Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónCrescent Link Retail Park, Unit 3, BT476SA Londonderry, GB
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Consulta las opiniones de los clientes
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... Ver más
La empresa ha respondido
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... Ver más
La empresa ha respondido
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, Reino Unido
- 0333 999 9838
4,9
Excelente
3 mil opiniones
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Amazing service
we got great help in what we wanted to find and the staff was amazing, so helpful and very knowledgeable about the product we wanted
4 de marzo de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Couldn’t have asked for any more…
Couldn’t have asked for any more advice, Elaine gave me great recommendations and was amazing help, asset to company
3 de marzo de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good morning Lynn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Every little detail was explained…
Every little detail was explained clearly was very helpful in every way could not have asked for more.
2 de marzo de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good afternoon Merle,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The beautiful sofa that caught my eye 👀…
The beautiful sofa that caught my eye 👀 couldn’t leave without it the young man who dealt with us was fab he was polite well mannered and very patient with us thank you so much 😊
1 de marzo de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Can't mind the girl name now but she…
Can't mind the girl name now but she was brilliant help really lovely 2 talk 2 aswell
26 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Gary helped me choose a sofabed with…
Gary helped me choose a sofabed with grace & patience!! Enjoyed the ease of information with no 'rehersed hard sell talk'. Very authentic sales person:)
27 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Or experience at DFS was excellent…
Or experience at DFS was excellent James was very helpful with everything and explained everything clearly thanks so much.
1 de marzo de 2026
Respuesta de DFS Furniture - Derry Londonderry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant Experiance.
The sales member was very polite,helpful and friendly, she explained quite clearly our options throughout the process,
1 de marzo de 2026
Respuesta de DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The man that saw to me was very…
The man that saw to me was very friendly extremely helpful and made it so simple for me was very much appreciated
27 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good service and kind and lovely…
Very good service and kind and lovely staff
25 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
We appreciate your kind words regarding our service and staff; we're so happy you had a positive experience!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer experience
Excellent customer experience
V helpful and knowledgeable
25 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
We appreciate you taking the time to share your feedback. We are so happy to hear you had such a helpful and knowledgeable experience.
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our team; we're so happy to hear they were helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
James was our sales man
James was our sales man. I found him very helpful and nothing was any bother to him. Would highly recommend. This is my second purchase. 🤩🤩
8 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our staff; thank you for your high rating.
Kind Regards,
Vanessa
DFS Customer Support
1st class service
We were greeted by Elaine, instantly made to feel very welcome especially with our wee ones, she took loads of time to explain about the particular sofa we were interested in and nothing was a problem, even went and made us coffees and hot chocolate
15 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
Good morning Colin,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Elaine.
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Elaine was exceptional complete my…
Elaine was exceptional complete my transaction quickly for our new cinesound sofa,
15 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
We're happy to hear that the transaction for your new sofa was completed quickly. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Great offers
Good, selection, staff very welcoming & friendly, they let's us roam the store at our leisure.
15 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that you enjoyed our selection and friendly staff.
Kind Regards,
Vanessa
DFS Customer Support
Damage to my sofa
Damage to my sofa, the velvet is scratched at the back and beside it is a hole which looks kind of like a cigarette burn or something, I also did not receive the fabricare I paid for, I am happy with my sofa but would like a resolution to the damage made, I understand there are different compartments to getting a sofa built from picking in the shop to the delivery but one would expect their furniture to be handled with a lot more care than it gets, I would also expect to get the products I’ve paid for, we spent a lot more than what the sofa was actually worth with “insurance” and the fabricare and our sofa is damaged and no fabricare received, there was another issues with getting the sofa to click in together (it’s a corner), but I think I’ve made my point, bit disappointing to say the least.
14 de febrero de 2026
Opinión espontánea
Respuesta de DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your feedback with us, it is disappointing to hear your product arrived with faults and the care kit was not delivered. We can see contact has been attempted today to discuss your concerns further however we were unable to reach you. If you would like to speak to a member of the team you can call 0333 9999 777 or by completing a contact form online.
Kind regards
Holly M
DFS Customer Support
Went out of her way
Our experience was fantastic Elaine was great at explaining everything and went out of her way to help us decide on a corner suite
14 de febrero de 2026
Respuesta de DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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