DFS Furniture - Cambridge Opiniones 

3530
TrustScore: 5 sobre 5

4,9

442 Newmarket Road, CB5 8JL Cambridge, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... Ver más

Valorada con 5 estrellas sobre 5

Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Gary the salesman in Cambridge was excellent, giving all the information we required. He showed us the unit we were interested in and let us try it out. Because I have limited mobility he explained... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3530)

97.414 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Missing carekit and insurance pack…

The goods arrived on time and we are very pleased with the quality and comfort. The three star review is for the following reason: Leather care package not delivered with sofas. Told it would be sent ASAP. Visited the shop to try to get one... None available. Tried calling twice and was put on hold.. Both calls cut out. So still trying to locate leather care kit. Also had to request the insurance inf pack that we did not receive.

3 de julio de 2026
Opinión espontánea
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Afternoon Margaret,

Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.

We are very sorry for the overall experience you have received with DFS and not receiving your care kit.

Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.

Kind Regards,

Lorraine A
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

We had a really great experience buying…

We had a really great experience buying our sofa with Tamer. We visited the store three times before finally deciding, and he was patient and helpful every single time. He let us try different sofas, answered all our questions, and never made us feel pressured.

When we finally made our purchase, he even stayed a little past closing time to help us complete everything, which we really appreciated.

Thanks, Tamer, for making such a big purchase feel easy. Highly recommend!

2 de julio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Gary was amazzing truly explained about…

Gary was amazzing truly explained about care of the sofa. We had coffee and left feeling like we were looked after and cared about our choice. Top marks Gary

29 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Shopping experience today

Store staff- Ali, was super helpful, knowledgeable and kind. I got what I wanted and was made aware of all the things that come with it and add ons. Set up of payment and completion of my order was quick and when I receive my order, I'll be sure to tell people I know of DFS and their great service.

29 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ali met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, not at all pushy

28 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Morning,

Amazing review, thanks for sharing!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Martin was so helpful and…

Martin was so helpful and professional…Thank you

20 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great customer experience

Gary was very easy to deal with, he listened to us and advised accordingly. Efficient, on the ball and explained everything. Thankyou

20 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gary.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service and wasn't rushed to…

Great service and wasn't rushed to choose or pressure to buy . Loved our sofa .

27 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 4 estrellas sobre 5

He was very helpful

20 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Good experience

Very helpful.
Took time to explain everything and honestly.
Seemed to understand completely what we needed and the price we wanted to pay.
We purchased a 2 & 3 seater recliner sofa.
There was no pressure just constructive chat.
Coffee was good as well.
Thank You

23 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Hello,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

After being in store yesterday we were…

After being in store yesterday we were recognised straight away and the service was quick and easy no time wasting great job 👏

21 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience

I went in for a different sofa but was recommended this one and LOVE it. Thanks 😊

13 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent customer service in buying two Trek Express recliner chairs.

We found Shubo extremely helpful in giving information on various recliner sofas and eventually we bought two single recliner Trek Express sofas.
Thorough explanation given on care of sofas.
We felt safe; not pressurised and in good hands whilst receiving very good service.

17 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Gary was super helpful and informative

Gary was super helpful and informative, really made the experience for our first couch

10 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Hello,

Thank you for sharing your lovely review with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Shopping for sofas

On arrival, the atmosphere was very relaxed, the salesperson was extremely helpful, knowledgeable and informative. I was given clear answers to all of my questions, technical and financial. I was also given additional information that was really helpful, I had all the time that I needed to look around and at no time did I experience any pressure selling. I have previously bought sofas and chairs from DFS Cambridgethat have performed well for the last 14 years, which is why I am purchasing another sofa from them.

16 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

I found my shopping experience…

I found my shopping experience outstanding, from start to finish. The gentleman that helped with our purchase was extremely helpful and professional. I honestly was very impressed.i not only found what I was looking for . It was also great value for money.

6 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Gary was very helpful

Gary was very helpful, very knowledgable about the sofa we wanted to buy and advised us the best options.
Would highly recommend.

15 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

The experience was amazing

The experience was amazing, the staffs were very helpful in helping in making our decision. Thanks for the brilliant customer service.

14 de junio de 2026
Logotipo de DFS Furniture - Cambridge

Respuesta de DFS Furniture - Cambridge

Good Morning,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind Regards,

Jordan
DFS Customer Support

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