Банка ДСК Opiniones 

One of the busiest areas and banks in Nessebar, yet today there were only three members of staff working.

One member of staff spent over an hour dealing with a single customer. Another served just two customers, while the cashier had dealt with around four.

Meanwhile, I have now been sitting here for over an hour, along with several other customers, and still have not been served.

This is simply not acceptable customer service, particularly for a busy bank in such a busy location.

**Get more staff.**

Or is the idea that if customers are made to wait long enough, they will eventually give up and leave?

People have places to be and businesses have customers to serve. An hour-plus wait just to be seen is unreasonable.

I am asking management to address this immediately, review the staffing levels at this branch, and ensure that sufficient staff are available during busy periods. Customers should not be expected to wait for over an hour simply to receive basic banking service.

As a positive, even though I received an SMS telling me I had a new card there was not one there to collect. BUT, the service provided was excellent.
The bank clerk helped install the new mobile app and set a new static pin.
She was polite, and helpful.

Сайта и приложението са счупени през ден, нищо не работи когато ти трябва. Бъгове, не праща кодове, транзакции се губят и изчезват, пълна скръб като всяка една Българска банка.

Не откривайте сметка в тази банка. Представят се за модерни и иновативни, но когато се наложи да направите нещо от чужбина, няма абсолютно никакъв начин да го направите дистанционно. Искат единствено да се явите лично в техен клон, сякаш още сме в миналия век. Това е много остаряла банка с изключително лошо обслужване. Изобщо не съдействат за решаването на каквито и да било проблеми, когато се намирате извън страната.

Изключително много съжалявам, че 1 звезда е най ниската възможна оценка. Би трябвало да има и възможност за отрицателни стойности. Тази банка НЕ трябва да съществува, както и всички останали от Белгийската група!

On 3 July, I visited DCK Bank in Haskovo to open my Bulgarian bank account. I was assisted by Maria Asenova, who provided outstanding professional service throughout the entire process.

Maria was knowledgeable, patient, and highly experienced. She explained everything clearly, making the account opening process smooth and stress-free. I was extremely pleased with her professionalism, excellent customer service, and friendly attitude.

I would highly recommend Maria Asenova to anyone using DCK Bank in Haskovo. She is a great asset to the bank, and I truly appreciate her help.

Not the worst, but very poor still. Terrible maintenance fees, terrible savings account % that are never worth it (we're talking 0.02% interest rates LOL), there are so many better services out there.

Bad service, waiting transfer 11 hours+, support keep silence.

It doesn’t help people leaving abroad. I have been asking to update my account but my ID card expired and they don’t accept passport as a form of identification. They however, continue to charge €2.50 every month but stopped the payments from the account.

Бих искала дадам 0 звезди. Най-непрофесионалното отношение, ниска ефективност, неграмотност и бюрокрация. След 6 ходения и две нотариално заверени пълномощни, след една година от първото питане, най-после разбрах, че не мога да имам онлайн банкиране на сметката на майка ми, за която имам генерално пълномощно, вкюлително специално правено за това и описващо право на онлайн банкиране.Причината - трябвало в пълномощното изрично да е посочен телефонен номер, на който да се изпращат токени. Това обаче никой не ти го казва, въпреки, че ти дават лист с изисквания към пълномощното специално за тяхната банка. Не ти го казват и когато питаш защо не работи електронното банкиране. 6 посещения в банката! Излиза също така, че ако смениш номер на телефона, даден в пълномощното, трябва да правиш ново нотариално заверено пълномощно. Това е тъпотия на квадрат. Аз имам АТМ картата на майка си, имам право да изтегля и похарча всичките й пари, но не мога да и платя сметките онлайн. Всичко това защото бюрократите в тази банка се гаврят с клиентите си, не защото пазят интересите им. Ако ги пазеха, щяха да зачитат и волята им.

