DFS Furniture - Droitwich Opiniones 

4397
TrustScore: 5 sobre 5

4,9

Kidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... Ver más

Valorada con 5 estrellas sobre 5

I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, Reino Unido

  • 0333 999 9742

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(4397)

100.800 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Droitwich stars

The staff in Droitwich were both helpful, knowledgeable and supportive when I was shopping in there. They were available to chat about products and freely answered questions but also let me browse at my own pace before choosing the sofas that I wanted. I would definitely recommend the store to others.

2 de julio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff were lovely friendly and…

Staff were lovely friendly and informative, we were able to take time to think and were helped to choose just the right sofa for us

30 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello David,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Valorada con 4 estrellas sobre 5

David , my leather sofa 🛋️

The knowledge, and patience with myself because I had a hard week outside in the heat, i wasnt at my best .David was great , explained everything very simple, step by step, just a very nice 😊 chap ,

28 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Michelle was helpful and informative

Michelle was helpful and informative

30 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Lee is really helpful ask for him

Lee took our dimensions and then came back to us the next day with 3 options that fit. He was really helpful.

29 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very helpful knowledge member of staff

Very helpful knowledge member of staff

28 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

From the minute I walked in.....

From the minute I walked in I had fabulous service from staff, who were very knowledgeable. So thankyou to the lady who served me.
Then on to the delivery, spot on service ,were very careful getting it all in, setting it up, testing recliners and taking all rubbish away, super polite, So thankyou to the two friendly gentlemen who arrived.
The over all feeling on my purchased items ( suite) FABULOUS, I LOVE IT, So thankyou DFS.
Regards
Carole.

18 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Afternoon,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff!

Kind Regards,

Lorraine A
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

Very friends staff and helpful

Very friends staff and helpful. Made it all very simple

28 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Outstanding experience

Outstanding experience

28 de junio de 2026
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Respuesta de DFS Furniture - Droitwich

Hello Walker,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very informative and friendly staff..

Very informative and friendly staff..
Do think the delivery cost is extortionate.

28 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello Jackie,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

The sales lady was very knowledgeable…

The sales lady was very knowledgeable and covered everything that we needed to know

27 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, the staff were really helpful and very friendly. A really good experience all round

27 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service

27 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Morning,

Amazing review, thanks for sharing!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

No pressure from sales people, but plenty of knowledge.

Nice to be able to walk into a showroom like DFS and not be hounded by salespeople, but they were immediately available once we needed them to offer friendly and knowledgeable help and advice. All went very smoothly indeed, looking forward to our new sofas arriving!

27 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent end to end service!

We enjoyed a pressure free browse round the excellent Droitwich store and when we finally were ready to talk to someone about our preferred sofa we were helped by the lovely Michelle who was very knowledgeable about the product and was able to recommend some very useful options.
We explained that we were 95% sure of our choice and that we needed to go away and just measure up one more time. Michelle was fine with that and didn't make any attempt to pressure us into a quick sale.
We returned today and met the equally good Lee. We picked up with him where we left off with Michelle. Despite the soaring temperatures he guided us through the sales process with good humour, pointing out options which were clearly beneficial to us.
Overall excellent product excellent staff and very reasonably priced!

26 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Michelle and Lee met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Welcoming and helpful.

The welcome into the store was friendly, relaxed and not pressured. Staff enquired about what we were looking for, a quick chat to explain their options and then left us to browse.
Once we had decided on some options, staff again, with no pressure, offered pros and cons for our options, listened to our thoughts and made suggestions.
We walked out with a quote in an email for us to measure up and decide at home.
Fantastic customer service, friendly staff.

15 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

My experience

A young man called Lee dealt with me. He was very polite and helpful. Lee explained everything to me about the goods I wanted . I would definitely go back if I needed anything in the future.

22 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Jacqueline

Jacqueline was very polite , professional, knowledgeable, she answered all our questions , we felt at ease on purchasing our new furniture , a pleasant experience thank you Jacqueline

21 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

A very helpful assistant (Amanda Jayne)…

A very helpful assistant (Amanda Jayne) who helped us in every way from selecting and purchasing,the sofa with full explanations to all questions asked.
Very pleased 👍

21 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

We have received an excellent service…

We have received an excellent service from Jaz at Droitwich store today. He was very knowledgable about the products and so helpful. Ordering was easy. Can’t wait for our new sofas to arrive!

21 de junio de 2026
Logotipo de DFS Furniture - Droitwich

Respuesta de DFS Furniture - Droitwich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

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