As a small family business, finding an agency that actually listens felt impossible until we found DPOM. Lee has been wonderful, he remembers the little details about our business and always has time... Ver más
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Consulta las opiniones de los clientes
Been Using them for 2 months or so feeling the difference and defi right direction after being lied to by previous incumbent who could spend money fast and always had an excuse why ROAS wa... Ver más
I spend around 5000 per month and am subscribed to DPOMs Elite package. Since signing up I’ve seen my CPA go down and my conversions increase without spending a penny more. I am completely satisfied... Ver más
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I’ve been running google ads campaigns for my business’s for over 3 years now. My original ad company we’re too busy and couldn’t take my new business on so I found DPOM through word of mouth I’m gla... Ver más
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Información sobre la empresa
- Agencia de publicidad
- también en la categoría
- Agencia de marketing
- Agencia de marketing online
- Servicio de marketing por Internet
- Servicio SEO
Sobre DPOM
Escrito por la empresa
DPOM have provided our Google Ads management service to over 1000 small and medium businesses over the last 13 years.
We specialise in helping small businesses grow with Google Ads, and with over 13 years of experience across almost every industry, DPOM is uniquely positioned to help your business grow. We pride ourselves on being honest and transparent with our clients from the very start so you can make informed decisions about whether or not to engage our services.
We'll never make a guarantee or promise that we can't keep, and we'll always give you unfiltered realistic expectations of what we can do to help your business grow.
Why choose DPOM?
- Small business-friendly pricing - Prices start from just £95 per month for smaller budgets on Google Ads
- Over 13 years of experience - We've helped businesses with budgets ranging from £200 to £200,000 per month!
- No long-term contracts - We won't tie you into paying for something you no longer need! Our contract is a simple monthly rolling agreement that you can cancel whenever you need to with just 31 days notice.
- Cancel anytime with just 31 days' notice - Google Ads (like any advertising) doesn't work for every business, and we believe if it doesn't work for you, you should be able to cancel with no fuss! To cancel, you simply email cancellations@dpom.co.uk and provide 31 days' notice to cancel and that's it!
- Transparency Guarentee! - Google Ads and SEO (and any marketing) takes time and in every quote we send, we lay out time frames and expectations so you're fully informed from day one!
We always recommend only signing up to our service if you're willing to give us 3 months to try various strategies to improve your results.
There are no guarantees with any type of marketing, and we'll only ever give you realistic expectations so you can make objective decisions about your investment and whether to continue or not.
We know that as a small business owner, you may not have the time to manage your Google Ad campaigns and you need to make every penny count. With packages to suit most budgets, DPOM offers expert care to manage your campaigns while you manage your business. Speak to our friendly team today to learn more about how we can help your business grow.
Información de contacto
DP Online Marketing Ltd, Mayden House, Long Bennington Business Park, Main Road, Long Bennington, , NG23 5DJ, Newark, Reino Unido
- 0115 727 0038
- info@dpom.co.uk
- www.dpom.co.uk
4,2
Muy bueno
242 opiniones
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Cheap for a reason / Inflexible Terms
Cheap but for a reason / Inflexible Contract Terms
Best to read the contract small print first before you sign your life away on DPOM
There are nasty clauses all over it especially with regards to payment which they refuse to even consider amending.
For example if you are 7 days late on a payment eg if you are on on holiday or ill , they automatically charge you for another 2 months and you are contracted to it.
So at £195 + vat you are looking at a £468 payment. I raised this with them but they refused to change this to a more reasonable timeframe beyond 7 days late or even remove the charging 2 more months for no reason. Seems very unreasonable which should make you wonder what other issues there might be if contract terms are this inflexible.
"a. 6.3.1 Should the Customer cancel their Direct Debit Mandate (or debit/credit card authorisation) without first providing an alternative payment source, an administration charge equal to 2 x monthly payments will be charged in addition to any outstanding amounts"
Its hard to trust companies that have contracts like this especially when any request to change them is met with comments like "We have terms in place to protect both you as a client and us as a business". This is definitely not protecting you as the client in any way and seems way beyond protecting them as a business!