Изключително разочарован съм от обслужването на Банка ДСК. Беше ми обещано, че документът ще бъде готов до 3 дни, а вече втора седмица чакам. Платих 24 евро и срещу това получавам забавяне и липса на адекватна информация. Това е непрофесионално и недопустимо отношение към клиент. Сериозно обмислям да прекратя отношенията си с тази банка.

По дяволите махнете тъпите AI ботове от поддръжката си. Нямам представа кой ви е казал, че работят, но направо могат да извадят човек извън нерви...и после идва на крака и крещи в клона.

Питайте си клиентите по темата ве мениджъри таквиз!! Или просто ви дреме за клиентите ви?

3 Weeks waiting for mobile banking Почти сме готови след малко ше видиш твоите сметки... 3 weeks ејј кво е това............

1. Absolutely worthless customer service. Did absolutely nothing to help me with retrieving a transaction.
2. Same with the physical branch.
3. All of my colleagues that use DSK and I receive our salaries last on payday.
4. Occasionally receiving scam calls from DSK for user credit with high interest.
5. They charge fee for bank account every month, charge withdrawal fee, no matter how small the amount.
Cancelling my subscription.

Customer for over 5 years. Randomly charged €50 maintenance fee.
Asked for a legally required written explanation and they wanted another €25 to explain their own charge. Absolute joke of a bank.
You've been warned

Worst bank to transact with, my cash deposit got stuck at one of their ATM machine, for weeks now no feedback about my money, kept going to the ATM stand branch with no positive response, instead the issued a case number #2245-10-00098 and reluctant to credit my cash.

The worst banking experience ever. Steer clear from this institution if you value your finances, time and energy.

Just nearly impossible to use, high fees and very old website

old app no longer works, new one is waaaaay way worse than before with super limited functionality, same for their website it misses 90% of the features it had or you would expect a bank to have.. changing my bank as soon as I get home

For some reason my card stopped working on ATMs.

1. For about 2-3 weeks this has been an ongoing issue and I can’t withdraw cash money.
2. I went to the bank and they told me that maybe the issue was caused by my card and I needed to have a new card, for which the waiting period is 4 business days - during those four days you cannot pay at Pos terminal or withdraw cash.
3. I could not make payments for four days but once the card was ready I went to the bank, got my new card, deactivated the old one, HOWEVER, the new card could NOT be used at ATMs TOO.
4. I returned to the bank - they told me they couldn’t do anything.
5. I called the call centre - again, useless- they could not fix the issue since they did not know what was it.
6. Today I called the bank to request a 3D Nr for online payments, the least, as this could not be done online /neither from DSK mobile, nor from DSK Direct, even though the lady from the bank PROMISED it could be done from the app or website/.
7. The woman over the phone assisted with the Nr for online payments and once I asked her if there’s an update about my ongoing issue with the ATM case /ridiculous!!!/ she told me she has a response from the relevant team - which no one called to inform me about, even though promised numerous times.
The ‘relevant team’ informed her that maybe I had an issue with the card :-) Dejavu?! To which I responded the card is brand new and I’ve had it for 3 days. Then I asked if I need to go to bank every 4 days and get a new card each time ? /which based on her words was the case/.
8. Long story short, a new card is needed even though the ‘old one’ is 3 days old. Still, even after I take the new card it’s NOT promised that I’ll be able to use the ATM. To which the lady said ‘well at least you can pay on pos terminals’.
9. Currently I am waiting for that second new card - another 4 business days without being able to buy , pay anything or use ATM. The woman from the call centre GUARANTEED that from DSK mobile I will be able to digitalise the not-yet-ready card so I could move it to Apply wallet and at least be able to make online payments. Guess what. This was not happening- she told me to wait 20minutes - It has been 2hrs now and still their brand new app is NOT WORKING, just showing ongoing error.

Can you imagine?! Ridiculous service, absurd customer support, the new application is very slow and showing different errors every few hours. Avoid this bank!

Very slow mobile application and don't work most of the time.