From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... Ver más
La empresa ha respondido
Bethany approached us shortly after we went into the store asked if we needed any help she was friendly and very helpful knowledgeable without being pushy , she helped us eliminate from a good range o... Ver más
La empresa ha respondido
Great selection inshore. Very knowledgeable and friendly member of staff, Rebecca , helped with our choice of sofas. Took time to ensure we were entirely satisfied with colours, material and sizes. Ve... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Duke's Road, CA1 1JD, Carlisle, Reino Unido
- 0333 999 9813
4,9
Excelente
7 mil opiniones
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Customer service was excellent she…
Customer service was excellent she helped me all the time with no pressure
7 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Respuesta de DFS Furniture - Carlisle
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Polite, Welcoming and Professional experience.
Great selection of quality goods on offer. David our salesman was welcoming, polite, informative and handled our purchase with professionalism. A very pleasant experience all round.
5 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thanks for your lovely feedback, we’re glad to hear David met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The young girl Amelia was absolutely…
The young girl Amelia was absolutely fantastic talking through everything and was pleasant while being professional
5 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello Geraldine,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Rachel was fantastic from the moment we…
Rachel was fantastic from the moment we went into store... 10/10 service. Very helpful and would recommend thanks for all your help
5 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello Jamie,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Avoid this shop
Avoid this shop unless you are buying for a home you are in already. We were in the process of moving home and needed a sofa for the new house. With DFS’s ‘bespoke made to order’ service we decided it was best to order in advance of us getting the keys to the new house. The saleswomen assured us if the house was to fall through as long as we has a letter from the solicitor confirming it wasn’t our fault we could get a refund. Utter b******t. When the purchase of the house fell through DFS were uninterested. They just kept hounding my wife asking when they could deliver. They consistently went with the warehouse was getting a refurb so they needed the stock out nonsense. It transpires there was of course no warehouse refurb. Sounds like they pull that line on the regular unless they get their warehouse refurbed every 6 months. If it was up to me I would have told them to shove their deposit but they put fear into my wife that we could end up in court for breach of contract. Now we have a new unwanted sofa crammed into my wife’s elderly grandmothers spare room because we have no where else to store it. Thanks for the terrible service DFS Carlisle. My advice, buy your sofa from elsewhere.
15 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Carlisle
Good Morning Michael,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Friendly not over bearing.
4 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ellie was excellent from start to…
Ellie was excellent from start to finish in helping us decide on our sofas! Advise was top drawer and can’t recommend her enough! Thankyou very much
25 de julio de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
DFS made buying a sofa easy
DFS made buying a sofa easy. They stood back when I needed them to and allowed my to make choices in my own time. The member of staff then processing the purchase was extremely helpful and knowledgeable. Having had a previous bad experience with another company, DFS made buying a sofa a pleasure.
4 de julio de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Jacob at Carlisle DFS was very…
Jacob at Carlisle DFS was very knowledgeable, friendly and helpful
3 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
My experience was quick easy and super…
My experience was quick easy and super friendly
3 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service all staff…
Excellent customer service all staff very knowledgeable regarding items
2 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. We weren’t pressured into buying anything just left to browse until we were ready to talk and then all our questions were answered well
26 de julio de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Robyn the sales consultant was very…
Robyn the sales consultant was very profesdional, kind & very helpful on deciding on our purchase
2 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The salesman was very helpful and…
The salesman was very helpful and explained everything in great detail went threw all the different options of what I could get
2 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Rachel was brilliant
Rachel was brilliant, we came in and spoke to her last weekend and went back again this weekend 02/08/2026 and straight away went to find her.
She took the time and patience to go through everything with us.
2 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rachel.
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff was fantastic with the gentleman I was to purchase a new sofa
The staff was fantastic with the gentleman I was supporting to purchase a new sofa. Took the
24 de julio de 2026
Respuesta de DFS Furniture - Carlisle
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Overall good experience
Good selections and good staff, robyn was excellent. Has got a lot of collections
2 de agosto de 2026
Respuesta de DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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