Ordered materials on the 3rd of July Should have been delivered on the 6th July I arrived on site on the 10th no materials had been delivered the machines were on site ready to be framed up... Ver más
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Consulta las opiniones de los clientes
What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... Ver más
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Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Ver más
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Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales para la construcción
- Proveedor de tornillería
- Tienda de accesorios de hardware
- Ferretería
- Proveedor de estructuras industriales
Escrito por la empresa
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Información de contacto
Bridge Road, DY4 0HR, Tipton, Reino Unido
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,5
Excelente
2 mil opiniones
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Materials never turn up with correct…
Materials never turn up with correct quantity. Unreliable courier service. Have decided to go else where, crazy as building a data centre so would be big orders.
4 de febrero de 2025
Respuesta de Direct Channel Support Systems Ltd
Dear, We're sorry to hear that your experience did not meet expectations. We take customer satisfaction very seriously and would love the opportunity to resolve any issues you faced. Please contact us at orders@directchannel.uk.com or call us at 0121 270 8507 so we can assist you further. Best regards, Direct Channel Support Systems.
Excellent quantity
Excellent quantity, perfect for storage of ladders in the garage, having fixed them to the wooden roof supports
6 de marzo de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Robert Lee, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Never arrived!!
21 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Dear Kev,
We're sorry to hear that your order has not arrived, and we completely understand how frustrating this must be. Customer satisfaction is extremely important to us, and we want to resolve this for you as soon as possible.
Could you please reach out to our customer support team by calling us at 01212708507 or Emailing us at orders@directchannel.uk.com with your order details?
We will investigate the issue immediately and work toward resolution.
Thank You for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
Great service and top quality chanel
Great service and quality channel. I am using is for a Camper build and the stainless steel looks great.
26 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Ashley White, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Good service,ordered and delivered in…
Good service,ordered and delivered in two days.
Would highly recommend this company.
John Wharfe.
Durector
24 de enero de 2025
Respuesta de Direct Channel Support Systems Ltd
Thank you, John Wharfe, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Respuesta de Direct Channel Support Systems Ltd
Thank you, Jon Beaumont, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Unless you are home during the day
Unless you are home during the day, don't bother ordering. Delivery company won't leave anywhere or with a neighbour and no collection points. Wanted to charge me an extra £16 to redeliver after I wasn't home. Goods got sent back to seller and I bought from elsewhere who uses a sensible delivery company.
19 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Dear Rachael,
We’re truly sorry to hear about your experience. We completely understand how frustrating it can be when deliveries don’t go as planned. While we always strive to ensure a smooth process, occasional issues can arise due to courier constraints.
We’d love the opportunity to serve you better in the future and restore your confidence in us. If there’s anything we can do to assist you further, please don’t hesitate to reach out at orders@directchannel.uk.com or call us at 0121 270 8507. Your satisfaction is important to us, and we’d appreciate the chance to make it right.
Best regards,
Direct Channel Support Systems
After being let down by a large chain
After being let down by a large chain, I came across this website and found exactly what I wanted. It was shipped promptly and arrived the next day.
19 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Chris, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Quick and simply
Quick and simply to order online phoned through first to make sure they had plenty of stock, Came Within a few days
13 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Samuel Stark, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Excellent service
Easy to use website, very quick delivery, quality items, and a good price. I'll be using them again!
15 de enero de 2025
Respuesta de Direct Channel Support Systems Ltd
Thank you, Paul Canham, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Respuesta de Direct Channel Support Systems Ltd
Thank you, viktors karantajers, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
EXCELLENT SERVICE and quick delivery
14 de enero de 2025
Respuesta de Direct Channel Support Systems Ltd
Thank you, Ddcmp, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Respuesta de Direct Channel Support Systems Ltd
Thank you, Mark, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Respuesta de Direct Channel Support Systems Ltd
Thank you, Roy Williamson, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
1st class service
1st class service, products and customer support. Courier messed up my order, no big deal. This this was not a problem as Direct Channel sorted the problem out super fast and sent out the order again via overnight courier so that I received it the next day. Products I received were of exceptional quality. I would definitely use them again and highly recommend.
11 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Rick Hoyle, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Good quality product
Good quality product, delivered as promised
9 de febrero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Andy Black, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Not Happy
The items ordered all came in one cardboard box which obviously was not strong enough to carry the heavy items, thus when recieved the box was open on 3 sides. Don't think i will be ordering from them again.
28 de enero de 2025
Respuesta de Direct Channel Support Systems Ltd
We sincerely apologize for the condition in which your order was received. We understand how frustrating this must have been, and we truly appreciate your feedback.
We are continuously working on improving our packaging to ensure that all items arrive in perfect condition. Please feel free to reach out to our customer service team, and we would be happy to assist you in resolving this matter.
Your experience is important to us, and we hope to have the opportunity to serve you better in the future.
Respuesta de Direct Channel Support Systems Ltd
Thank you, Thomas, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Good and prompt service
27 de enero de 2025
Respuesta de Direct Channel Support Systems Ltd
Thank you, Mr Joe Divilly, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
Good and prompt service
27 de enero de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Thank you, Joe Divilly, for your kind words ! We're thrilled to hear you had a great experience. Your feedback is truly appreciated, and we look forward to serving you again. Best regards, Direct Channel Support Systems.
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