DFS Furniture - Brentford Opiniones 

2858
TrustScore: 5 sobre 5

4,8

971 Great West Road, TW8 9DN Brentford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Ver más

Valorada con 5 estrellas sobre 5

Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • 971 Great West Road, TW8 9DN, Brentford, Reino Unido

  • 0333 999 9827

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2858)

101.274 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I would I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everythin

I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything clearly, answered all our questions, and never made us feel pressured.

Her excellent customer service, knowledge, and friendly attitude gave us the confidence to choose and buy our bed. She made the whole experience easy and enjoyable.

Laila is a real credit to the DFS Brentford team. Thank you again for all your help—I would highly recommend anyone visiting the store to ask for her.

28 de julio de 2026
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Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent customer service

5 de agosto de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful sales girl

Very helpful sales girl
Gave all options, sizes and colours available very polite and very efficient

4 de agosto de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Valorada con 5 estrellas sobre 5

Highly recommend DFS Brentford

Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drink, under no pressure. Last weekend I went with my husband and bought the sofa. We had more valuable assistance re delivery/dimension details from Johan and a young lady who took our details etc (apologies, I can't remember her name). Overall fantastic service and have to say, these 3 people know their stuff. Highly recommend 👌

1 de agosto de 2026
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Respuesta de DFS Furniture - Brentford

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

simple process and knowledgable sales…

simple process and knowledgable sales person

1 de agosto de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Really helpful assistant

Really helpful assistant, friendly and didn’t hurry us at all.
Good coffee!,

1 de agosto de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Approach to serve, open and honest advice, no pressure tactics.

Izzy was prompt in attending to us on arrival.
She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects of the products was frank, competent and most welcome. She made us feel at ease and under no pressure to come to our decision. Excellent.
Johannes in verifying the details was efficient and thorough: a great team.

31 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

10/10 experience at DFS

10/10 experience at DFS and that's all thanks to Hardeep and Manager Yohan! Both very experienced, super welcoming and helped me find a perfect sofa after my hunt for years! Thanks again to both men.

31 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Good experience

Good experience, good service, value for money and variety of options

29 de julio de 2026
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Respuesta de DFS Furniture - Brentford

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The staff were extremely helpful

The staff were extremely helpful, no pressure to buy, easily found what I wanted.

25 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff were brilliant and helpful

Staff were brilliant and helpful, I asked lots of questions that they answered, very quick response on entering the store.

25 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Good Morning,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,

Jordan
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

So pleased with the experience we had…

So pleased with the experience we had today, the staff, particularly the manager were extremely helpful and listened to our requirements without making us feel pressured. I would recommend DFS to anyone

25 de julio de 2026
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Respuesta de DFS Furniture - Brentford

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Izzy and team were very helpful

Izzy and team were very helpful, patient and polite at all times. Thank you guys so much for your help.

24 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Izzy.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

We bought a sofa and a TV unit…

We bought a sofa and a TV unit yesterday from the Brentford store, and we had a fantastic experience. The staff were incredibly friendly, patient, and professional. They took the time to answer all of our questions and helped us choose the right furniture without making us feel rushed. Their advice and excellent customer service made the whole shopping experience enjoyable. We are very grateful for all their help and are looking forward to receiving our furniture. Thank you to the team for making our visit such a positive experience!

23 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Greeted by a very helpful Salesperson…

Greeted by a very helpful Salesperson who was relaxed and not at all pushy. He answered questions put to him thoughtfully and professionally and this resulted in a satisfactory sale.

23 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, very professional 👏

21 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Super helpful and patiently explained…

Super helpful and patiently explained everything! Made sure i had all the measurements and information I needed!

21 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Customer service was brilliant

Customer service was brilliant, we were helped by Harry who was very kind and knowledgeable in helping me and my partner find the perfect sofa

19 de julio de 2026
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Respuesta de DFS Furniture - Brentford

Hello Shaun,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Best staff very welcoming and friendly…

Best staff very welcoming and friendly and helpful and did help in making my mind

17 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great customer service from Sweeda at DFS Brentford

We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single question we had. We helped ourselves to delicious hot chocolate and now look forward to our new piece of furniture. We are also grateful to the manager for his kind assistance. Wishing Sweeda and colleagues at DFS Brentford all the best!

18 de julio de 2026
Logotipo de DFS Furniture - Brentford

Respuesta de DFS Furniture - Brentford

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

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