Dorset Plumbing Opiniones 120

Respuesta de Dorset Plumbing

28 feb 2026

Thank you so much for taking the time to share such a detailed and positive review.

We’re absolutely delighted to hear that you were pleased with the service from start to finish. Providing an efficient, well-organised experience is something we place great importance on — from scheduling surveys at a convenient time, to issuing clear and prompt quotations, and delivering the completed works within the agreed timeframe.

It’s especially rewarding to know that you were happy with the standard of workmanship. We take great pride in maintaining high-quality results on every project, no matter the size, and your recognition of that effort truly means a lot to our team.

Clear communication, reliability, and attention to detail are values we strive to uphold at every stage, so it’s fantastic to hear that this was reflected in your experience with us. Your willingness to recommend our services and to use us again for future projects is the highest compliment we could receive.

We look forward to working with you again and supporting you with any future plumbing needs. Thank you once again for your kind words and your trust in our team.

Respuesta de Dorset Plumbing

27 feb 2026

Thank you so much for taking the time to share such a detailed and positive review — it truly means a lot.

We’re delighted to hear that your experience with Dorset Plumbing was a smooth and professional one from start to finish.

Clear communication is something we take great pride in, so it’s fantastic to know that the text updates — both on the day of the visit and when the engineer was on his way — helped keep everything straightforward and stress-free for you and your tenant. We understand how important it is for landlords to feel confident that appointments are being handled efficiently, especially when coordinating remotely.

It’s especially lovely to hear your tenant found our engineer tidy and polite. We believe professionalism isn’t just about the technical work — it’s also about respect for people’s homes and delivering service with courtesy and care. Your feedback reassures us that this standard is being upheld.

We’re also pleased that the Landlord Gas Safety inspection and certification process was completed promptly, and that receiving the Gas Safety certificate within a couple of hours met your expectations. We know how important timely documentation is for compliance and peace of mind.

And of course, we’re glad you felt the pricing represented great value. We always aim to provide competitive rates without compromising on quality or reliability.

Thank you again for your trust and for choosing Dorset Plumbing for your property. We really appreciate your kind words and look forward to assisting you again in the future whenever you need us.

Respuesta de Dorset Plumbing

27 feb 2026

Thank you so much for taking the time to share such a wonderful review.

We’re really sorry to hear that you’d been having a stressful time with the issue, especially after experiencing a breakdown — plumbing problems always seem to happen at the worst possible moments. We’re so pleased that our customer service team were able to quickly understand the situation, get you booked in promptly, and arrange for one of our engineers to attend later that same afternoon.

It’s great to hear that the problem was resolved efficiently and that everything is now back up and running smoothly. Our engineers always aim to deliver not only a high standard of workmanship, but also reassurance and clear communication throughout the visit, so it’s fantastic to know you felt well looked after.

We also really appreciate your comments about our pricing. We believe in being transparent and fair with our costs, so knowing that you felt the service was good value means a lot to us.

Thank you again for your kind words and for choosing us. We truly value your support and look forward to helping you again in the future should you ever need us.

Respuesta de Dorset Plumbing

27 feb 2026

Thank you so much for taking the time to share such a wonderful review of Dorset Plumbing. We’re absolutely delighted to hear that you had such a positive experience with your new boiler installation.

It’s fantastic to know that our team were able to act quickly and get things moving for you without delay. We understand how important a reliable boiler is to your home, and we always aim to respond promptly and complete installations efficiently while maintaining the highest standards of workmanship. Your feedback lets us know we’re achieving exactly what we set out to do.

We’re also really pleased that you felt the pricing was competitive and fair. Providing clear, honest quotations with great value for money is something we pride ourselves on, so it’s wonderful to hear that this stood out to you.

Recommendations mean the world to us as a local business, and we truly appreciate you saying you would highly recommend us to others. Word-of-mouth support like yours helps us continue to grow and serve more homeowners across the area.

Thank you again for your kind words and for choosing us for your new boiler installation. If you ever need anything in the future—whether it’s servicing, advice, or further work—we’ll be more than happy to help.

Respuesta de Dorset Plumbing

27 feb 2026

Thank you for taking the time to leave a review.

We are extremely concerned by the claims made in your post, as they do not reflect what occurred during our visit. This is probably one of the greatest pieces of fiction we have ever read.

Our engineer attended your property solely to carry out a Gas Safety inspection. During this inspection, a leak of combustion was identified inside the boiler. Under Gas Safe regulations, there are only two categories of risk that we can legally apply:

1. **At Risk (AR)**
2. **Immediately Dangerous (ID)**

Your appliance legally fell within the **Immediately Dangerous (ID)** category. Despite what any other engineer may have told you, there is no alternative category such as “the CO alarm hasn’t gone off so it’s fine.” The presence of a carbon monoxide alarm does not override the legal requirement to classify and act upon a combustion leak appropriately.

If you are unhappy with the actions our engineer took, we strongly encourage you to contact **Gas Safe Register** directly. We are governed by them and operate strictly within their rules and legal obligations. Our engineers are required by law to make appliances safe when classified as Immediately Dangerous, which is exactly what was done.

We also wish to clarify that:

* We never sent you a quote for a new boiler.
* We explicitly advised that we did not wish to quote for a repair due to the level of abuse directed towards our engineer during and after the visit.

