DSG Renault Opiniones 

On the 1st September 2026, my Dacia Duster went for an annual service and MOT, at the Dacia dealer, DSG Morecambe Fellgate White Lund Industrial Estate Morecambe LA3 3PE. Upon collection of my vehicle, my vehicle user manual and service record were missing. I raised this with the service advisor, Gemma Isherwood, who spoke with the technician, Edward Harling. After speaking with him, he informed me he did not know how, or why my user manual and service record book were missing. I then asked Gemma Isherwood that I would like to speak with the service manager, who in turn apologised but said he could not explain why the book was missing. I have made 3 trips to DSG Morecambe in an effort to get to the facts of why my property is missing. I was informed on 3rd September 2026, that a replacement book would be ready for today, 4th September 2026, however, the service record could only be stamped up and the service mileage entered from the 1st November 2022, up to the 1st September 2026, and no signatures have been entered into the records. I had explained to DSG staff, that I purchased the vehicle new on the 11th October 2019, from P V Dobson & Sons Bridge End Garage Levens Kendal LA8 8EL. Unfortunately, I do not have the paperwork for the first 2 services carried out by P V Dobson, and due to the company ceasing as a Dacia Dealer in 2021, I am unable to have the first 2 service stamps placed into the new service book, whilst I do have all the paperwork regarding the new sale of PK 69 AYP to myself. I have viewed the dash cam footage from the 1st September 2026, this shows the technician servicing the vehicle. He places the paperwork and service book on a workbench, however, that is all it shows. The footage also shows the vehicle being transferred to the MOT bay. I am absolutely furious with DGS Morecambe. I now have an incomplete service record, and as I intend to part-exchange it for a new vehicle, this will have an adverse impact on a valuation, not to mention a new owner will be disadvantaged. I understand that DSG Morecambe are facing severe difficulties, and Iain Leslie Stoker has been seeking a buyer for the business, my understanding is that this has been unsuccessful. The staff that are left are demonstrating total apathy, as they had been told at short notice the business was to be sold, and staff made redundant. Had I known this a lot earlier, I would not have taken my vehicle to DSG Morecambe, but would have travelled to the Preston Dacia Dealer. This has left me feeling completely let down and furious with DSG. The owner/service manual was my property, and more care should have been taken. This is not what is expected from a main dealer, even if the staff are uninterested and unenthusiastic.

Recently bought a new car from DSG Morecambe.
Jeff was brilliant ... Calm,friendly,polite,profesional,knowledgeable, and easy to get on with.
The purchase went smoothly from start to finish.
Jeff is a credit to his company.
Very happy with my purchase.

Myself and my daughter just bought two new cars. This is my sixth of them. All sold by salesman Jeff. He is great at his job. Good to deal with and attention to detail 10 out of 10. A real credit to DSG. To often people who put the extra effort in get over looked. My family wouldnt deal with anyone else.

I do not recommend this dealership at all. I ordered a car from them, living in Scotland myself so I could not inspect it in person before taking delivery of it. The photos showed all the good angles and made it look in perfect condition. Upon delivery i wasnt given sufficient time to fully inspect it due to the driver being in a rush and him coming early while I was busy on the phone. Upon inspection once he had left I discovered 3 small dents, chipped paint on the handle, the inside was most definitely not professionally cleaned prior to delivery as there were food bits in between seats, and stains on the seats as well as the roof lining and scratches in the leather bits on the front passenger door. Completely unprofessional to not include this in the listing and not to deep clean a car prior to selling it. I reached out and instead of doing the decent thing of offering to have it cleaned and repair the damage that was not disclosed I just got sent a copy of the contract.

The service and MOT of our car all went very well, including provision of a courtesy car. The staff were very welcoming and helpful with queries, work completed on time and comprehensive paperwork to confirm what work had been done and the car condition. Thank you DSG Morecambe!

Bought a car from them in late 2023 as always John Stoker went the extra mile to find me the best deal. Had a few teething problems but they were resolved In a very professional way with no cost to myself. If you want a car with great after sales service visit DSG first you won’t be disappointed 👍

Best customer service around. Wonderful people who really helped me out with a part when I was in a pinch. I have also bought 3 renault zoes through them for myself and my mum and they have been wonderful every time.

I have never been so badly handled as a customer in all my life and I will never set foot in this place ever again, took my car in with a window which wouldn't open and after being quoted £548.19 then £668.19 and then £776.18 and ended up finally paying £884.67 for brake pads and a caliper fixed, even though when the car was returned the first time, not only did the one window still didn't work but also others now didn't work!!!!

In between all this, I had been admitted to the hosptial after having 2 heart attacks. I tried speaking to the people in charge and after asking how can it be that when the car was finished and returned that the initial problem was not only still there but other windows were now also not working, I was told that the part they fitted and tested when they left Barrow must have broken by the time it got to Dalton...just bad luck or coincidence.
The whole handling of this issue has been extremely bad and the customer service is atrocious, never ever will I go back or recommend this company to anyone and I would advise people to look for more local repair shops who are more honest and fair. DSG Ltd, you have let me down and should be disgusted with your behaviour!