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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I made an initial enquiry to Divert to remove an old bed and mattress. I was quickly contacted by Ben, who was very helpful and got everything booked in. Alfie was also very helpful on the logistics... Ver más

Valorada con 5 estrellas sobre 5

In setting up a business I have been VERY scatter brained and honestly probably quite tedious for the guys to work with but Ben and Alfred have been amazing and really patient with me. They are truly... Ver más

Valorada con 5 estrellas sobre 5

After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... Ver más

Valorada con 5 estrellas sobre 5

Quick response time to query and clear costs and detailed information throughout the 'start-up' process. I received emails and calls from Josh Leather and Alfred Gilgrist who were really helpful and w... Ver más

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4,9

Excelente

TrustScore: 5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(381)

69 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Go for it

Good service. Kept me informed at all times. Collection was easy and smooth, friendly and helpful service helped a lot. Strongly recommended.

20 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely terrible service

Absolutely terrible service, AVOID this company at all costs. They don't provide a reliable and consistent service, and draw you in to another year contract! Their small prints will sting you with extra costs, LOOK ELSEWHERE!

RESPONSE to your reply - I requested to cancel your service before the 1st year contract ended with over a months notice, since i didn't want to renew your service as you didn't collect our waste for 5 months. We run multiple clinics in London and use other service providers with no issues since they actually collect our waste. You duped me to stay for another year due to a unethical clause in your contract, I did not want to renew my contract and therefore stopped paying for your lack of service. You're fortunate that I was too busy to respond to the court application, but I paid the requested amount in the end. With 6 months remaining our contract, you refused to continue the service even though you have been paid for it in full, your response is now proof of that. For anyone reading, this is how you will be treated by this company.

P.S. They tried to remove this review from Trustpilot, probably what they do with every review they receive, rather than actually providing a good service and encouraging companies to stay with them, they contractually force you to stay with them with their hidden clauses. If Trustpilot try to remove this review, then you are stopping other people from viewing honest experiences and prevent them from being aware of how this company operates.

1 de marzo de 2024
Opinión espontánea
Logotipo de Divert

Respuesta de Divert

Hi Ali, your review is a total fabrication of the truth. Due to your lack of payment for our services, we opted to deal with you in legal surroundings, and the County Court instructed you to pay us what we are rightfully owed. For context, we had a 100% success rate for your collections, and the only collections that were not completed were following your non-payment. The fact you asked us to continue to service your site following your payment of the County Court Judgement would support this too. We are extremely disappointed that you have left such a baseless and unfounded review.

Valorada con 5 estrellas sobre 5

Excellent service

Good service. Kept me informed at all times. Collection was trouble free. Friendly and helpful service. I strongly recommend this company.

12 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

A great company to work with!

Divert were a great company to work with, they responded quickly to our needs, offered a competitive service and handled unforeseen challenges (slight delay to collection) professionally and quickly.

11 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Recliner Chair from 2nd floor flat / no lift.
Excellent, very easy and fast communication with the Divert Team (booking and logistics). Was able to receive accurate collection time on the day. Team of two who arrived were very friendly, fast and professional. This is the third time I have used Divert and will do so again.

13 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Helpful

Great Experience dealing with invoice queries. Alice has been especially helpful in keeping our accounts up to date.

14 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Safely legal sofa removal

I have been impressed with the efficiency and politeness of this firm.To start, they are upfront immediately with the costs involved .Praiseworthy and very welcome.
Booking the job was efficient and carried out with impeccable politeness. The courtesy and thoughtfulness of the carriers made the whole experience as enjoyable as possible.Thank you.

6 de febrero de 2024
Opinión espontánea

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