It is therefore unclear how this situation could reasonably be described as a “new boiler sales pitch.”

Regarding communication, we informed you that we would no longer respond to further calls after you contacted the office numerous times per day and sent repeated text messages, many of which were abusive in nature. At that point, it was necessary to set boundaries for the wellbeing of our staff.

We always act in accordance with Gas Safe regulations and with safety as our absolute priority. We categorically reject any suggestion that our actions were motivated by sales.

Dorset Plumbing

Respuesta de Dorset Plumbing

10 dic 2025

Thank you so much for your kind words! I truly appreciate you taking the time to share your feedback. It means a great deal to know that the response and service provided were helpful and met your expectations. I always strive to offer clear, timely, and supportive assistance, so hearing that it made a positive impact is incredibly encouraging.

If there’s anything more you’d like to explore, clarify, or discuss, please feel free to reach out anytime. I’m always here and happy to help!

Respuesta de Dorset Plumbing

10 dic 2025

Thank you so much for taking the time to share this wonderful feedback. We’re genuinely delighted to hear that you had such a positive experience with your recent boiler installation. Our team takes great pride in providing high-quality workmanship, clear communication, and efficient service from start to finish, so it means a lot to know this stood out to you.

It’s fantastic to hear that the installation met your expectations and that everything was completed to a professional standard. We’re always striving to make the process as smooth and stress-free as possible, and feedback like yours reassures us that we’re delivering the level of service our customers deserve.

We truly appreciate your trust in us and are grateful that you’d choose to use us again in the future. Should you ever need further assistance—whether it’s maintenance, advice, or another installation—please don’t hesitate to get in touch. We’ll be more than happy to help.

Thank you again for your kind words and continued support!

Respuesta de Dorset Plumbing

9 dic 2025

We carried out a routine service on your regular boiler. Shortly afterwards, you contacted us to say your heating was no longer working. We arranged for an engineer to return promptly, and during that visit he advised that the most likely cause was a faulty 2-port valve. However, because the area under the stairs was heavily cluttered, he was unable to fully access the components to complete a proper diagnosis. We explained that the cupboard would need to be cleared before we could confirm the issue.

We then gave you two options:

1. Proceed with replacing the 2-port valve, which based on the initial assessment was the most probable cause, or
2. Book a full diagnosis visit once the space had been cleared.

You did not accept either option and instead continued to respond with repeated questions and accusations suggesting we had caused the fault, despite having no evidence of this. As a result, we made the decision that we no longer wished to continue working for a customer who repeatedly assigns blame without basis, so we politely declined any further work, especially as we can't even see the faulty part let alone caused it to break

Any delays in progressing this job have been due to the above. Regarding the gas safety certificate, these are issued within a week as standard. You began requesting it immediately, which is why you felt it had been delayed, but it was still within our normal timeframe especially for this time of year, but as soon as you asked we sent it.

Respuesta de Dorset Plumbing

17 oct 2025

Thank you so much for taking the time to share such an amazing and detailed review! 🌟

We’re absolutely delighted to hear about your positive experience — from your first call with our office team to the completion of your new boiler installation. It’s wonderful to know that Ben was able to reach you so quickly, especially given your rural location, and that he provided a clear and prompt assessment. We always do our best to respond as fast as possible, particularly when there are vulnerable or elderly family members involved, so we’re really glad we could prioritise your installation and get everything up and running so soon.

We’re also thrilled to hear such lovely feedback about Jet. She’s an outstanding heating engineer and a valued member of our team — skilled, professional, and with the caring touch that truly makes a difference when working in someone’s home. Knowing that she made you and your mother feel comfortable and cared for really means the world to us.

A special thank you as well for recognising Max and Angel from our office team! They take great pride in providing friendly, reliable communication and making sure every customer feels supported from start to finish.

It’s feedback like yours that reminds us why we love what we do. We’re proud to be a local Dorset company that customers can rely on — for quality workmanship, genuine care, and a personal touch every step of the way.

From all of us at Dorset Plumbing, thank you again for your kind words and trust in our team. We’re so pleased you now have heating and hot water again, and we wish you and your mum a warm and comfortable year ahead. ❤️

— The Dorset Plumbing Team

Respuesta de Dorset Plumbing

27 jul 2025

Thank you so much for your kind words and continued trust over the past 5 years! We're thrilled to hear that you've been happy with our service, pricing, and responsiveness. Providing clear, friendly, and professional service is exactly what we aim for, and your recommendation means a great deal to us. Looking forward to continuing to serve you in the future!

— The Dorset Plumbing Team

Respuesta de Dorset Plumbing

14 jun 2025

Thank you so much for your kind words! We're really pleased to hear that Jake was able to quickly identify and resolve the issues with your boiler. We'll be sure to pass on your thanks to him — he’ll be glad to know his work made a difference. If you ever need anything in the future, don't hesitate to get in touch!

Best regards,
The Dorset Plumbing Team

Respuesta de Dorset Plumbing

4 jun 2025

Thank you so much for your kind words! We're thrilled to hear that you're happy with your new boiler and the service provided. Our engineers always aim to treat every home with the utmost respect, and it's great to know this was reflected in your experience. We truly appreciate your trust in us and look forward to taking care of your annual boiler service. If you ever need anything else, we’re just a call away!