Website is easy to use. Plenty of choice. You can mark as favourites and go back instead of going backwards and forwards. Applied for credit and was sorted in less than 5 minutes. Furniture is always... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónDarlington Retail Park, Yarm Road, DL1 4PU Darlington, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I was dealt with efficiently and politely but have found it difficult to make a payment my bank says the funds are ther but haven't been taken
La empresa ha respondido
We were lucky enough to speak to a young man called Connor who was very helpful and dealt with our queries Thank you very much
La empresa ha respondido
So easy and quick to place an order. Quickly approved. Delivery time given was quick.. though this has changed which is frustrating. Just because I can't wait to have my new sofa.
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, Reino Unido
- 0333 999 9759
3,7
Medio
38 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
This was the 1st time I've dealt with…
This was the 1st time I've dealt with DFS and spoke to a customer service representative in Darlington who, was extremely pleasant and very helpful. I ordered a sofabed and recliner chair and it was a pleasure dealing with this person
10 de febrero de 2023
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I wouldn’t even give them 1 star…awful…
I wouldn’t even give them 1 star…awful customer care. Every time we chase for an update you get fobbed off with the usual excuse that the store have got to call you..which takes 3 days and they never call. We’ve been waiting for 2 weeks for them to ‘update’ their system!! We’ve been promised numerous call backs with updates and they just don’t bother. Really wouldn’t recommend, save your money and go somewhere else..you might actually get your sofa then..or a phone call back as promised!!
1 de enero de 2023
Opinión espontánea
Respuesta de DFS Furniture - Darlington
Good Afternoon,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team at Head Office on 0333 9999777, they will certainly look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Very helpful
Very helpful. Ordered over the phone, guided me through the guarantee and was very well mannered and polite.
9 de noviembre de 2022
Completely quick and great service
18 de septiembre de 2022
Excellent service from the member of…
Excellent service from the member of staff (April). She was very informative and professional.
19 de junio de 2022
Fantastic 🌟 🌟 🌟
23 de febrero de 2022
VALUE FOR MONEY
17 de febrero de 2022
Amazing
We have been kept up to date with the progress and there was plenty of choices.
31 de enero de 2022
Very good service quick and efficient…
Very good service quick and efficient also knowledgeable salesperson
9 de septiembre de 2021
Easy transaction and good follow up…
Easy transaction and good follow up communication
3 de septiembre de 2021
Great service and communication
28 de julio de 2021
Great experience
12 de junio de 2021
Ordered by phone
Ordered by phone the assistant to be very helpful and knowledgable
22 de febrero de 2021
Great customer experience start to…
Great customer experience start to finish. Sean (from the uk) was very helpful easy to understand and took time explaining everything in detail. Could not say one thing to fault the service provider. Working from home is not easy but sean did a perfect job on delivering a top quality service
29 de enero de 2021
Really helpful sales team on the…
Really helpful sales team on the telephone. Whole service was really polite, helpful and efficient. Thanks!
14 de diciembre de 2020
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.