We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónCastle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB
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Consulta las opiniones de los clientes
My experience was made perfect by Dennis, who was just wonderful. He was very informative, helpful, patient and mostly a genuinely nice person, who made us feel welcome and comfortable. I couldn’t ask... Ver más
La empresa ha respondido
Very helpful staff member Ellie @ Nottingham, went above and beyond to help! Finding exact swatches and giving us more information regarding the sofa spec amd sizes.Explained everything in detail. Cle... Ver más
La empresa ha respondido
Everything was explained fully and time was given to allow me to make informed choices. Staff member was friendly and approachable without being overbearing - thank you
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, Reino Unido
- 0333 999 9761
4,9
Excelente
7 mil opiniones
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Great Experience
Everyone in the store was super helpful. We came back the next day to finalise our purchase and Ellie was very kind and helpful in explaining everything and getting our order sorted. We are very excited to get our new sofa!
26 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ellie.
Kind Regards,
Jordan
DFS Customer Support
We had a great experience at DFS…
We had a great experience at DFS Nottingham. Earl has been so kind and took the time to explain everything about the sofa clearly, helping us choose the right one without any pressure. He was knowledgeable, patient, and friendly throughout the process. Excellent customer service—we’re very happy with our purchase and would definitely recommend DFS Nottingham.
25 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Earl met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
A great choice of furniture
A great choice of furniture, Earl who helped us with the purchase was friendly professional and knowledgeable.
26 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
Great customer service. We felt at ease with Dennis, who was very helpful from start to finish.
26 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Go out of their way to help
Very friendly staff who go out of their way to help you find what you want - Ellie even stayed after closing to help me with my order.
25 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The service was good
25 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Being able to sit in each and every…
Being able to sit in each and every couch and chair as a family, even with a loud and over excited 4 year old. Just made it better. I am not just buying something for myself but for our entire family, and I wanted us all to be excited about it. Some stores just don’t understand what it means to be a family, but dfs does!
18 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Earl was very polite and helpful
Earl was very polite and helpful, gave all the info and
25 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Nottingham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Go somewhere else
Sales staff in store were friendly and helpful. However what happens when you have left the store with items purchased is an absolute shambles. We were told our items would not be ready until September. We were surprised when we were notified that they were ready for delivery in July, when we were due to be away, customer services left us feeling that we were in the wrong when we couldn't accommodate delivery date. We were later given another delivery date, so we cut our time away short, only for that delivery to be cancelled that day without our knowledge, we only found out after calling customer services after delivery time expired. Another day has been arranged but I don't hold out much hope. Absolute shambles!
25 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Nottingham
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
It was a very pleasant experience
It was a very pleasant experience, and felt welcome. Want to make thank you to Denis, who was so helpful, even when I came back worrying about fitting settee through our door.
4 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Extremely professional
Extremely professional, knowledgeable and helpful. Stress free experience all round, would recommend to anyone. Thank you
23 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful young lady
23 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Brilliant service both in store and on…
Brilliant service both in store and on the phone. Especially the lady on the phone dealt with my order and even when the phone call was cut off, she rang me back.
23 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Respuesta de DFS Furniture - Nottingham
Hello Tracey,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The service provided by Dennis was…
The service provided by Dennis was excellent . He was helpful informative polite and friendly . I have only knocked one star off as I thought delivery charge was high , but this was no reflection on Dennis who was professional and approachable .
21 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello Valerie,
We are really grateful for your kind words and for sharing your experience in our store with Dennis. Thank you very much and we look forward to seeing you again.
We are so sorry to hear you feel this way regarding the delivery charge. Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
At the store we was greeted by Dennis i…
At the store we was greeted by Dennis i have to say an absolute credit to DFS he’s an absolute star felt like i had known him for years
21 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello Jason,
Thanks for your lovely feedback, we’re glad to hear Dennis met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great customer service from Ellie
Ellie was friendly, super helpful and polite and answered all of our questions.
Great customer service.
A wide range of styles of sofas at great prices.
All staff were friendly, cleaning lady in the store was a lovely lady, we were offered coffee too.
Excellent experience.
21 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Earl who served us and took our order…
Earl who served us and took our order was absolutely amazing and was just so helpful. Thank you
21 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Earl was very helpful we can’t…
Earl was very helpful we can’t recommend him enough. He helped us a lot
13 de julio de 2026
Respuesta de DFS Furniture - Nottingham
Hello Jas,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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