DFS Furniture - Derby Opiniones 

3747
TrustScore: 5 sobre 5

4,9

Mansfield Road, Meteor Centre, DE21 4SY Derby, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wayne was fantastic - answered all our questions, explained the process and was not pushy or looking for a hard sell. Told him what we were after and he showed us our options

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Mansfield Road, Meteor Centre, DE21 4SY, Derby, Reino Unido

  • 0333 999 9818

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3747)

97.414 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Took a little while to locate any…

Took a little while to locate any assistants unfortunately, but eventually the lady who assisted us was very helpful and very friendly, not pushy at all thank you

28 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

sofa buying

fantastic sales lady, great deal with early delivery.

28 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Lovely customer service

Lovely customer service today at DFS Derby.

27 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good afternoon Sally,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Dominic was really helpful and not…

Dominic was really helpful and not pushy at all giving us plenty of time to make our decision.

26 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

No request too much

Dominic has been so wonderful and patient with us. We had so many questions and requests while trying to design our modular sofa in store. The level of his customer service is superb and he made the designing and purchasing experience so much fun.

26 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff are helpful especially dom

Staff are helpful especially dom. Got my new sofa order couldn’t fault them.

25 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Pete was fantastic from start to finish!

Pete was fantastic from start to finish, we went in and found a sofa that was exactly what we needed, but still went down the road to make sure we couldn’t find one better. Ended up back in store and handle everything professionally as well as having a laugh too.

Top class service!

25 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Hello,

Thank you for your kind review. We are so happy that you enjoyed your experience with Pete in store. We hope you love your furniture when it arrives in your home.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 1 estrellas sobre 5

Very disappointed on the service I have…

Very disappointed on the service I have had trying to get help with my sofa, just been pasted from one department to another with not answering my questions

23 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good afternoon Mrs White,

Thank you for sharing your review with us, as there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and choose option 4.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The lady in store who assisted us and…

The lady in store who assisted us and helped us purchase the right sofa for us was lovely kind and friendly her recommending extras and explaining why these may be needed and no pressure to purchase was a good change from hard selling we witnessed in other stores

16 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good afternoon Shirley,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent Dominic at Derby branch was…

Excellent Dominic at Derby branch was very helpful & friendly

22 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

In store service by staff was great

There was a good range of products to see in the store and the staff were friendly. Dominic stood out as being courteous, friendly and helpful and had a lot of patience. As a disabled customer using a walker who went to the store with my disabled brother who uses a walking stick, Dom went out of his way to ensure that we were comfortable and didn't need to move too far if he could bring products to us, which he did. It was a surprise to discover that Dom has only been with DFS for a few months as all of our questions about the product we were interested in were well answered by him and his explanation of the financial services and offers that were available was well communicated too. I'm grateful to Dom for the excellent customer service he gave and my brother whole-heartedly agrees with me. Thank you to Dom for treating us with respect as this is not always the case in retail shops for people with a disability.

19 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good morning Kat,

We're really grateful you shared this amazing 5* review. We are glad to hear that Dom helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Person I spoke to was friendly and clear with detail.

20 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good morning Mel,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service

10 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good morning,

Great review, thanks for sharing!

Kind Regards

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

We were served today by Dom

We were served today by Dom, he was a very nice young man and was very helpful and knowledgeable in what we required. He was a pleasure to deal with and was not in any shape or form pushy and incredibly good at what he does. Would definitely recommend.

19 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Dream Sofa ...

My husband and I went into DFS looking for a new sofa, we sat on A LOT of sofas but fell in love with one, Dominic at the Meteor Centre in Derby, was exceptional - very knowledgeable, very likeable and not too much selling patter! We are now waiting for it to be delivered! Very happy so far ....

19 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dominic met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

The service is very good

The service is very good, and the team is so cooperative.

18 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Tassina at DFS!

We had tassina deal with us, just want to start of by saying what a lovely women! Such nice energy and you can tell she has the customers best interest and not completely sale oriented, she played a big part in helping us decide what would work with our lay out. Amazing to deal with and wish her the best, thankyou again :)

18 de abril de 2026
Logotipo de DFS Furniture - Derby

Respuesta de DFS Furniture - Derby

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tassina met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

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