We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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Consulta las opiniones de los clientes
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... Ver más
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The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed. We also bought 2 cushions that she showed us which... Ver más
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John was friendly and helpful. He was very patient and nothing was too much trouble for him. We were very indecisive and weren't sure which sofa to choose, but he was never pushy or tried to convince... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, Reino Unido
- 0333 999 9805
4,9
Excelente
6 mil opiniones
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Respuesta de DFS Furniture - Stevenage
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Caroline at Stevenage was most helpful…
Caroline at Stevenage was most helpful and gave us the time we needed.
23 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very good service
Very good service. Very helpful with accommodating to our needs x excellent
23 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Respuesta de DFS Furniture - Stevenage
Good morning Mr Folds,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS and we offer our sincere apologies if you are disappointed with the decision made.
Kind Regards,
Holly M
DFS Customer Support
We had an excellent experience from start to finish. Nicky was extremely helpful and guided us through all the product specifications, explaining the pros and cons of each material option in detail. T
We had an excellent experience from start to finish. Nicky was extremely helpful and guided us through all the product specifications, explaining the pros and cons of each material option in detail. The branch manager also joined the discussion and provided valuable advice, helping us choose a durable and long-lasting material that best suited our needs. Their knowledge, patience, and customer service were outstanding. Overall, a 5-star experience with both our visit and the ordering process. Highly recommended!
20 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience in store today…
Great experience in store today helpful and friendly , Caroline was lovely to talk to .
23 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Being Ignored by Senior Staff and Paying for a Service they are not providing
We brought a sofa a year and half ago, and took out the guarantee. We needed to use this to fix an issue, 6 months later we still haven’t got anywhere. Customer service representatives are always polite but unhelpful because they cannot pass us any senior persons contact details. All we get told is they will get them to call us but they never do, we are calling them weekly at this point and just get told the same thing.
Paying for a service that we are unable to use and have a broken sofa but no one can do anything other than say someone will call you, yet 6 months later still no call.
23 de junio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Stevenage
Good afternoon Sammie,
Thank you for sharing your experience with us, we are really sorry to hear of the concerns raised with your furniture and the service received by the third party Guardsman.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Stevenage
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
I have filled in a questionnaire
I have filled in a questionnaire.
Best wishes Vince.
14 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Ordered sofa and chair stated 7 day…
Ordered sofa and chair stated 7 day delivery lost order still waiting
14 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Good Morning,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into this for you and I can see this has been raised with the delivery company and once this has been resolved they will contact you to arrange the delivery, please be rest assured we will get this resolved for you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Brilliant friendly service!
Amazing customer service from Ali, the manager, and Sarah, whose knowledge and expert guidance reassured throughout the whole process. A wonderful, no-nonsense approach and lovely coffee.
21 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Respuesta de DFS Furniture - Stevenage
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Our purchasing experience
We were made very welcome and the advice given was excellent. Also Sarah went through the process totally and explained each step as went along.Our
20 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Ellie gave a very calm and relaxed…
Ellie gave a very calm and relaxed vibe. Have attended other DFS stores previously and left as felt sales were pushed. But we didnt get that from Ellie, she was great and definitely deserved our custom.
19 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I have a broken leg on my sofa and the…
I have a broken leg on my sofa and the Sales Assistant, went out of her way to help me. She was knowledgeable and carefully explained how she could get the part for me. I was very pleased how helpful and friendly the staff are in this branch. Thankyou Chris
17 de junio de 2026
Respuesta de DFS Furniture - Stevenage
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed into the store in a…
We were welcomed into the store in a very friendly way with a smile. The staff asked what we were interested in buying and took us round the store to the sofas . The professionalism of the staff was great and encouraged us to buy our sofas today
17 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
No pressure selling
No pressure selling. We saw4 separate employees and they all great Gave advice and allowed us space to wander. We attended the shop on three separate days
16 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jhon was fantastic from the minute we…
Jhon was fantastic from the minute we walk in he gave us space until we were ready. He was very knowledgeable about what we were asking couldn't of asked for a nicer man so many thanks to jhon and dfs what a great shopping experience.
15 de junio de 2026
Respuesta de DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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