Dont waste your valuable time!
1 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
Hi Oilver,
We don't have any record of you as one of our customers so I'm not sure why you would leave a review of our service? The points in your review are also incorrect.
I do agree with your point however, that you should ALWAYS read the terms and conditions and we are so transparent, we provide them to every potential client that enquires about our services!
We pride ourselves on our transparency and we always provide our terms of business in advance of working with a client. This allows you, as a potential client to make a decision if you'd like to work with us under the terms we offer.
We only accept payment via direct debit or recurring card payment. This means if you were ill or on holiday the payment would still be made, so this situation would never arise. We do not charge for another 2 months if you are late on a payment so I am unsure as to why you would mention this. As a small business ourselves, we understand that sometimes payments can be made late and we work construtively with customers to resolve this - we certainly don't add punitive charges as you mention.
As any business does, we do however have to protect ourselves from those that may not have the best intentions .The only time we'd charge a fee equal to 2 monthly payments is if you sign up to our service, receive work from us and then breach your contract by cancelling a mandate to avoid paying us - not if you are late on a payment. Of course, any honest person would never do this but it serves to protect us in the event we fall victim to this.
As we transparently provide our terms in advance, we actively draw attention to them. We believe transparency with our terms is the the only way to be so thanks for drawing attention to a clause that we make publically viewable.
You mention it's hard to trust companies that won't amend their terms and conditions however, I think any reasonable person would agree that being open and honest about our terms before a customer signed up, is a fine example of being trustworthy and honest.
As I mentioned at the beginning of this reply, you are not and have never been a customer of DPOM.
Camilla at DPOM is a super star
Camilla at DPOM is a super star! Our Adword campaign is working beautifully. Reduced costs and increased enquiry levels, very pleased!!
7 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
Thank you so much for taking the time to leave a review on the service you're receiving from Camilla! It's great your campaign is working so well with reduced costs and increased conversions and I'll be sure to pass your comments onto Camilla! I know my colleague Camilla works very hard for her clients and its great that things are going great for you!
As always, Camilla is available should you need anything at all and thanks again for the wonderful review!
Thanks again!
First used Dpom just before the…
First used Dpom just before the pandemic started and had great results but unfortunately things went down hill due to covid so had to stop for a while. The guys and girls at Dpom were my first call when I was read to start advertising my hotel again now the world is turning back to normal.
The next step is a new web site and thheynhave been really helpful advising me on what sort of site I need which is crucial given I’m getting on a bit and this is all beyond me. Thanks dave at the leaf hotel
6 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
Thanks for the great review Dave and furthermore, thanks for being a client - again! Great to have you back as a client and looking forward to working with you into the future!
Fired. £293.84 Per Lead!
We were forced to fire this company in three weeks due to incompetence. DPOM have gotten the worst results I have ever seen from a marketing agency.
Their Google Ad Result Was: Last 7 Days, £293.84 Per Lead! Before they were hired, it was £25 per lead.
When we called the account manager to let them know about the mistake and they didn't care. No guilt, no remorse for wasting loads of my money. THEY DID NOT CARE!
6 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
I'm sorry to hear about your negative experience with DPOM. However, I want to point out that three weeks is not enough time to accurately gauge the results of a Google Ads campaign. From the start, our quotation states that it can take several weeks or even months to see significant results from a marketing campaign.
As you know, the reason we recently changed approach was due to you requesting we look at ways to increase your conversions. To do this, we can only test new strategies and keywords to get data and then optimise to improve performance. There is no way to know the outcome of a test before we perform it.
