Our experience at DFS earlier today was very good. The staff were polite, patient and knowledgable and we did not feel pressurised or hurried at all. We feel confident the order has been put thorugh... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Lovely warm welcome, asked me all the right questions to know exactly what I was looking for, was very helpful, wasn’t pushy, gave space for us to browse and decide, I never once felt uncomfortable, f... Ver más
Excellent service from the Simon that I dealt with. There was no "hard sell" which is always a bonus as there is nothing worse than wanting to buy something and then being hassled to within an inch of... Ver más
La empresa ha respondido
Helpful, polite and looked after my Dad amazingly! Purchased from here myself a few years ago and had the same experience. Well done guys, wouldn't hesitate to shop here again.
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Salhouse Road, Unit 5, NR7 9AZ, Norwich, Reino Unido
- 0333 999 9764
4,9
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Hi I bought a nice sofa and footstool…
Hi I bought a nice sofa and footstool at the Norwich outlet. Great service and a fantastic range. Would highly recommend this if you are looking for a great sofa.
4 de julio de 2026
Lovely warm welcome
Lovely warm welcome, asked me all the right questions to know exactly what I was looking for, was very helpful, wasn’t pushy, gave space for us to browse and decide, I never once felt uncomfortable, first time buying a sofa and was very happy with my experience and service that was provided! Highly recommend this store!
24 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Fabulous experience.
Helpful, polite and looked after my Dad amazingly! Purchased from here myself a few years ago and had the same experience. Well done guys, wouldn't hesitate to shop here again.
24 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello Gail,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
It was a pleasure and no pressure from…
It was a pleasure and no pressure from salesman very informative explained everything very well
22 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great staff
Brilliant staff, great choice, and very helpful with all our inquiries
23 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great place to shop
The showroom was beautifully set out and easy for my disabled husband to move around in. It smelt fresh ! Great choice . Dan who served us was helpful, knowledgeable and friendly.
23 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Salesman very polite and knowledgeable…
Salesman very polite and knowledgeable on products.it was a very calm environment.
22 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Staff were amazing and very helpful in…
Staff were amazing and very helpful in finding the right sofa and chair for me. Polite and friendly
22 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Excellent service in the Norwich store
Excellent service in the Norwich store. Friendly & knowledgable staff. V pleased with the service & can't wait for our new sofas to arrive :)
21 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Norwich
Hello Amy,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The lady was very helpful and…
The lady was very helpful and constructive explained every thing to use
21 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello Craig,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Katie was a lovely very helpful lady
Katie was a lovely very helpful lady , helped with advice on everything I asked not pushy to make you buy wanted me to have exactly what a wanted, great customer service, would recommend to anyone 😊
20 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello Jennifer,
We are really grateful for your kind words and for sharing your experience in our store with Katie. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Excellent service from the Simon that I…
Excellent service from the Simon that I dealt with. There was no "hard sell" which is always a bonus as there is nothing worse than wanting to buy something and then being hassled to within an inch of your life the second you wall through the door. All relevant information passed in and very relaxed and easy. Now to wait and see what it turns up like for the next review.
18 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello Mrs Danielle,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Deliver time changed to 2 months earlier!
Deliver time changed to 2 months earlier which wasn’t expected at all, however was a pleasant surprise. Very happy customer here.
11 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
A good experience
Chris was very patient and answered all our questions. Made furniture shopping very easy.
19 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great showroom and great staff
Great showroom and great staff - very approachable and friendly
18 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Katie was so helpful and obliging
Katie was so helpful and obliging. This is the fourth settee I have bought from DFS, always very satisfied with the quality of product and service.
19 de julio de 2026
Respuesta de DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Experienced and friendly sales staff
19 de julio de 2026
Respuesta de DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.