Dorsaneehair Opiniones 

115
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Almost paid $400 for a wig that smelled disgusting plus that wasn’t true to length. So when I tried to send it back they basically was going back and forth with me for weeks and right before the 30 da... Ver más

Valorada con 5 estrellas sobre 5

Hi! I wanted to say that I love this hair. This is my second time ordering and they are very wonderful. They are very responsive regarding shipping and delivery, very honest about the hair, this is ho... Ver más

Valorada con 5 estrellas sobre 5

Okayyy this wig ateee 😍 The black with the blonde peekaboo highlights is EVERYTHING! The color is so pretty in person and gives such a cute pop without being too much. The 13x4 lace gives me so many... Ver más

Valorada con 1 estrellas sobre 5

I unfortunately bought a wig for $99 that looks nothing like the model in the picture. I even combed the wig as well and still, it doesn’t have the same volume. Customer service is making it very har... Ver más

Información sobre la empresa

  1. Tienda de pelucas

Escrito por la empresa

Dorsanee Hair, reveal your unique charm. When you wear Dorsanee Hair, you become the focus of all eyes. Our designers carefully select high-quality human hair materials and use advanced hand-woven techniques to create flowing, natural, and textured hair for you. Whether for daily life or important occasions, Dorsanee Hair will be your secret weapon to shine. We continuously draw on global fashion trends, incorporating popularity, classics, and innovation into product designs, making every Dorsanee Hair wig radiate irresistible charm. Various lengths, colors, and styles are available, which can create strong personal fashion styles as well as natural daily images. Wearing Dorsanee Hair, renew your look. Our detachable design seamlessly blends into your existing hairstyle. Easily manage and change styles, and you will enjoy the convenience brought by wigs. Healthy and comfortable materials ensure a comfortable experience all day long. Choose Dorsanee Hair and meet the most beautiful you. While pursuing fashion charm, we also focus on product safety and applicability. Making your life more wonderful is our unchanging original aspiration. Dorsanee Hair, a leading international fashion brand, provides high-quality wigs to reveal your unique charm and make your life more wonderful.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

115 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(115)

52 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

super pretty hair!

This glueless wig is amazing! The texture, transparency, and quality are top-notch. I can't wait to see how long it stays looking great.

25 de junio de 2024
Valorada con 5 estrellas sobre 5

Customer service came through

This is one of the best wigs I've gotten in a long time! It's exactly as described, the lace is amazing, and the length is perfect! The customer service was awesome too. I had some delivery issues, but they responded quickly and kept me updated throughout the whole process.

6 de junio de 2024
Valorada con 5 estrellas sobre 5

Great customer service

The customer service representative is extremely patient and friendly, they reply to emails very fast as well. All in all, a good shopping experience.

1 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

One of the best wigs

I have to say, the wig I got from Dorsanee Hair is truly one of the greatest I've ever bought. My hair looks natural. With very little hair loss, no odor at all, and an amazing texture.

14 de mayo de 2024
Valorada con 5 estrellas sobre 5

Beautiful pieces for the price

I bought three units from Dorsanee Hair. The lace doesn't work perfectly, but after trimming it, it's okay. Dorsanee wigs are more durable than namebrand synthetics. The natural black color works for me, but they have lighter options too. The hair isn't completely straight, but has a nice wave. It's worth thinning them out for a more natural look!

14 de mayo de 2024
Valorada con 5 estrellas sobre 5

In Love with My New Hair!

The customer service is superb. I got a reply within an hour after emailing them my questions. I placed an order for the Straight 13x4 Transparent HD lace frontal human hair wig from Dorsanee Hair. The shipping was very quick and I received it in just three days!!

27 de mayo de 2024
Valorada con 5 estrellas sobre 5

I love Dorsanee Hair

I love Dorsanee Hair! I found it on Instagram. The hair is of amazing quality considering the price. I've been able to reuse the hair, and only started to see shedding after around the 5th installation.

15 de mayo de 2024
Valorada con 5 estrellas sobre 5

Best Wig

I loved loved loved the wig from Dorsanee Hair it was really nice. Easy to take care of and the lace was very nice the best lace ever. And the delivery was very fast.

