Unworkable key fob only received one. Dealership did not wash so I didn’t realize the amount of cosmetic damage. Very dissatisfied with customer service as I asked them to replace key fob and I would... Ver más
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Consulta las opiniones de los clientes
No haggle true pricing is the best part! Staff is really nice, knowledgeable and help you get out the door with what you want. Cicero Williams in my opinion got us taken care of really quick, took us... Ver más
I reserved one vehicle but when I arrived at the location I seen other vehicles that I found myself being interested in. Mr. Terrence and John were very patient with me on making my decision. John was... Ver más
Mia was an absolute delight and she helped us every step of the way!! She has excellent customer service and we didn’t feel pushed to get into anything we didn’t want!! I think I tagged the correct lo... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de automóviles usados
- Mercado de automóviles
- Concesionario de autos
- Compañía de financiación y préstamos para coches
Sobre DriveTime Car Sales - West Houston
Escrito por la empresa
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Escrito por la empresa
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Información de contacto
6335 Southwest Fwy, 77074, Houston, TX, Estados Unidos
- 18326496515
Discover DriveTime
3,2
Medio
43 opiniones
Invita a los clientes a opinar
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Ha contestado el 96% de las opiniones negativas
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Poor customer service
Customer service wasn’t what I expected. Salesman never got up from his desk, to go outside with me to pick out my car. He also didn’t come outside while I had to do the car check list. No excuse weather was great. Totally wasn’t satisfied with the customer service. The car I purchase, was only half full. No one washed, or vacuumed the car. DriveTime needs to do better.
30 de noviembre de 2022
Respuesta de DriveTime Car Sales - West Houston
Hello Dwight,
Thank you for providing us with your feedback. We are genuinely sorry to hear about your experience with the local dealership location you visited.
Please know that we do our best to provide all our potential customers a personalized and comfortable experience. We greatly apologize that this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.
We appreciate and value your feedback. We will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any questions or additional feedback, please don’t hesitate to contact our Customer Relations department at (888)-290-0148.
Best regards,
DriveTime Customer Relations
John is really in the right business
John is really in the right business. I didn’t feel pressured, he wasn't irritated I changed my mind on cars, and he has a customer service personality. Had I felt pressured, I wouldn’t have purchased a car, but he made my experience better than any other.
23 de septiembre de 2022
I felt rushed and not wanted but I…
I felt rushed and not wanted but I needed a car. The sales rep. was not welcoming.
31 de agosto de 2022
Respuesta de DriveTime Car Sales - West Houston
Hello Carolena,
Thank you for providing us with your feedback. I am genuinely sorry to hear about your experience with our dealership location.
Please know that we do our best to provide all our potential customers a personalized and comfortable experience. I greatly apologize if this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.
We appreciate and value your feedback. We will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any questions or additional feedback, please don’t hesitate to contact our Customer Relations department at (888)-290-0148.
Best regards,
DriveTime Customer Relations
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