When we first take over your campaigns, we have to test, measure and refine optimisations to uncover opportunities to improve your account performance. Regrettably, sometimes this can cause CPAs to increase and in that case, we then optimise to bring things back down. This is an inescapable feature of Google Ads - we have to test and measure and then react based on the data - there is never a guarantee that an optimisation will lead to increased performance, no matter how well informed it is.
I believe my colleague has reached out to you today to try and resolve your concerns and I'm confident, given you provide us with the time we say we need, your campaigns will improve as the vast majority of our clients find.
Would 100% recommend
Would 100% recommend. First real foray into Google Ads, Lee Harrop has been an absolute life saver. Always willing and able to pick up the phone or jump on a video call to talk through any questions or queries. Excellent service.
3 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
Thank you so much for your review! I am glad to read that you're happy with the service/communication you receive from Lee!
happy customers
our company has been using Dpom for a while now and always have had great service and good results. I have recently taken over the media and marketing role for our company and Lee has been a great help to me and he has always been happy to answer my questions (which I am sure are mostly daft questions but he answers them any way).
Peter
2 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
Hi Peter! Thank you so much for your review, it's great to hear that Lee is taking care of you and I'll be sure to pass on your comments!
signed up for starter packagte with…
signed up for starter packagte with dpom for my catering business, surprisingly good service given i pay £95 per month. Raise a ticket to communicate with them but they answer quickly and ive built quite a good relationship with the guys. V.happy so far.
2 de marzo de 2023
Opinión espontánea
Respuesta de DPOM
Thank you so much for your review. I'm just struggling to find you on our system so if you could let your account manager know you've left this, we'd love to thank you over the phone!
I got my fingers burnt
Unfortunately my business sales have not improved at all since using DPOM services for the past 4 months. In fact my costs have increased whilst sales have reduced over this time. Since January 2023 we have spent in-excess of £1000 in fees and AdWord costs and achieved only 22 sales in total, a loss of over £700. I cancelled the service with DPOM on January 31st but have been informed that will have to pay up until the end of March even though I have no intention of using their services again. They say things will improve in time but it is my business that is losing money, not theirs.
I will be looking for another Google AdWords Partner, and all I say is do your homework first and be prepared to part with a lot of money with very little reward. I should have taken my own advise!!!
28 de febrero de 2023
Opinión espontánea
Respuesta de DPOM
We're sorry to hear that you didn't see the results you were hoping for with our services.
As our 5 star reviews on Trustpilot show, we provide great results for our clients however, unfortunately, Google Ads doesn't work as well for some as it does for others and we do warn that this is an unavoidable fact from the start.
At DPOM, we strive to set realistic expectations for our clients and communicate what to expect in advance. We also pride ourselves on providing flexible contract terms, offering monthly rolling contracts with the option to cancel with just 31 days' notice. This means that if things don't work out (and we do say this is a possibility from the start), it's easy to cancel without being tied into a long-term contract. In your case, you cancelled on the 31st of Jan and your last payment was in Feb as it fell within the notice period - just like we explain from the very start in our cancellation terms.
We are so transparent, we even include this information on our Trustpilot profile to the right of this review!
Regarding your concerns about fees and AdWords costs, we do outline all fees and costs upfront to ensure transparency and avoid any surprises. While we understand that you did not see the results you were hoping for, it's important to note that the success of any marketing campaign can vary depending on various factors, such as industry competition, your product offering, your service, and even seasonality. We also provide regular updates and insights on campaign performance so that you can make informed decisions about your investment - and whether to continue or not.
Regarding your cancellation, we do require payment up until the end of the notice period to ensure that we can properly wind down your campaign and tie up any loose ends. Again, all this is detailed in our original quotation and indeed, on our website.
We understand that you have decided to move on to another Google Ads Partner, and we wish you the best of luck with your future endeavors. If you have any further questions or concerns about our services or contract terms, please don't hesitate to reach out to us.
I have been using DPOM for over a year…
I have been using DPOM for over a year now and recently transitioned to new account manager Camilla Cross - she is very fast and diligent - creative with ideas - and our monthly catch-up meetings are really useful!
