DFS Furniture - Bristol Opiniones 

5813
TrustScore: 5 sobre 5

4,9

Highwood Lane, Patchway, BS34 5TQ Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience at DFS. We went in several times to decide on what sofa we wanted. Every member of staff were very helpful, answers questions and also gave us space to look. David helped us through t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

we were left to have a look around when we required help the service was very good and very helpful All questions were answered and their knowledge of the furniture was spot on - excellent all round.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Highwood Lane, Patchway, BS34 5TQ, Bristol, Reino Unido

  • 0333 999 9775

4,9

Excelente

TrustScore: 5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(5813)

98.153 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service !

I popped in to try out a couple of sofas we had had seen online , the salesman was really helpful and took a picture of me on them so I could show my partner aha
Ended up buying a showroom sofa at a great price, he ran through everything really throughly for me and spoke to my partner on speakerphone to make sure we were both happy.
He was very knowledgeable and managed to get us a good deal on sofa care, a lovely guy we will definitely be asking for him again when we want to buy our second sofa!

7 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

We hate it when you walk in a showroom…

We hate it when you walk in a showroom and someone pounces-immediately. George told us he was nearby if we needed any help then when we were ready he provided all the answers to our questions

7 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great

Anna veryhelpfull great attention to detail about the sofa we bough went to every detail nothing was missed thankyou ,shortish hair hannah or anna

7 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

We went into the store a few times as…

We went into the store a few times as we liked two and we couldn’t decide. The staff were very informative on product and let us look around on our own.
We purchases our furniture today and I am hoping it lives up to what it is like in the store

7 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The staff were helpful and we got the…

The staff were helpful and we got the sofa we wanted

6 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

The experience of buying a new sofa …

The experience of buying a new sofa was made easier with the excellent customer service I received.
The staff were extremely friendly, helpful and answered all questions knowledgeably.
They listened and reassured my concerns around delivery.

6 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

The manager Tom and the sales person…

The manager Tom and the sales person called John I cannot thank enough they were so kind helpful and friendly I experienced excellent customer service. A big thank you to them both.

5 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello Ms Harper,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Looking to buy a new sofa and Tom was…

Looking to buy a new sofa and Tom was able to help. He was very friendly, polite and answered all the questions I had. Thank you Tom for making it such and easy experience. Would definitely recommend 😀

3 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

I was very pleased with the service i…

I was very pleased with the service i received from a guy called Mike, he spent time to look to what we wanted, and he helped us find it very impressed the with the whole sale, he answered all our questions .
nothing was to much trouble,

3 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Friendly service without being…

Friendly service without being pushy.Clear and concise information about different ranges of furniture.Clear and transparent about add on products available.Overall very good

2 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Lovely experience

Lovely experience. Polite and knowledgeable staff.

3 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very happy with our purchase of a recliner chair and sofa set!

John was very helpful when we picked out our recliner chair and sofa set. He went through all the different options of paying for the set and explained the delivery process clearly. We were very happy with our experience at DFS and look forward to receiving our new items for the living room 😊

22 de mayo de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hello,

Thank you for your kind review. We are so happy that you enjoyed your experience with John in store. We hope you love your furniture when it arrives in your home.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helpfull staff

The staff member that helped us was really helpful and nice. I’m not sure what his name was but was tall and blonde. He answered all the questions we had and explained everything we wanted to know.

2 de junio de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vabessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

We’ve ordered the Stellar sofa and…

We’ve ordered the Stellar sofa and Michael from the Bristol store was amazing at helping us to decide what we wanted.

26 de mayo de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 1 estrellas sobre 5

Not worth the hassle

From the moment we left the store after paying for our sofa and foot stall, we have been met with poor service. 18 weeks before the sofa arrived and only after chasing several times to be told each time it was ready to be delivered in a few days. When we finally received our delivery date for the next day we were told if were not in to collect it or wanted to reschedule it was £150 charge.
The sofa arrived, dirty, several loose staples causing a cut, a each cushion and body part of the sofa itself has snags in.
The foot stall arrived with no legs.
Once the repair man arrived he was unaware of the missing legs. Its has now been a month with still no legs, poor service on the phones each time with promise of call backs to which none have come. The last call has said the legs will arrive in store in 3 months time.

1 de junio de 2026
Opinión espontánea
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hi Sarah,

This is very disappointing and we apologise for any inconvenience caused.

Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very relaxed

Very relaxed, quick but not rushed
Sat on one of your sofas.
Excellent experience

31 de mayo de 2026
Logotipo de DFS Furniture - Bristol

Respuesta de DFS Furniture - Bristol

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

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