, NW2 1LS London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First time buyer from DFS and I must say what an excellent customer service I received from this lovely lady. The customer service advisor was extremely friendly and helpful above all she had great kn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store assistant (Jas) was very patient with me & took the time to answer all of my questions. She made sure I understood everything. Jas was thorough & well informed, also generally friendly. She... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The lady that helped show us round Shameela, was very lovely, knowledgable and helpful. We asked for a specific sized sofa and she was extremely attentive and friendly. We ended up purchasing a sofa,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Coming in with a sofa style in mind and then finding out it actually will not fit or look right in the room is disappointing BUT being in the knowledgeable hands of DFS sales person, Alona, soon broug... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, Reino Unido

  • 0333 999 9804

4,8

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,8

Todas las opiniones

(3609)

98.512 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Gary was very helpful

Gary was very helpful. Made the purchase very easy.

30 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

The store assistant (Jas) was very…

The store assistant (Jas) was very patient with me & took the time to answer all of my questions. She made sure I understood everything. Jas was thorough & well informed, also generally friendly. She made my store experience a great one.

13 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

The lovely lady who served my talked me…

The lovely lady who served my talked me through everything. Helped me with what I needed to know. Smiling away as we speak. You should be proud to have her in your team

12 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very happy with the customer service

I'd recommend DFS because of its excellent customer service and variety of products! We went to the DFS store in Brent Cross to buy a reclining chair, and a member of staff, Sophie, helped us a lot by explaining the entire process for placing the order, maintenance, guarantee, payment options, and delivery. Sophie was very attentive to our queries, patient and professional with us as we decided on the purchase. Buying this item is a significant investment for my family, and we appreciate that Sophie's customer service was on point, making the whole process more enjoyable and easy!

30 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Valorada con 1 estrellas sobre 5

Excellent service with Sibina thank you

Excellent service with Sibina . She was amazing . Very helpful.

8 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Good Morning,

Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.

Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.

Kind Regards,

Lorraine A
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

First time buyer from DFS and I must…

First time buyer from DFS and I must say what an excellent customer service I received from this lovely lady. The customer service advisor was extremely friendly and helpful above all she had great knowledge of the sofa I was purchasing and was willing to answer all questions and queries I had before making the purchase. All the other staff were friendly too and the store had a variety of ranges to choose from.just waiting for my new sofa to arrive soon

9 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service

Great service
Excellent quality

22 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Friendly and helpful staff

From start to finish, Gary made our sofa-buying experience easy and genuinely enjoyable. He listened carefully to what we needed—size, fabric durability with pets/kids, and a specific colour palette and then guided us through options without any pressure. He explained this in that was clear and honest, and he even mapped out how the sofa would fit in our room so we could visualise it properly.
Gary double-checked lead times, made sure the measurements would work with our doorway and suggested practical add-ons (stain protection and care tips) that actually made sense. Thanks to his patience and product knowledge, we felt completely confident in our choice and the sofa we picked is exactly right for our space

4 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Good Afternoon,

Thank you for taking the time to leave us a 5* review. We’re happy that Gary met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

The staff were so helpful in the Brent…

The staff were so helpful in the Brent Cross store We kind of knew the sofa’s we wanted .Once we decided our choice we felt no pressure selling but making sure we were well taken care of

5 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Shameela

The lady that helped show us round Shameela, was very lovely, knowledgable and helpful. We asked for a specific sized sofa and she was extremely attentive and friendly. We ended up purchasing a sofa, coffee table and a dining room table with chairs. She made our experience stress free and I would highly recommend coming here!

5 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service

Great service and very helpful Daniya

4 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Found the right round dining we were…

Found the right round dining we were looking for. Sales advisor Jess was very helpful

1 de julio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello Murji,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

good service

29 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Blessing from a kind, supportive lady lady

I had a very supportive day i needed something for my too son but couldn't afford expensive one so the sale lady sit with us and assisted us with what we could afford.i love dfs store as they care about their costumer needs.

29 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

We were listened to and never pressured

Coming in with a sofa style in mind and then finding out it actually will not fit or look right in the room is disappointing BUT being in the knowledgeable hands of DFS sales person, Alona, soon brought back the smiles. She took time to understand the space and usage of what was needed and recommended a brilliant sofa set that looked great, ticked the boxes and all within budget. We never felt rushed or pressured, but fully felt heard and looked after. Thank you DFS!

28 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

The young lady who took care of me and…

The young lady who took care of me and my wife and showed us around exceptional service

27 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Brent Cross Branch

Went Brent Cross Branch, spoke to Jazz and Priya, their customer service was excellent, they were both professional , polite and friendly .

23 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Found my sofas!

28 de junio de 2026
Logotipo de DFS Furniture - Brent Cross

Respuesta de DFS Furniture - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

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