17 de mayo de 2024
Valorada con 5 estrellas sobre 5

This wig quality was great !

I got their 30-inch water wave wig from Dorsanee Hair. The quality is truly excellent! The curl pattern is exactly like in the picture and it doesn't SHED at all! The straps at the back provide a great tight fit so it won't slide backwards and such. The texture is great and it's definitely worth the money!

26 de mayo de 2024
Valorada con 5 estrellas sobre 5

Best hair quality and best customer service.

I have been a customer of Dorsanee Hair for 2 years. I have bought more than 10 units and I am extremely satisfied with each and every purchase. The hair is soft and easy to manage. They are very prompt in responding to their customers and provide outstanding customer service.

23 de mayo de 2024
Valorada con 1 estrellas sobre 5

FIRST AND LAST TIME PURCHASING FROM THIS COMPANY/BIG SCAM

I AM NEVER PURCHASING FROM THIS COMPANY AGAIN!!!! This company is a BIG SCAM. This was my first time purchasing from this company and I ordered a 20 inch wig. Upon opening the wig, I noticed that the wig seemed much shorter than 20 inches. The wig also had areas where the hair was more sparse than the rest of the wig. I immediately wasn’t happy with the quality of the wig and decided to reach out to the company to make a return. I emailed them saying I wanted to return the wig and did not get a response, so I tried the other communion methods listed on their website (Whatsapp and IMessage), once again I didn’t receive a reply. It wasn’t until I asked if I could just exchange the wig for a different length so that it would at least be the length that I originally wanted, that they decided to reply. They ended up replying days later and saying that because of the Labor Day weekend they were out office…. At this point I was fed up with the customer service and decided that I actually wanted to go through with returning the wig. They asked if I could give them feedback on what was wrong with the wig as they “always” receive good reviews on the particular wig that I bought. They also sent their return policy and asked if I could read it. I read the return policy and let them know that I had a chance to review it, that my return fell within the requirements of their policy, sent them pictures of what was wrong with wig as per their policy, and explained what was wrong with the wig per their request. After that it’s just been radio silence ever since. I’ve sent them multiple messages on both WhatsApp and IMessage, and emails. However, no one is responding to any of my emails or messages. Im basically just being ignored by the company. This is completely unprofessional, if a customer wants to make a return they should be allowed to do so with ease. It’s not right for the customer to be stuck with a poor quality product, while the company gets to keep their hard earned money. I feel like I was scammed out my money and that this whole company is just one big SCAM. I’ve been dealing with this issue since May 3rd, 2024. It is now May 19th, 2024 and this issue has still not been resolved, and no one has gotten back to me regarding the return.

2 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

URGENT 🚨

Ordered a week ago for my BIRTHDAY and haven’t received any shipping details nor any delivery. I’ve emailed numerous times and even went out my way to text you all on instagram and TikTok AND call you which I can never get a hold of anyone. This is very unprofessional and unacceptable especially since this is for an important date for me. Before buying from you all I did my research to confirm this wasn’t a scam but you all are pushing me to think you are and I find it very disrespectful to play with someone’s money like that. If you all have “fast shipping” and “good customer service” why haven’t I received my package nor can get in contact with anyone???

13 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

ABSOLUTELY DONT DO IT!

ABSOLUTELY DONT DO IT!

Once ordered, the tracking showcased stuck in China for WEEKS. No response to the many emails sent for status. Paid a good bit of money for this wig. I would recommend LUVME wigs which are good quality and a GREAT tracking and RELIABLE company.

Again, youve been warned!!! Run with your money.

There were not many emails and once I shared this an email popped up. Where after days is the unit, in reply of your recent email I shared the order number. In addition I am not the not consumer to rate a 1 experience, there is a reason.

9 de abril de 2024
Opinión espontánea
Logotipo de Dorsaneehair

Respuesta de Dorsaneehair

Hello,
Sandy Dupar, We attach great importance to your order issues, and we are sorry to hear that you are not satisfied with our service.
Regarding the issue of lost no response, in fact, we have sent you many emails, and each message has a reply, and we have not received any reply from you. Is there something wrong with the email ?if there is something wrong with the email, we suggest through the WhatsApp services on the website , we'd love to make every effort to turn your experience into something better.

