DFS Furniture - Dudley Opiniones 

3790
TrustScore: 5 sobre 5

4,9

Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Reino Unido

  • 0333 999 9844

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(3790)

96.066 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service from start to finish. Tony was professional, responsive, and highly efficient throughout the entire process. Communication was excellent, and everything was handled smoothly and on time. His attention to detail and commitment to customer satisfaction really stood out. It's refreshing to work with a company that consistently delivers such a high standard of service. I would highly recommend DFS to anyone looking for a reliable and trustworthy service provider.

12 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Good customer care from the members of…

Good customer care from the members of staff that assisted us, no rushing or pushy sales. Allowed us to take our time and provided good advice around choices and availability.

13 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Dealt with Tony Brierley Very Good…

Dealt with Tony Brierley Very Good explained everything was a breeze
Very pleased as my family have had many sofas of DFS

14 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Helpful staff

14 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello Andrew,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Matt was so great

Matt was so great. Lovely guy. Talked us through everything in enough detail and made us laugh along the way! Threw in a couple of extras at no additional cost. Couldn't have asked for better service. Sofa ordered ready for my house move next week. Thank you for being a part of making my house look like a home.

13 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Tony was very professional

Tony was very professional. Extremely helpful. What helped me decide to buy a new sofas, was how Tony left us alone and gave us space and time to decide on our own. Without any pressure. And the price and zero interest.

13 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Everyone in Merryhill DFS Store were…

Everyone in Merryhill DFS Store were friendly welcoming without being pushy or over bearing. Sham was professional, he had a lovely approach to customers and made me feel comfortable and that the purchase must be right for me. I would definitely go back

13 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

The man who helped was lovely and…

The man who helped was lovely and friendly, he was very informative thank you

13 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent service

Tony was very helpful and polite. Was really pleased with the customer service we received.

15 de mayo de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

A very welcoming experience

A very welcoming experience. Nothing was to much trouble for the salesman. He explained the entire purchasing process and answered all my questions. A great friendly service, and I left happy and reassured with my purchase.

10 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Dfs Brierley hill

Unfortunately I’ve forgotten the representatives name but he was lovely to work with. He was friendly, helpful, talked me through everything, explained everything well and efficiently. Pleasure to deal with and I left a happy customer

10 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Impressed

Very helpful and knowledgeable team so happy to help and go the extra mile cery impressed with my experience at dfs merryhill from floor staff to management

2 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 4 estrellas sobre 5

Helpful staff

The store didn't have exactly what I wanted. But, the staff were helpful, patient and polite.

8 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello Sue,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Tony was extremely helpful and funny

Tony was extremely helpful and funny

7 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

We only popped into your Merry Hill…

We only popped into your Merry Hill store...... just looking for 2 ,3 setters in zinc....we first spoke to Sam your Manager...we popped back home to make sure of our sizes....then went back to the store and spoke to Dan......we placed the order and now we just wait for the delivery....your sales team are excellent!! Thank you!!
....

1 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello Gill,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Matt your sales guy was amazing

Matt your sales guy was amazing. Gave him measurements of living room and alcove etc. Went through lots of configurations. Took his time to get everything so as it fitted perfect.
Top credit to him and a credit to your company

8 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello Dean,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Matt.

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very friendly and talked us through all…

Very friendly and talked us through all we had to do too purchase our new sofa

8 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello Mrs Watton,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Brilliant experience throughout

Brilliant experience throughout, staff were fantastic

8 de junio de 2026
Logotipo de DFS Furniture - Dudley

Respuesta de DFS Furniture - Dudley

Hello Sophie,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

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