Paula was friendly, helpful and professional. I made several visits to the Crawley store before choosing the sofas we purchased and she made sure to explain everything to us. I cannot review the sofas... Ver más
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Consulta las opiniones de los clientes
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... Ver más
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We were initially given sufficient time to look around the shop, whilst having been acknowledged we weren't subjected to overbearing sales staff. When we were ready Paula approached us and enquired as... Ver más
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The staff in the store in Crawley were very helpful and informative with good knowledge of the product and made our shopping experience easy and very nice- would go back to this store if we require a... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
76/77 Station Way, RH10 1FP, Crawley, Reino Unido
- 0333 999 9511
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
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Good experience we got more ideas about…
Good experience we got more ideas about the sofa materials. Thank you.
23 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Crawley
Hello Neil,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly.
17 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store was very presentable
Store was very presentable. Staff Tom was very helpful with some other staff. Both found solutions we as a family looking for.
I can definitely recommend this store.
16 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Good morning Anil,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not a positive experience.
Unfortunately I have not had a positive experience with DFS. I ordered the Gilmorton Sofa through the Crawley branch to only receive the incorrect coloured sofa after approximately 3 months. The Branch offered me to keep the incorrect sofa for what I would consider an insulting discount. Not even enough to cover my lost wages taking the day off work for the delivery. However, I eventually received the correct sofa after waiting approximately 5 months for DFS to offer me an embarrassing £50 deduction for the inconvenience. Overall, not happy in the slightest with the time taken and 'thank you for your patience' discount.
4 de enero de 2026
Respuesta de DFS Furniture - Crawley
Good morning Jake,
Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS.
I see that a replacement furniture was agreed upon, which follows your consumer rights since only one solution is needed. Because our furniture is handmade to order, there is a lead time for all items, including replacements. You were also offered a £50 goodwill gesture as a kind offer, since the store manager had already provided a solution. We apologise that you are still unhappy and hope the replacement items meet your expectations.
Kind regards,
Lia
DFS Customer Support
Really friendly staff helped made me…
Really friendly staff helped made me understand would definitely recommend very nice young lady, Annie.
14 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Annie.
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Tom was very supportive
Tom was very supportive, friendly team, they gave me all information I was wanted.
‘
11 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great friendly service
Pleasant experience purchasing my sofa due to friendly staff & excellent service. Would definitely recommend using this branch in Crawley as opposed to the bigger stores.
21 de abril de 2026
Respuesta de DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Will wait to see how the delivery goes…
Will wait to see how the delivery goes before I write a review
2 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We do ask all our customers to leave a review based on their shopping experience, I am sorry for the way you feel about the review.
You are more than welcome to write a second review once you receive your order. We hope you love your furniture as much as we do when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful excellent staff
5 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Good afternoon James,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Service was amazing and very helpful I…
Service was amazing and very helpful I think our representative was Julie highly recommend
4 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The salesperson was very patient and…
The salesperson was very patient and knowledgeable. We were very pleased with the price.
3 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service from Paula
Fantastic service from Paula. Very knowledgable and exceptionally helpful. Took the time to help us get the exact sofas we needed
2 de mayo de 2026
Respuesta de DFS Furniture - Crawley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The staff in the store in Crawley were…
The staff in the store in Crawley were very helpful and informative with good knowledge of the product and made our shopping experience easy and very nice- would go back to this store if we require any other furniture
Kind regards
21 de abril de 2026
Respuesta de DFS Furniture - Crawley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Crawley
Great choice, reasonable prices great service from Zoe
Only downside is the wait until delivery but all furniture shops are same.
29 de abril de 2026
Respuesta de DFS Furniture - Crawley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I went into the Crawley store today and…
I went into the Crawley store today and was greeted by the lovely Brook and derren, they were brilliant and couldn’t have been more helpful they made the process of buying a sofa very quick and easy! Thankyou so much :)
26 de abril de 2026
Respuesta de DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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