Excessive charges!!!!!
There was a mix-up between ourselves and the brewery when ordering parts, as both parties placed orders directly with the company. This resulted in a duplicate order.
We returned our items immediately, without even opening the package. Once the company received them, they issued a refund minus a 15% restocking fee. However, the terms and conditions on their website at the time of purchase clearly stated a £10 restocking charge. The returns note I requested only mentioned that a restocking fee would be applied depending on order value/products—there was no mention of a 15% charge.
I was therefore very disappointed to be charged £211.65, which is a significant difference compared to the stated £10 fee. While I understand a reasonable restocking charge, this level of fee—especially without clear prior disclosure—is unacceptable.
When I contacted the company, their response was simply that they would update the website, which does nothing to resolve the issue.
Due to this experience, I will not be using this company again or recommending them to others.