Dorsanee Hair wishes you happiness.
Best regards
Dorsanee Hair team

Valorada con 1 estrellas sobre 5

SCAM! They won't issue a refund

I ordered 2 wigs from this company. One of the wigs was as described, but the other wig had a ridiculously small cap size and could just about fit on my hand. I contacted the company for a refund, and they started speaking about measuring the wig to fit my head size. I reiterated that the wig was too small and that I just wanted a refund. They proceeded to say that they'd offer a £15 refund on a $149.20 wig. Which is absolutely outrageous to even suggest. They finally gave me their shipping details, but of course I had to pay the £36 myself to return the item. I provided proof that the item was delivered back to their warehouse, including a signature and they're trying to say that the item can't be found in their warehouse and that I must contact DHL. I would avoid buying from here because you won't get a refund if the wig is unusable. I have already contacted my card merchant.

1 de marzo de 2024
Opinión espontánea
Logotipo de Dorsaneehair

Respuesta de Dorsaneehair

Hello,
Mystery Girl, We attach great importance to your order issues, and we are sorry to hear that you are not satisfied with our service.
Regarding the issue of lost return package, if our email team confirmed with our warehouse that has not received parcel, we suggest you ask for help to shipping carrier you worked with, to investigate it , meanwhile leaving your questions by contacting our emailing:support@dorsaneehair.com again, we'd love to make every effort to resolve your problems,and turn your experience into something better.

Dorsanee Hair wishes you happiness.
Best regards
Dorsanee Hair team

Valorada con 1 estrellas sobre 5

Never received hair or a refund

Never received hair or a refund. Will Never purchase from here again.

12 de marzo de 2024
Opinión espontánea
Logotipo de Dorsaneehair

Respuesta de Dorsaneehair

Hello,
Mystery Girl, We attach great importance to your missing order issues, and we are sorry to hear that you didn't receive hair wig.
We suggest leaving your questions by contacting our emailing:support@dorsaneehair.com , we'd love to make every effort to resolve your problems,and turn your experience into something better.

Dorsanee Hair wishes you happiness.
Best regards
Dorsanee Hair team

Valorada con 1 estrellas sobre 5

I kept seeing a 30 inch water wave wig…

I kept seeing a 30 inch water wave wig advertised for a beginning of the year flash sale.. tired to research the company before buying the wig for 189.00. As soon as I took the wig out the bag I knew it was not 30 inches. Measured the hair stretched ..on the frontal I got about 16 inches from lace to tip.. middle of the wig I got about 23 inches fully stretched and the last weft of hair sewn on the wig I got a few strands measuring 26 inches fully stretched. The company had turned commenting off on their social media pages and I now find this to be a huge red flag. Am trying to find a way to send this back and get a refund . Very disappointing.

30 de enero de 2024
Opinión espontánea
Logotipo de Dorsaneehair

Respuesta de Dorsaneehair

Hello candace lindsay, We attach great importance to quality issues, and we are sorry to hear that you have encountered some problems with our wigs. if there is something wrong with the wig, we suggest leaving your questions by emailing:support@dorsaneehair.com, or through the WhatsApp services on the website , we'd love to make every effort to turn your experience into something better.
Dorsanee Hair wishes you happiness and luck in new year sincerely
Best regards
Dorsanee Hair team

Valorada con 5 estrellas sobre 5

I absolutely love this hair

I absolutely love this hair. It is so natural looking and I’ve had it now for months and it seems like it gets better with time. It is very thick and sturdy. Very well made.
I ordered their V part kinky straight hair.
I originally ordered a Upart by mistake and the customer service was so well that they changed it with no charge.
The unboxing was everything. It came in a nice wig box that had a magnet inside was a silk bag the wig a wig band. A head band and lots of other goodies.
I can not complain at all. Thank you so much!
I will def be ordering again

14 de octubre de 2023
Opinión espontánea

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