22 de noviembre de 2022
Opinión espontánea
Great results
we've been using Lee Harrop for 3 Months, as a small business new customers was essential in our growth, Lee has understood our target market and adapted our key words, his input and attention to detail has increased our clicks to websites and over doubled our new business enquires.
20 de noviembre de 2022
Opinión espontánea
Great service and really helpful group…
Great service and really helpful group of guys and girls. Made my Google ads while again after another agency practically wrecked it! Thanks guys
15 de noviembre de 2022
Opinión espontánea
Fantastic service from the guys at…
Fantastic service from the guys at DPOM. I was impressed by their reviews and the fact they’ve been in business for a long time. I’ve worked with them for a few months now and I’ve seen better and better results so I’m very happy so fsr
9 de noviembre de 2022
Opinión espontánea
I started DPOM back in June of this…
I started DPOM back in June of this year with no work worried about ongoing situation Lee made me feel comfortable and convinced me on strategy that has worked to generate quality leads and now we are working on second campaign to increase my potential for employing a second plumber to expand my business
8 de noviembre de 2022
Opinión espontánea
Respuesta de DPOM
Thank you so much for your amazing review. As a small business ourselves, we know how important it is to have a regular source of leads and we are all very pleased that you're happy with the service received from Lee. Thanks!
I have been using DPOM for some time…
I have been using DPOM for some time now and deal with a Gentleman called Lee Harrop he is a credit to the company and very helpful
He is also very knowledgeable and his attention to detail is second to none and he has helped grow our business on line
I would recommend Lee to anyone who requires digital marketing
28 de octubre de 2022
Opinión espontánea
Respuesta de DPOM
Thanks so much for the review! I will pass on your comments to Lee!
Came across Dpom having had some…
Came across Dpom having had some nightmare experiences with marketeers who have ran. Disastrous campaigns.
Been dealing with Lee and he got the campaigns up and running very quickly.
What I like about him is his approach to restrict needless spend and he’s put together a modest campaign with emphasis of gathering data and generating traffic for my niche industry. He’s also set up a further campaign and been very consultative and again suggested things in my best interest.
This way of working for me is ideal as I’m happy to run campaigns providing good levels of traction, generating real intent to book without being stung by google.
Very happy with what’s been done so far and will see what this brings.
Very happy with the ads and very happy with the responsiveness of service.
5 de agosto de 2022
Opinión espontánea
After months of a horrifying experience…
After months of a horrifying experience with our provider we found DPOM. Return on ad spend up, quality of lead up, and at last an ad spend that works for us. We've been dealing with Lee Harrop - he takes the bull out of an industry full of it!
22 de agosto de 2022
Opinión espontánea
Respuesta de DPOM
Thanks for taking the time to leave a great review Chris, I have passed your comments onto Lee.
It's really important to us that you get the best possible value from our service and I'm pleased to see that's happening and I'm confident Lee can continue to generate great results for you.
Thanks again!
DPOM have completely transformed our…
DPOM have completely transformed our Google Ads - thank you!
22 de agosto de 2022
Opinión espontánea
Respuesta de DPOM
That's for the great review Cara!
Good company
Good company. Realistic expectations set from day 1 and good communication.
11 de julio de 2022
Opinión espontánea
Respuesta de DPOM
Thank you for taking the time to leave this review Taimur!
A much improved Google Ad campaign
Lee has been extremely helpful in setting up & maintaining our current Google Ad campaign - especially working in a very niche area of the market.
All of the signs point towards a more efficient spend on relevant leads compared to when we were running this ourselves.
31 de mayo de 2022
Opinión espontánea
I am so glad I have chosen DPOM to run…
I am so glad I have chosen DPOM to run my Google Ads campaigns. Lee Harrop has been a great help and I have seen a much greater number of direct enquires from my Ads.
12 de abril de 2022
Opinión espontánea
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