DriveTime Car Sales - New Castle Opiniones 58

I had an amazing experience with DriveTime! From the moment I walked in, the atmosphere was welcoming, professional, and stress-free. The entire team made the car-buying process smooth and straightforward, which I truly appreciated.

A special shoutout to my salesman, Dena — absolutely top-notch! Dena went above and beyond to make sure I was comfortable, informed, and confident every step of the way. There was no pressure, just genuine care and dedication to helping me find exactly what I needed. Dena’s patience, knowledge, and positive energy made all the difference.

If you’re looking for a dealership that truly values its customers and a salesperson who will treat you right, I highly recommend DriveTime and asking for Dena. This was more than just buying a car — it was a great experience from start to finish

I brought my vehicle from Drivetime October 2024 I only got to drive it until May 2025 before the engine went out. I took it to Lincoln Ford dealership to get repair. I brought Drivetimes warranties they offered through Silverock, they were practically useless. They do not cover full repairs and only want to pay for refurbished parts and we still had to come out of pocket almost $2,000.00. Then we picked car up did not make it home before the car broke down again this time had it towed back to shop, the transmission is out. We had to get another one, Silverock refused to pay for a new one, only a used one. We had to pay out of pocket almost a $1,000.00. Got our car back, again broke down from over heating, this time the radiator. Silverback refused claim. We had to pay out pocket$700.00. Got car back broke down again. My car has been in the shop consecutively since May 2025, I have not driven my car more than a day since then and it is still in the shop to this day with one issue after the other. I called Drivetime and their corporate office to seek reimbursement or to help pay for these repairs since they sold me a LEMON vehicle, they did not even ablige me, told me there was nothing they can do for me. I told the management at Drivetime they sold me a LEMON they did not even care. THIS PLACE IS CROOKED AND THEY ARE SELLING BAD CARS AND DO NOT CARE TO MAKE RIGHT THEIR WRONG! THEY ARE CROOKS AND SHOULD BE PUT OUT OF BUSINESS!!!! SHIREE SIBBLEY-ANDERSON

From start to finish my experience was above my expectations. Olivia was kind, professional, and kind. I was in and out in like an hour and a half.
I will admit I was nervous going in. I didn’t know what to expect from this dealership.
The nerves completely went away after sitting with Olivia. Thank you Olivia. I also left my sunglasses there and she called me to tell me they were there before I got a chance to call them. Integrity 100%.
The ONLY reason I don’t give 5 stars is because the overall office itself had a peculiar smell. It may be that it’s an older building. Other than that… go meet with Olivia. Worth it!

I bought my car 1 month and 2 days ago and today my car
is going in the shop for the 2nd time. The staff was pleasant but I am not a happy person.

Great service had an issues with misunderstanding they handle it well and I purchased the vehicle I’m very pleased of how it was handled. Really good and easy car purchase process

Everything went smoothly customer service was great. Highly recommend getting a car here

Olivia made my experience great, she answered all my questions and explained carefully in detail about the process and financial paperwork

The sales associate at the New Castle location is the best.

Easy process and friendly staff.

Excellent sales associate that made the purchasing experience awesome.

Great people, the easiest car buying I have ever had , Dina-Marie was the best

Helped me when in a pinch. Grateful to the team for getting me into my new Honda!

Olivia was fantastic! Helped with all my questioned, assisted with showing me three cars and was positive the entire time!

Was a wonderful experience Olivia was the best

Olivia Wimbush was very friendly, professional and thorough. The process of buying a car is very stressful and she helped make this process as smooth as can be. She explained everything at length and was patient.

Worked with olivia and she was great. Super helpful and got us into a great looking truck and had a great experience.

Dena was excellent and explained everything so well! I love my car thanks Dena!

quick, easy, simple, friendly

I waited 4 hours at drive time, when i went to drive home half way home my engine light came on in my vehicle

Convenient and professional staff