Deja Senatus did an exceptional job with assisting us each step of the way. She is very professional, excellent in details on our purchase, we felt comfortable to sign our final documents and was ple... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
My experience with drive time was excellent because the employees there are very nice and found me the car I was looking for and actually for a cheaper cost than I seen online. Everyone was excellent!... Ver más
Jason was great at helping us through the process of getting a car. I wasn’t too happy about my options but Jason made me happy about it. The only thing that made me disappointed was the port to my ve... Ver más
La empresa ha respondido
Best car buying experience I have ever had Very professionally oriented personnel Honored what was said over the phone and a very streamlined deal I would recommend anyone for drive time
La empresa ha respondido
Información sobre la empresa
- Concesionario de automóviles usados
- también en la categoría
- Compañía de financiación y préstamos para coches
- Concesionario de autos
- Mercado de automóviles
Sobre DriveTime Car Sales - Henrico
Escrito por la empresa
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Escrito por la empresa
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Información de contacto
3300 Mechanicsville Turnpike, 23223, Richmond, VA, Estados Unidos
- 18043211130
Discover DriveTime
3,5
Medio
30 opiniones
Invita a los clientes a opinar
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Ha contestado el 95% de las opiniones negativas
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Great to do business with
Staff went above and beyond to get me in the car I wanted
31 de enero de 2024
Mixed feelings...
Great customer service across the board from beginning to end. However the car I was sold has a horrible smell that can't be pinpointed to a specific location and even after a deep cleaning and detailing service the smell still is lingering. The air cabin filter was also completely clogged with dirt and dust and was not changed. Vehicle looks well/clean but the smell is off putting making the purchase unsatisfactory.
24 de agosto de 2023
Opinión espontánea
Respuesta de DriveTime Car Sales - Henrico
We are thrilled to hear that you experienced a positive car-buying experience. We do our best to ensure all vehicles are clean and ready for sale, and we apologize if that was not your experience. We also offer a 5-day Vehicle Return Policy that allows our customers the opportunity to inspect and get comfortable with their purchase. We aim to provide our customers with the best experience possible! We are happy to see you are working with our team to find a resolution. If you have additional questions or concerns, don't hesitate to reach back out.
Very convenient for my family and I
7 de marzo de 2023
Customer service was great!! Quick and easy! And everyone was so friendly!
Customer service was great!!
21 de febrero de 2023
Good customer service
Jason was very helpful and knowledgeable about everything. Good customer service from everyone involved in my purchase as well.
19 de noviembre de 2022
The people were really nice and helpful
29 de octubre de 2022
Hi I purchased a car on yesterday I…
Hi I purchased a car on yesterday I feel like the service was horrible but the representative was awesome the car has to go to the shop as soon as I purchase it because of the terrible Sound of the brakes in the back then the tire pressure light is on. The car wasn’t clean. I feel like as much money I was charged I shouldn’t have to go through these things.
9 de agosto de 2022
Respuesta de DriveTime Car Sales - Henrico
Hello Theresa,
Thank you for taking the opportunity to write a review. I am torn to hear that you encountered mechanical concerns after purchase and if you were dissatisfied with the condition of your vehicle.
Please know that we inspect each of our vehicles in an effort to avoid situations such as these. However, due to the nature of pre-owned vehicles, we are unable to predict when vehicle concerns arise after the time of sale. For this reason, each vehicle includes an initial 30-day/1,500-mile Limited Warranty, in addition to an optional Vehicle Service Contract that we offer at the time of sale for purchase.
We also offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
That said, I want to apologize again for any inconvenience this situation has caused. We will be providing feedback to our team to ensure our vehicles are presentable for our customers upon purchase. If you wish to discuss your concerns further, please reach out to our Customer Relations team at (888) 290-0148.
Kindly,
DriveTime Customer Relations
Super Nice Job!
Very friendly! Quick and painless! They listened to me. It was like I was in control the whole time! Just wish they were a little more knowledgeable about their cars instead of referring to the manual
19 de junio de 2022
I found that all personnel where…
I found that all personnel where courteous and well-informed. Tyler was my sales rep. He was very thorough and explaining all the paperwork and made certain that the vehicle is ready for me when I arrived. We went over all documents thoroughly. I found the experience very rewarding.
2 de junio de 2022
My experience was one I’ve never had
My experience was one I’ve never had! It was absolutely great! She was informative, knowledgeable, helpful and patient. She made my shopping experience one to remember! Thank you so much!!!!
24 de mayo de 2022
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