Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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Consulta las opiniones de los clientes
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... Ver más
La empresa ha respondido
Good efficient and knowlegeable customer service from Gintare. We had researched the sofa bed we wanted before going into store so it was just a matter of trying it out and asking any further question... Ver más
La empresa ha respondido
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, Reino Unido
- 0333 999 9790
4,9
Excelente
2 mil opiniones
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Excellent in every way
Excellent in every way. The young lady, Gintare, in DFS Christchurch, who helped me with my purchase, was informative, kind, polite and patient, answering all questions fully and clearly, making the experience a pleasure. I will certainly revisit this store as and when I need furnishing for my home.
30 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service was outstanding
Customer service was outstanding. The right level of interaction and communication. Incredibly informative and knowledgeable about the products and patient with our indecision.
Our sales advisor, Gintare was excellent and we left feeling 100% satisfied with our purchases.
29 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent service by Abby
Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!!
She was very informative without being pushy and offered solutions to any queries we raised.
Just excellent, thank you Abby.
29 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Abby in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from Maxine at…
Great customer service from Maxine at Christchurch location very knowledgable about the product and fabric quality offered additional products care kit and insurance however not pushy
Engaging and polite really nice sales assistant thankyou
28 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Amazing service
Sue was absolutely fantastic and really helpful and clear about everything.
27 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS have delivered the wrong sofa
DFS have delivered the wrong sofa. When I called customer services to tell them, they said the store I ordered it from would have to deal with it and that they would call me in 72 hours. There is no number I can call them on.
This is unacceptable after charging me £129 to deliver the wrong item!
27 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello Elisabeth,
Hope you're well and thank you for taking the time to share your review.
We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers and we will aim to bring this to a mutual resolution for you as soon as we can.
Rest assured the relevant manager is due to call you today. Apologies again.
Kind regards,
Lia
DFS Customer Support
We knew what we wanted and sales team…
We knew what we wanted and sales team made it easy and quick
27 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Christchurch
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Well laid out store helpful staff…
Well laid out store helpful staff especially Gintare who completed our purchase and went through everything we needed step by step
23 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gintare.
Kind Regards,
Jordan
DFS Customer Support
It was a pleasure to purchase my chair…
It was a pleasure to purchase my chair from Gintare helpful very knowledgeable and friendly no pressure to purchase she explained all features of the chair very clearly and I felt I had a good deal
21 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello Thomas,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Perfect
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask.
When we ordered our sofa & chairs we were informed about the furniture, the delivery, the cleaning kit, the guarantees and the sofa care package.
The customer service we received from Maxine was amazing
21 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello Caroline,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
An excellent experience with Sue at…
An excellent experience with Sue at Christchurch. She was very professional and caring towards our needs. A delightful experience which hopefully gives us the product we have been longing for. Thank you so much.
20 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really good customer service
Maxine was very friendly and helpful. She took the time to explain everything to us and make sure we got exactly what we wanted. It was really good customer service.
19 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store.
Kind Regards,
Holly M
DFS Customer Support
The member of staff was very helpful…
The member of staff was very helpful and attentive.
19 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service
We had been visiting store for 2 days finally picked our dream sofas Max our very patient and friendly sales assistant was fantastic and we were very comfortable spending time with her. Thanks so much Max
19 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff were very helpful in…
The staff were very helpful in directing us to the sofabeds. We found one we liked and ordered it!
17 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello Viv,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great information 👍 the sales person…
Great information 👍 the sales person was very nice
16 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Helpful staff and process easy
16 de agosto de 2026
Respuesta de DFS Furniture - Christchurch
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Christchurch
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
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