The New Strand, 21 Washington Parade, L20 1AA Bootle , Merseyside, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company conned me out of 350. GBP because I did not have a credit card. I have NEVER had a problem with any other company. When I took the car back they told me I would have to find my own way fr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent advice and support provided by the team to a novice Luton Van Hire driver. Many thanks for your help and support

Valorada con 2 estrellas sobre 5

Took way to long to get the van i booked Ended up being hour behind cause iof wait Then was told only had 150 miles free After that 20 peace a mile Would of cancelled booking but was desperat... Ver más

Valorada con 1 estrellas sobre 5

Disgusted how the man on the front desk handled me. Do not recommend!! He was no help on trying to resolve the situation of me not having two proofs of address as I explained several times my situatio... Ver más

La empresa ha respondido


Información sobre la empresa


Información de contacto

  • The New Strand, 21 Washington Parade, L20 1AA, Bootle , Merseyside, Reino Unido

  • 0151 922 4991

4,4

Excelente

TrustScore: 4.5 sobre 5

91 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Avoid budget car hire budget customer…

Avoid budget car hire budget customer service.

Should be called difficult rent. Refused car hire for having 6 points even though it states clearly on the website 6 points max with no other previous bans or convictions.

9 de marzo de 2020
Opinión espontánea
Logotipo de Easirent  - Bootle

Respuesta de Easirent - Bootle

Hi Darran,

We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.

We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

Valorada con 5 estrellas sobre 5

Spot on

Ranted a van for a week to go to france with house contents. Website easy to deal with , local staff at Bootle, were very good, despite being very busy. Van available at stated time and in good condition (it did over1700 miles in the week) . Return was quick and easy. What more do you want? I'll use them again.

24 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simplicity itself!

A very simple and effective on line process (in contrast to several other rental companies who seem to require your life story)
The pricing are clear and well laid ou as are the vehicle descriptions

18 de febrero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

We felt scammed

Made a reservation online, no problems. Arrived at depot, in time, on the scheduled day. All paperwork checked and okay'ed by Easirent worker. Was then asked for credit card with £1500 cleared funds on it.
Explained we didnt have a credit card with that amount but we DID have a debit card WITH that amount. This wasn't good enough, they would not accept it.
So the further cost would be approx £270 , non returnable, on top of what we paid.
We were not willing to do that.
So the booking was cancelled.
Bearing in mind, we didnt even look at a car, or step foot in a car, Easirent then proceeded to take 3 days 'rental' from what we already paid.
We felt totally scammed, aired my concerns with them, still didnt get full refund. Please be aware that if you dont have exactly what they want, and you cancel, they will take part of your money, for doing absolutely nothing.
Will never, even consider using again.

16 de febrero de 2020
Opinión espontánea
Logotipo de Easirent  - Bootle

Respuesta de Easirent - Bootle

Hi Jc,

We state during the booking process and in the confirmation voucher the required documents and payment cards for your rental regardless of the insurance you choose to purchase on the day.

We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

Valorada con 5 estrellas sobre 5

easi peasi

Very easy to understand and the booking process was explained at each step, would definitely return when needed

27 de enero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful service

Wouldn’t rent me a car even though I have a full licence which allows me to carry upto 12 passengers, upto a weight of 4.5 tonne and even when I email the office asking why they never replied to me. Awful service!

It did not state that they do not accept Australian licences, even the women in the office had to call head office to ask the question.

Will be using thrifty in the future as I was in and out of there with a car in the space of 5/10 Min.

6 de enero de 2020
Opinión espontánea
Logotipo de Easirent  - Bootle

Respuesta de Easirent - Bootle

Hi Phillip,

We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.

We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

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