DFS Furniture - Lincoln Opiniones 

3502
TrustScore: 5 sobre 5

4,9

Valentine Road, Unit 5, LN6 7BH Lincoln, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We recently bought two sofas and dealt with Mike, who was really helpful throughout. We weren’t too happy with the delivery charge initially, especially as we were already spending quite a lot, but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looked after by Mike, not pushy at all and he knew his stuff. Nothing was an issue for him, we came into store ready to order a sofa we had previously decided on, it took us ages to decide as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • Valentine Road, Unit 5, LN6 7BH, Lincoln, Reino Unido

  • 0333 999 9833

4,9

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(3502)

99.255 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic customer service at Lincoln

As soon as we walked in we were greeted with a friendly face, everyone was so helpful and we didn't feel pressured at all.

28 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service Mike was excellent at…

Great service Mike was excellent at explaining every thing regarding the furniture very thorough start to finish

4 de agosto de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience

Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient.
Impressed by the amount of detail that went into making sure my purchase was correct.
Would definately look here in the future for the next furniture we need.
Thankyou.

3 de agosto de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Ellie was brilliant and explained…

Ellie was brilliant and explained everything perfectly and was very courteous and credit to DFS

4 de agosto de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Afternoon,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Ellie.

Kind Regards,

Jordan
DFS Customer Support

Valorada con 2 estrellas sobre 5

misleading sales information

24 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Afternoon,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

We are very sorry to see that you've rated DFS 2 star, this is very disappointing and we apologise for any inconvenience caused.

In order to ensure that we can resolve your order issue quickly please continue to communicate with our team or you can raise your issue again by emailing us at contactus@dfs.co.uk or calling customer service on 0333 999 9777 clearly highlighting your order number and outlining your issue.



Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience

Good communication, knowledgeable, patient and friendly. Very welcoming.

25 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The lady who assisted us was thorough…

The lady who assisted us was thorough listened to what we needed and was not pushy

2 de agosto de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Valorada con 5 estrellas sobre 5

Amazing

Super helpful employee. Was extremely patient with us as our 11month old got a bit fussy. Was super professional and helpful with everything. Give this girl a pay rise.

2 de agosto de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Valorada con 5 estrellas sobre 5

Dfs Lincoln branch

Dfs Lincoln branch
Very pleased with my choice of sofa, they had so many to choose from.
The staff were great especially Meghan, which was brilliant, no pressure, just chatting about the sofa I chose. She answered my questions with ease and the manner she spoke was exceptional.
I chose the Aventra large 2 seat power screen, had all the bells and whistles and counting down the days to delivery…
There is a couple of points I like to clear up but I’m sure they will put me at ease with them.
So, I’m very pleased with the service I received.
I will add another review after I have received and used the Aventra sofa.
Mike

26 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Meghan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent service

Recently purchased a new settee had an Excellent service

30 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great service from Mike

Great friendly customer service from Mike who we met in the Lincoln branch and ultimately bought new “somerford” sofas from. He explained all the options clearly and how the delivery process would work etc. But at the same time was not pushy or insistent. He is a credit to the store.

1 de agosto de 2026
Opinión espontánea
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mike met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Sofa Purchase

Store staff were extremely helpful as were the delivery crew. Furniture was delivered when stated and all packaging taken away.

23 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

very happy with the service we got from…

very happy with the service we got from elle in the lincoln store 5 ***** service if you go here ask for elle she will help you so much

28 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The service was excellent

The service was excellent. Josh was very helpful and very patient when we were picky the colour

28 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Valorada con 4 estrellas sobre 5

My experience was on the home really…

My experience was on the home really positive. I didn’t intend buying that day but saw what I wanted Elle was knowledgeable and found the information I needed. She also coped well with my son and his family coming to help me decide.
The only negative I have is I had said I wanted to think about if I wanted to add the insurance to protect my sofa, but the cost was added so when her colleague came to check my order with me she spoke so fast I missed that the insurance was already added even though I had said I wanted time to think. So ended up paying for it as couldn’t be removed

26 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. If you do still require any assistance in regard to the insurance, please do pop our customer service team a call on 03339999777 and they would be happy to assist. Of course this feedback will be passed onto the relevant teams. We hope you love the furniture as much as us!


Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Couldn’t Have Asked for Better Service

We had a fantastic experience at DFS, and a huge part of that was thanks to Shona.

From the moment we arrived, she was incredibly friendly, welcoming, and patient. She took the time to explain everything about the sofa, answered all of our questions without ever making us feel rushed, and made the whole buying process so easy to understand.

What really stood out was how genuine she was. We ended up chatting about our cats, our lives, and hers too, which made the experience feel so personal rather than just another sale. She was funny, approachable, and genuinely interested in helping us find the right sofa.

Shona is a real credit to DFS. Excellent customer service from start to finish, and we’d happily recommend anyone to ask for her if they’re visiting the store. Thank you, Shona!

26 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great product and excellent customer service

The salesperson did a great job. They were very personable and friendly, and also thorough, to ensure our purchase was right for us.

26 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Daniel was excellent;he took the time…

Daniel was excellent;he took the time to explain everything about the product in a way that we both understood.

26 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Pleasant greeting

Pleasant greeting, helpful staff, full explanation, good service.

25 de julio de 2026
Logotipo de DFS Furniture - Lincoln

Respuesta de DFS Furniture - Lincoln

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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