DFS Furniture - Stratford Opiniones 

659
TrustScore: 5 sobre 5

4,8

150-151 Westfield Avenue, The Street, E20 1EN London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... Ver más

Valorada con 5 estrellas sobre 5

I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... Ver más

Valorada con 5 estrellas sobre 5

Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

  • 150-151 Westfield Avenue, The Street, E20 1EN, London, Reino Unido

  • 0333 999 9798

4,8

Excelente

TrustScore: 5 sobre 5

659 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(659)

100.017 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Mr Mohammad best sales manager

Mr. Mohammad from DFS Stratford was the best sales manager that I met. Very helpful and communicativ, give us all the informations and details. Great experience in that store. Thank you and I can't wait to receive my order!

25 de enero de 2023
Logotipo de DFS Furniture - Stratford

Respuesta de DFS Furniture - Stratford

Good Morning Bogdan,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mohammad met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,

Lia P
DFS Central Customer Support

Valorada con 1 estrellas sobre 5

I visited the store in Stratford and…

I visited the store in Stratford and the assistant said there were cheaper, ex-showroom sofas in the warehouse, that could be delivered faster than 7 weeks. Turns out not true. I called HQ and and they said 'don't know why she told you that, we don't have any in warehouse', so after waiting 3 days, I eventually had to buy the full price one and wait full seven weeks delivery. Was a bit annoying.

15 de enero de 2023
Logotipo de DFS Furniture - Stratford

Respuesta de DFS Furniture - Stratford

Hello Kris,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regard to your experience so far with DFS.

We do sometimes have ex-display sofas available to purchase so can only apologise for the conflicting information that you have been given regarding this.


Kind Regards,

Simon T
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

A Pleasant Experience

Natalia was both pleasant and engaging. She was very knowledgeable about the leather recliner sofas that I bought and the different types of leather available. I really appreciated the way that she gave us the space to come to a decision regarding our choice also.

10 de enero de 2023
Valorada con 5 estrellas sobre 5

Very good customer experience

I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms of types of fabric, insurance and finance. We left the shop very happy with the experience we had. Thank you!

15 de enero de 2023
Valorada con 1 estrellas sobre 5

Very helpful

9 de enero de 2023
Logotipo de DFS Furniture - Stratford

Respuesta de DFS Furniture - Stratford

Hi Emilia,

Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.

Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you.

Many thanks,

Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777

Valorada con 5 estrellas sobre 5

Excellent service in-store

I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different colour. I never thought I would go for Dark Blue velvet but I can't wait to get my new sofa.

7 de enero de 2023

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