Dulux Decorator Centre Opiniones 

148
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolute crap service in the Hammersmith store - I don't know what they do in there all day - they promise to order something but don't follow through. So I had to pop into shop in person twice as no... Ver más

Valorada con 3 estrellas sobre 5

Appalling website, cannot sign up for Trade Account online, and once done, checkout doesn't work (or wasn't working for any of the 2 days I was trying to place an order online after having spoken... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Incredibly fast and efficient delivery. No complaints about product or service. As for the negative reviews here, most seem to relate to pricing, but in every case they had the opportunity to shop aro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm not a professional decorator so hadn't realised I could shop here, but so glad I popped in to ask. We were after a specialist paint for old plaster after stripping decades of wallpaper, and need... Ver más

Información sobre la empresa

  1. Tienda de pinturas
  2. también en la categoría
  3. Ferretería
  4. Tienda de decoración e interiorismo
  5. Tienda para la reforma del hogar

Escrito por la empresa

For over 130 years, Dulux Decorator Centre has supported professional painters, decorators, contractors, businesses and DIY customers with quality products, expert advice and industry-leading service. We're the UK's largest decorating merchant network, with over 220 stores nationwide. ● Products: professional paints, wallpaper, decorating tools, brushes, rollers, fillers, abrasives, woodcare and PPE from trusted brands including Dulux Trade, Armstead Trade, Cuprinol, Sikkens, Hammerite, Polycell and Zinsser. ● Expert services: product recommendations, professional colour matching and paint mixing in every store, whether you're a seasoned decorator or starting your first DIY project. ● Ways to shop: online or in store | Click & Collect | delivery nationwide. We value every review and use your feedback to keep improving. From a single room to a large commercial contract, we're here to help you achieve a professional finish.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

148 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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3,3

Todas las opiniones

(148)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Battersea branch, flawless

Battersea branch
I visited the Battersea branch several times before finally deciding on the colour and type of paint required. Roy , Dan and Duval were so friendly helpful knowledgeable and most of all very patient with my Indecisiveness before the final purchase. The service was flawless.

21 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Called up your Reading branch and told…

Called up your Reading branch and told them exactly what I required over the phone and they told me it was in stock. Spent over 40 minutes driving over to you only to be told it was out of stock in the branch. Rediculous waste of time.

19 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Woodford Green branch

Woodford Green branch.

I have to write this review to tell everyone how helpful, knowledgeable, committed and passionate about her job that Liz is at Woodford Green. I can actually say I’ve not had a more delightful and enjoyable retail experience than I had today, dealing with her. She made me feel great from when I called in advance to see if she had the paint I wanted to when I left her store. She cares so much about what she does and I sincerely hope that she does well in her career - I’ve not met a shop manager before who deserves to more. Absolutely 10/10 for customer care. Thanks Liz!

15 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredibly friendly and helpful

Dan and Roy were incredibly helpful in helping me find the perfect colour for my fence. They went above and beyond in explaining the different kinds of paint, which one I would need for my type of fence, and then when I couldn’t find the colour I wanted from the brand I chose, Roy took the time to create a custom shade just for me with a mixing base! Incredibly friendly atmosphere and I can’t thank the two of them enough!

28 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cheltenham branch

Cheltenham branch. Thank you to the gentleman who advised us after our builders gave us the wrong paint code and we had touched up everywhere with the wrong colour paint in our new house. This man worked out what we needed, advised us on best paint, and it worked, perfect paint touch ups all around house. Couldn’t be happier, highly recommended.

16 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Will it be delivered tomorrow, again?

Placed an order to be delivered Tuesday, didn't arrive and had to chase them up, told me it would arrive next day. Didn't arrive, no word from them again, you have to do all the chasing, told it will arrive tomorrow, not hopeful, not like I'm waiting to decorate my house or anything.

5 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant service....

Absolutely brilliant service from this company. Delivery times are amazing and any emails regarding any problems are dealt with efficiently and quickly. Cannot praise them enough and wish every company had such high standards.

26 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really Impressed!

I really wish I had known about this place before traipsing around all the diy stores to find my paint. I was served by Paul, who was amazing in helping me find the colours I wanted and so knowledgable about all the products, finishes and ranges. Was so great to speak to someone who really knew their stuff and was genuinely wanting to help me find what I was looking for. The service was exemplary. Very happy customer :-)

20 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hello Sir/ Madam

Hello Sir/ Madam . Please help me as soon as posible. I have voucher . It is near deadline on 19th . April 2021 but i dont know how to buy online, i was sick so i can not come to the shop. Thank you very much

19 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered online for a delivery

Ordered online for a delivery, nothing arrived. Tried to call the store, no-one can access the system apparently other than the manager, who left at 3.30. Finally get to speak to customer services who say the product is out of stock, however they still took my money & never bothered to advise me it was out of stock. If I hadn’t have chased I don’t think anyone would have been in touch. Shocking service from the STAFFORD branch. Will not use again.... ever.

26 de marzo de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good, but expensive

Ordered late afternoon, paint delivered by 10 the following day. Good service, but you do pay over the top for it. I only used them as my usual supplier had trouble getting stock.

16 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service.

I had a excellent experience ordering from Dulux Decorator Centre. I ordered my paint in the evening and it was delivered the following morning and it was free delivery. 5 stars.

25 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

HORRIBLE CUSTOMER SERVICE !!!!!

HORRIBLE CUSTOMER SERVICE !!!!!
I VE BEEN IN ROMFORD , DULUX CENTRE AND I DON T KNOW HOW THAT PEOPLE CAN WORK THERE.
THEY DON T KNOW ANYTHING,THEY DON T HELP AT ALL .
POOR AND DISASTER COSTUMER SERVICE!!!!

18 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Amazing, ordered my mixed paint on Sunday afternoon it arrived Monday morning. Great service!

10 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer Service

I ordered a product online & was informed that it was in stock at my local store: it wasn't! They located one in another store & advised it would be ready for collection on a certain day: it wasn't! Three times I rang the local centre & asked them to let me know whether or not they had received the order and each time they failed to keep me informed. Dulux Decorator Centre sell a great range of products but are let down by poor communication both on the website and in store. Eventually I cancelled the order & asked for a refund. Very poor show!

14 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hull Anlaby Branch -Having purchased a…

Hull Anlaby Branch -Having purchased a significant quantity of decorating materials over the past few weeks we decided on Dulux 2,5 litres of zisser bulls eye 123 to revitalise a staircase. The cost from Dulux was £53,86.
Ran out of zisser paint late Saturday so called in at Screwfix where the same product zisser bulls eye 123 was in stock but at a significantly different price of £28.99. Checked the product technical specs and it was exactly the same product so notwithstanding the so called benefit of purchasing from a professional decorator this is an astronomical price variation of £24.87
So will never shop at Dulux again.

3 de octubre de 2020
Opinión espontánea

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